Canadian carriers say response to $60/10GB promos has been overwhelming

Comments

  • Sucks that anyone who got on this late basicly missed out becuase of the massive wait times.

    • gommer strike

      I remember the $40/4GB promotion a year ago(?). There were hoards of people lining up at Fido at the mall, lines easily stretching out the front door and beyond. And at the time, the smart ones were not only lined up, but also dialed into customer service and took up a spot there too!

      The funniest thing was that the Virgin Mobile kiosks were all but devoid of customers, even though they too offered the deal. I guess people’s perception was that oh, Virgin only sells old phones but that’s not true…as with any other carrier, they were totally capable of porting your number over to their service.

      So I fully expect people to do the whole double-line up thing just as with before, all but ensuring that they get in on the deal.

    • pr0cs

      I had a 65$/6gig plan with Virgin and they wouldn’t budge to give me 60/10gb so I switched. The best way to treat this is “I’m a mercenary not a missionary”, if they won’t give you what their competitors are giving then switch. I pity people who are stuck buying phones always on contract.

    • Generally the money saved would allow the purchase of new phones outright. Most don’t do the math though, its kinda unfortunate.

    • ToniCipriani ✓pǝᴉɟᴉɹǝʌ

      “Yeah, but I’m not paying anything right now”.

      That’s the problem. I can’t count how many times I did the math out to show people, they still don’t care because the phone is “free”.

    • Riley Freeman

      this is true but most people cant afford to drop 1000$+ at once. Its not so much the the price of the phones its the fact they have to do it all at once. Some people prefer to go the subsidy route so they are only out of pocket 500-600$

      personally, i dropped 1700 on my iphone x cuz i have unlimited data with bell. I was tempted to switch to this plan because i dont do numbershare with my apple watch but i decided against it

    • jackandthebeanstalk

      You bet I would be budgeting to buy my phone outright if I had an unlimited data plan. No way would I ever give that up

    • somebody else

      Freedom mobile has unlimited data plans, speed isn’t however, no overages. lol

    • gommer strike

      That’s a pretty term “I’m not mercenary, not a missionary”. If you don’t mind I’ll file that away for future reference.

    • MrQ

      1) promo isn’t over yet.
      2) You don’t have to call in. go in store, open a new prepaid line, port you current number, then open a new line with your favourite carrier and port your number back in. Costs $30 or less, no 2-3 hours waiting on hold.

      Carriers should have just let current customers change the plan online at self serve, but no, this is robelus. they want to make it as difficult as possible

  • Anonymous Agent

    It still doesn’t entice me one bit. I much prefer Unlimited Data without any overages like on Chatr, Lucky Mobile and freedom Mobile.

    • Nothing is truly unlimited. Theres probably some serious throttling after a bandwidth cap is reached.

    • Riley Freeman

      i have unlimited data with bell and i hit 23gb per month and no throttling

    • John Lofwire

      One of those old Blackberry unlimited data plans i see 😉 a friend have one with Telus.

      He do not even got internet at home..
      When he get home he foward is calls to is house numbers take out the sim put in an adaptor and then in a smart hub and then he has internet for is full house.

    • Riley Freeman

      i have none of those problems. thankfully i wasnt one of those crazy people hooked on blackberry lol

    • somebody else

      I never gave up on blackberry, however around that time I never thought to get on one of those plans. xD (been with freedom mobile since 2011)

      Haven’t you tried past a terabyte yet? 😛

      I own a bold 9900, Classic and Passport. Older devices: 7280, 7290, 8130, 9700 (telus).

    • Riley Freeman

      yea its cuz bb didnt use much data but i had a bb and an iphone back then and i saw the data consumption coming. Thank god i jumped on it. Paid 90$ to get this plan and its the best 90$ i ever spent lol

      i had a 9900 too along with the curve. a few others but dont remember their model numbers

    • somebody else

      Those were the days. I sooo miss them. While BIS will be phased out soon, they can still be used for calls and texts, browser will degrade over time, opera mini (jvm version) can do fine for updated certificates.

    • somebody else

      Genius. 😀

    • somebody else

      I can live with that on freedom mobile (that and data congestion too). Lived with it for several years, and it’s far better than overages. 256k beats 64k any day.

    • It’s Me

      Chatr with the artificial roaming fees outside of their self imposed zones? No thanks. Unless you’re a shut in that doesn’t leave home chatr sucks.

      The real fools were the ones that signed up with chatr years ago and paid the most expensive data rates in Canada.

    • Anonymous Agent

      Chatr works perfect for me since I don’t leave out of the zone that frequently. And when I do leave out of the zone I don’t mind topping up my account for a little out of zone service. Plus there’s free WiFi everywhere as well when out of the zone. For some people they don’t leave out of the zones that much and is perfect for them. Compared to how much you spend on big 3 or Chatr for the little times people go out of the zones is still a huge savings.

    • Anaron

      “Compared to how much you spend on big 3 or Chatr for the little times people go out of the zones is still a huge savings.”

      Tell that to the people that live outside the Chatr zones. I’m not with Chatr but just from looking at their coverage zones, I can see that I’ve driven outside of those zones quite a few times.

    • somebody else

      Lucky mobile=Bell
      Chat-R=Rogers

    • Mark Abi-Rashed

      AND???????
      As you said………….”So What?” ???????????????????
      Give it a rest already Brian, people know.

  • hp060

    I just changed mine on Bell here in Downtown Toronto this morning.

  • Ben Gigan

    Im curious what all these people are going to do when they need their new $1300 iphones. These lines dont generally don’t allow hardware subsidy.

    • PeterC

      Everyone I know has been buying their phones at full price since 2yr contracts became normal, so they could keep their grandfathered plans from when 3yr contracts were the norm.

    • Ben Gigan

      it’s the technically correct way to do it, but you’d be surprised how many people still sign contracts. In 2 years when they want a $1000 dollar phone there will be a temptation to dump the byod plan

    • somebody else

      Then they will wish they never dumped it in the first place. LOL

    • Eluder

      I haven’t done an upgrade with a carrier in years, so this plan was perfect for my needs and I made the switch on Friday to Koodo with my iPhone X that I bought outright… It’s great for those of us that don’t care for hardware subsidies.

    • This was the plan all along. For the ones that buy outright their set but the majority will be renew to a regular plan come the next apple/samsung launch. Giving up their old pricing too

    • Plazmic Flame

      Pro-tip: Don’t buy a $1300 phone if you can’t afford it.

    • gaudette

      Buy a phone outright. If you can’t afford it outright you can’t afford it subsidised either.

    • somebody else

      exact*o*matic.

    • John Lofwire

      similar 10 gb plans cost at least 85-100$

      So lets be positive and take 85$ as baseline. that 25$ saving time 24 months = 600$

      Iphone X on contact is what 800$ ? so…. same price but with liberty to switch anytime you want ( remember unlocked phone? 😉 )

    • It’s Me

      Thanks Captain Obvious.

    • somebody else

      1. Put money aside.
      2. Factory reset current device if it performs like a snail.
      3. Keep using current device, it runs smooth again.
      4. Once you save up total amount + taxes (don’t forget to include it!), you can buy a new device, UNLOCKED.

  • Spy Tec

    “Canadian Carriers” is a bit of a stretch…three Provinces does not Canada make. The deals are only made possible by the amount of competition. Not here for sure – 4GB Shared/2phones $150/mth.

    • The worst part about the carrier Coopetition and having varying coverage for all of Canada.

    • ToniCipriani ✓pǝᴉɟᴉɹǝʌ

      Eastern Canada, I suppose? MB, SK, QC by default have better plans.

    • Aleph Ruehl

      Those Provinces don’t have better plans by ‘default’ and, as SoyTec noted, it’s only because of competition from carriers like Vidéotron that plans are lower.

    • ToniCipriani ✓pǝᴉɟᴉɹǝʌ

      That’s my point.

    • Spy Tec

      East Coast is correct

    • John Lofwire

      No we do not have 60$ 10 gb BYOD plan we never had…

      Best i seen is from Telus business with 60$ 12 gb BYOD plans for retention.

    • ToniCipriani ✓pǝᴉɟᴉɹǝʌ

      I said plans, not THAT plan.

    • Riley Freeman

      since ontario has been excluded from pretty much every single deal in the last 6-8 years or longer, i think you need to let us have this moment lol

    • Spy Tec

      NB has you beat I am afraid lol

    • Riley Freeman

      lol i will pray for yall 🙂

    • John Lofwire

      Yep we did not get this deal in Quebec but its okay we always get the better deal usually.

    • Sidney

      LOL You did not get it here in QC because it’s cheaper. Take a look on Fido’s and Virgin’s website. They are offering the 10GB plan for $56. In other provinces it cost $60 for the same plan.

    • John Lofwire

      those 10 gb plans are available at Rogers telus in ontario but not Quebec.

      i dont care about low cost carrier.

    • Sidney

      Then you shouldn’t have said that QC did not get this deal because we did and it’s even better than what other Provinces got.

      I don’t care if you don’t care about what you call low cost carrier 😉

    • John Lofwire

      mostly all carrier got it in ontario.

      only two crappy one got it in quebec so its not We got it its only 2 got it.

    • It’s Me

      Give it a rest John. Sidney showed your mistake. Just shut up and move on.

    • It’s Me

      Careful, if you disagree with and correct John’s mistakes, he will call you a troll and block you 😀

  • AppleBerrySandwich

    I was going to switch but paying full price for a phone going forward is not attractive. If you don’t mind cheaper phones or used phones this is a great deal.

    • It’s Me

      I think some of them offer a tan version. Maybe an extra $25/month to get a financed phone which should be inline with other plans.

    • Riley Freeman

      telus had an 85$ version that include a $0 phone. Now i highly doubt that $0 phone includes the iphone x or galaxy note whatever version last came out but there is an option if you are okay with not having the latest and greatest

    • John Lofwire

      Its 200-300$ off any phone of your choice with the 85$ options they had.

      note 8 was at 500$ so would had cost 200-300$

    • Nadefrenzy

      It’s a $600 subsidy with the premium $85 plans. More if u’re using the Premium Plus $110 plans.

    • John Lofwire

      Depend on phone chosen and province. It’s 905$ on pixel 2 In Quebec by example.

    • gaudette

      That’s silly. If you’re saving minimum $25/month you would have $600 after two years. That’s in one plus and year old flagship territory.

    • somebody else

      You’re paying double over the course of two years if you DON’T buy your device outright. Just add up the leasing amount x 24.

  • Plazmic Flame

    Just a pro-tip for anyone trying to get this plan:

    If you want it from your current carrier: Calling in to the customer service line is your only option. Going into your carrier store will just be wasted time. I got rejected by two separate Telus stores telling me they can’t give me, an existing customer the plan at the store level.

    If you’re switching carriers: Walking into that carriers store would be the fasting method. They will port you over and get you going in no time.

    My experience was: I was a Telus Business user, I called in and was told that I have to join the Consumer customer service line queue, which they did. I waited the maximum time which was 2 hours and then got disconnected. I called back again and waited the maximum time of 2 hours and got automatically disconnected. Called back a third time and waited 1 hour and finally got a rep. She switched my from a Business account to a Consumer account and gave me the plan.

    It was a hell of an experience but I’m glad I got it. Last time I changed my plan was when the carriers were offering the 6GB plan about 6-8 years ago so, this was definitely the time to switch. I’m sure I’ll be on this plan for another 6-8 years until the next great deal.

    • MrQ

      calling in isn’t the only method for current customers.
      there is a faster way: go in store, open a new prepaid line, port you current number, then open a new line with your favourite carrier and port your number back in. Costs $30 or less, no 2-3 hours waiting on hold.

    • John Lofwire

      IF you want to change providers that a solution but if you do not that not a solution.

    • MrQ

      read again. you can stay with the same provider

    • John Lofwire

      Lets me explain how port-in and out work as you do not understand.

      If you are with Telus.
      Port-out to fido and want to come back to Telus.

      You have to wait until your Telus billing date as its simply will not work otherwise.
      So you gonna be stuck on that prepaid card for sometime.

      I work in the industry and working for all the big 3 and they all follow same principle.

      So this is why i said that is not a solution to stay with same provider.

    • MrQ

      Ummm I understand it very well. I did it yesterday and you can check redflagdeals and many many people are doing it.

      Let’s assume you are with koodo right now and want to get the 10gb plan.

      Go to koodo store, get a sim, open a prepaid line, port current number, open a new line with koodo, port again. If you are under the same umbrella (example, telus,koodo) the port process takes only a few minutes.

      This has nothing to do with billing date, that is plain wrong. When you port out, the line is closed at that moment, you do not wait until the billing cycle!!

    • John Lofwire

      Sorry but you are wrong it’s only work to switch carrier. As I said I work for one of the big 3 and tried this before. Business get credit when they activate a new line so this would had made the perfect trick but it’s do not work. So another troll to block ah well.

    • somebody else

      Shouldn’t call people trolls. If it did work for them, then it did. So what?

    • Mark Abi-Rashed

      Shouldn’t that apply to everything Brian???
      You LOL’d people because they switched from Koodo to Telus.
      Brain Said……..”If it did work for them, then it did. So what?”
      People know Telus operates Koodo but they don’t care Brian Collinge.
      As you said…..”So What?”????????????????????????

    • Anaron

      Are you saying that it’s impossible to port from Koodo (postpaid) to Telus (prepaid) and back to Koodo (postpaid) in under 30 days?

    • John Lofwire

      Thats how the system is made.
      you can do it 1 day before end of billing date but its might be seen as fraud.

    • MrQ

      you are plain wrong. i highly doubt you work for a wireless carrier as you are completely clueless or a troll.

    • KiwiBri

      John, you are wrong. Numerous people have done it as MrQ has described. I have personally seen it done. Koodo postpaid -> Koodo Prepaid -> then back to new Koodo Post Paid. All within an hour

    • John Lofwire

      Just tested it out and its do not work.

    • KiwiBri

      riiight.. 😉

    • John Lofwire

      i work at a carrier you !diot troll.
      another one on the block list truly tired of those lil troll.

    • KiwiBri

      Excuse me, We are talking about KOODO here, not any other carrier. YOUR carrier may not work the way it was discussed as KOODO does. Do you work for them? And you come down to name calling? How old are you? Anyway, easy enough to block you from my Discus feed.
      Edit: Blocked user.

    • rick

      Can someone ‘plain this in detail. I’m on Koodo post paid. so

      Go get a koodo sim card

      Go home and set up a prepaid online or do I set this up in store?

      Once setup i got to self serve on the new prepaid line and port in my existing koodo number.

      Then what – i got back to store and get the 10GB post paid deal?

      Then I have that new 10 gb plan and another sim card

      I go to self serve for that new post paid and port my old number back in

      More importantly – what has the success for those with MB plans outside of MB been in getting this deal. I got 4 numbers of 5GB 48$ deal in AB. don’t think I want to go through the manual hassle on all 4

    • MrQ

      you can do everything at the store. But yes, it will be tedious for 4 lines. In your case better to call and transfer all 4 lines together on the phone.

    • John Lofwire

      You could had got 12 gb at 60$ for BYOD retention business plans at Telus btw.. Unlimited Can and Can/us call and 12 gb of shared data.

    • KiwiBri

      yep, 6GB plan from iPhone 4 or 3G right?

    • somebody else

      As far as I know, the phone means nothing because their plans are universal.

    • silverfox007

      For virgin, they will upgrade current users to the promo at the store starting today, if there is 3 months or less remaining on your contract

    • Sihawk

      I just went into a Telus store as an existing customer and got the promo plan without switching carriers, just had to pay off my phone.

    • Anaron

      Which location did you go to? It seems like some stores have the necessary tool to switch existing customers. I’ve read that others have been told to call Telus’ support line.

  • Switched my 6 GB Super Plan over on Saturday through chat — was about 30 minutes wait time.

    • Anaron

      I went in-store on Saturday at 3pm and had to wait an hour. Once I was helped though, the process to get a Telus 10GB plan and port my Public Mobile number didn’t take longer than 10 minutes.

    • somebody else

      You ported from telus’s subsidiary to telus… LOL

    • Anaron

      So?

    • Mark Abi-Rashed

      Yeah, Brain Collinge seems to think that people don’t know and that it will or would make all the difference in the world.
      Honda/Acura, Toyota/Lexus, Bell/Virgin, Gap/Old Navy/Banana Republic.
      People know Brian and they don’t care.
      Explain please Brain why is it a big deal in your head (ONLY YOURS BTW).
      If Telus has a better plan than Koodo why not switch???????????????????

    • Anaron

      It’s cognitive dissonance. He’s with Freedom Mobile and knows that the speeds aren’t as good as Rogers, Bell or Telus. But hey.. “no overages. lol” (direct quote from him).

    • somebody else

      Saying it’s senseless, however enjoy what you have.

    • Anaron

      But it isn’t. Koodo doesn’t have VoLTE, WiFi calling or an app to manage your account. I know that VoLTE is on the way and that they used to have an app but that isn’t good enough for me right now.

  • Garrett Cooper

    My Fiancee upgraded on black friday for an iPhone 8, the plan kinda sucks though. We called in 3 times ove the weekend and after listening to hold music for an hour, they said “there was an emergency”, the call just dropped.

    I personally switched my SK Koodo $48 5GB plan to bell for the $85 plan and a free S8. I’m happy with my choice.

    • MoYeung

      SK Koodo? Aren’t you living in Alberta? Misrepresentation on place of residency?

    • Garrett Cooper

      LOL settle down and get outta here.

  • John Lofwire

    for one time they offer better plan in ontario than Quebec ( for a short time but still ) usually its the other way around.

  • KiwiBri

    I couldn’t get through to Koodo over the weekend.. multiple 3hr long calls then disconnected. Walked into Telus this morning and Ported over my BELL and KODOO lines. Nice to have some decent pricing here in Ontario finally

    • somebody else

      You basically switched from telus’s flanker brand koodo, to telus. Makes no sense… 😮

    • KiwiBri

      Makes sense to me… did’t have to wait on the phone for Hours to get them to switch. I tried a few times over the weekend.Figured easier for my time to just switch to Telus. Same coverage. The other line I had was a Bell line. Easier to manage 2 lines from one brand PLUS also made sense because the referral bonus on Telus is $50 right now. Koodo is $25.

    • somebody else

      Far easier with one bill, than two (or five!). I used to do that. 😛

    • Mark Abi-Rashed

      AND?
      As you said………….”So What?” ?????
      Give it a rest already Brian, people know.

  • fruvous

    I don’t really understand why they are so surprised by the uptake on this. If they offer us rates that we actually want to pay, we will. There is no need to cold call us or upsell us at every opportunity.

  • Kenjuta

    Fido claims you can do it online though their self serve service
    they posted about it on their FB and twitter account and confirmed on their community forums

    • DrCarpy

      It’s simply not true. I’ve tried several times. It fails and says you need to contact a rep.

    • allison

      I did it online with Fido for the 2 numbers on my account yesterday.

    • Kenjuta

      my brother was able to do it on their site Saturday afternoon

  • Fanel89

    Is it only Rogers who’s offering the promo with no expiry? I switched today to the promo plan on Fido and the rep told me it’s for 24 months. After that, the data goes down to 5 GB a month. I’m on month-by-month, no contract.

    • ToniCipriani ✓pǝᴉɟᴉɹǝʌ

      Initially the offer was their base $60/5GB plan with a 5GB addon bonus, for 24 months. Probably due to a “competitive response”, they sent out texts to those who signed up for that plan that it no longer has a 24 month limit.

    • somebody else

      rogers owns fido, fyi.

    • Mark Abi-Rashed

      AND?????
      As you said………….”So What?” ??????????
      Give it a rest already Brian, people know.

  • Jason

    Overwhelming is an understatement, the last time we had a plan anywhere close to this was around 2013 with $65 and 6GB. Did they honestly think that people wouldn’t want this plan? Like “oh this has just been the best deal in almost a decade but people won’t care for it”???

    • Warren Chang

      I’ve had my 6GB for $60 deal with Bell since I think ’09 or ’10 and only just switched to the 10GB Koodo plan on Thursday. It took 7+ years for me to even find anything better which shows you how poor the carriers have been in making better plans more affordable. They’ve been exposed even more now on how much they’ve held back more accessible plans for the masses until their hand is forced. Also shows how mediocre the CRTC is in regulating the big 3 while looking out for the consumer

    • Tim

      the last time I had a plan anywhere close to this was last week with $55 and 8GB.

  • Sihawk

    Just switched my plan with Telus at the square one store. I was a Telus non business customer that still owed on a phone. They called in for me and I had to agree to paying the remaining balance on the phone. In and out in 20 minutes! And I didn’t have to switch carriers 🙂 Hoping this saves some people some time.

    • p_lindsay

      I switched from Koodo to Telus after being on hold with Koodo for over 3 hours and disconnected twice. It took 15 minutes to switch and they waived the Sim card fee.

    • somebody else

      You do realise you are still with telus right?

    • p_lindsay

      Yup. Pretty dumb they wouldn’t just let me change my plan online.

    • Anaron

      That individual was trying to be insulting. He or she is with Freedom Mobile and they hate the Big 3 and their flanker brands (especially Telus/Koodo).

    • Mark Abi-Rashed

      AND???????
      As you said………….”So What?”
      Give it a rest already Brian, people know.

  • skinned

    I’ll keep my 6GB for half the price. It’s all I need. Still, great deal for others who have been waiting for something good to finally come a long – it has been a long while. Good luck to everyone!

  • emjay

    I waited 11 minutes to speak with Bell this afternoon. My father had to wait about 3 minutes to speak with Fido. However, we both had to try calling several times (without waiting between attempts) before getting through without being told to try again later.

    The Bell line actually kicked me off while I was connecting to the actual person (seemed to me like I was still just waiting when I got cut off), but he called me back – twice, even, because I didn’t notice the first time.

  • p_lindsay

    I don’t get why people are so loyal to carriers. The fastest and easiest thing to do was just switch. Fido was the only decent one to add it to self serve.

    • actually number porting can take weeks, , plus you will need to pay both carrier bill for at least a month ,
      and also normally longer you are a customer with specific carrier , the better deal you might be able to get from their retention.
      rogers also have it on self serve to switch with some condition depends what is your current/old plan was.

    • p_lindsay

      Number porting does not take weeks under any circumstances. Even switching from freedom, who take by far the longest is done in an hour or so. In my case it was instant. I owe $31 to Koodo for the percentage of my remaining bill owing. Not sure what you value your time at but I view it as money well spent after wasting over 3 hours of my weekend on hold. In this case retention was not offering a better deal to anyone so even mentioning that was pointless.

    • My experience on potting was longer than that, which took more than a week. Plus, even you cancel your service right now, they will still keep your bill going on for another 15-30 days in case you want to ”come back”. So yes, you actually double pay for another bill cycle, and of course later you can argue to get some refund, but that is a trouble people normally trying to avoid.
      And retention I was more referring in the future not for this specific promotion.
      About time, doing switching, means you need to either go to store or phone to sign up a plan with a new company, and due to the overwhelming responding of almost all those carriers, i think the waiting time will be the same , so if you are going to wait for 1 -3 hours, why bother extra steps to switching than just change plans.

    • rick

      you can’t be charged for the same number from two different carriers. Porting from a billing is instantaneous. If you have some other billing items tacked on you have to pay those out but you can’t pay for the same number from two different carriers at the same time.

    • As I state “can’ take weeks, especial now seen how busy the systems right now . And also depends from whom to whom you are posting the number to, it could take up to three weeks.
      And in the meantime you can’t cancel your old carrier plan until porting finished, and as most of bill still have 30 (15 in some ) days canceling grace time, so you still need to pay old carrier at least another month.
      Last, as waiting time for the store or phone line of changing plan or switching carrier is about same, if you need to wait a hour or so to signup a line in new carrier and porting number(s), then why switch make it better than change plan within the same carrier? For me stay with same carrier and get same deal is better and slightly easier option for most people.

    • Anaron

      It depends on what features you want. Koodo, for example, doesn’t have VoLTE or WiFi calling while Telus, Bell, Rogers, Fido, and Virgin Mobile do. Also, Koodo’s $60 10GB plan includes international texting but Telus’ plan doesn’t. I’m not sure about the other companies but my point is that it isn’t simply a matter of just staying with the same carrier. Sometimes people want different features.

    • somebody else

      Telus owns koodo, and deceiving their current customers about voLTE, they could easily bring it onto that subsidiary, but they will not. Virgin isn’t a seperate carrier either, bell owns them too. Same for rogers owning fido. Switching from one main to a subsidiary under their ownership is seemless with “porting”, however to a different major or minor (non-MVNO) carrier, that does take a bit of time.

  • George Costanza

    Managed to get it done with Virgin. In store said I had to call 611 39 minutes later it was done

  • John Smith

    Those who have received their 10 GB promotion from Robellus should thank and remember Freedom Mobile. Without Freedom Mobile’s competition there would be no 10 GB promotion from Robellus. Yes Freedom Mobile has it’s network issues but all carriers have their own network issues (I’ve tried them all). Freedom Mobile has slowly continued to upgrade the Wind network with Shaw’s backing and it will soon be a better carrier. When you are dissatisfied with Robellus remember Freedom Mobile to encourage more mobile competition!

    • Scazza

      People keep saying to thank Freedom Mobile, but they have had this plan for 2 months, and have had better plans in the past, especially when it was WIND.
      Thank no unlocking fees, this is a push to get as many BYOD activations as possible now that a massive amount of phones have been unlocked.

    • realitycheck

      Freedom’s big data promotion was pretty stellar and got the wheels rolling to some degree.

    • PeterC

      it’s because the iphone 8 is on freedom mobile now.

    • EBIGN

      It’s more accurate if you would of said, thank Fido for these. Freedom had $40/10GB before and nobody matched that. Probably because they are just an ant, in terms of coverage.

    • John Smith

      Totally disagree with you on that. Notice that Fido and others are giving their 10 GB promotions in provinces that Freedom mobile is only available in. Robellus has noticed that Freedom Mobile’s network is getting better and they are now selling iphones. Robellus is trying to stop Freedom Mobile’s increase in market share and for them to stop losing theirs. Who knows we may in the future see Freedom mobile phones being sold in Best Buy!

    • somebody else

      It freedom mobile SIM’s! SIM’s is what we want! Phones mean nothing if they don’t got the keys to connect to the network! 😀 😛

    • Rjk

      Thank Fido, they got bought out by Rogers long ago. It’s wind mobile that got this ball rolling.
      You think Rogers wants to give any deals, it’s all about the shareholders and that’s it.

    • I think we should also give credit to CRTC new wireless code as well, it make customers much easier to switch network now, which is why the new promo is all BYOD plans.

    • Cody Williams

      except bell, they are not unlocking unless you are a customer. If you want to unlock a phone you bought, they make you sign up on a 3 month min. term. Defeats the whole purpose of unlocking. Skip bell if you can.

    • Warren Chang

      Nah I would thank Koodo for bringing this plan to Ontario which is the most populated province and also the one that gets the worst deals. These kinds of plans usually end up as exclusives to other provinces but the day Koodo said they were bringing it to Ontario everyone sat up and took notice because that’s over a third of the population, many who would be possibly switching to their network. Freedom/WIND always had cheaply priced plans with a good chunk of data in them but that didn’t exactly deter anyone from switching to them en masse because their coverage is nowhere near Robellus so I don’t see their $50/10GB being the fire that started this

    • shmarv

      If I wasn’t moving away from Freedom’s home zone, I wouldn’t have switched. Completely agree, and as a longstanding customer of theirs since the Wind Mobile days, the service has continually improved and been a far better value than any competitor

  • bjtheone

    Rogers phone, chat, and online services are all DEAD. Phone lines don’t even ring, chat is down and online just errors out. Be interesting to see what they do tomorrow morning.

    This is the first decent, non retention offer since the 6Gb for $30. With the change to no expiry it is actually a slightly cheaper offer with another 4 Gb/month. Now just need to actually get it.

    • You just have to keep calling, eventually you will get through into the onhold waiting music, then 1-3 hours later you will get a live agent talking.

  • PumaYaYa

    Overwhelming…sure. But at these prices considering the crappy prices all these years, you should expect that it was gonna be like this.

    • Anaron

      There’s no doubt that the overwhelming demand isn’t surprising. I knew a lot of people would switch over. Most were likely paying more for less anyway.

  • Ernie

    Pissed me off this is just in select provinces.

  • Gene “The End is Nigh” Sekel

    Not suprised they ran it in a short availability. Just a quick customer grab. Even less surprising is that you need to be a new customer. Once they have you on contract they don’t care. No customer appreciation ever. But maybe….. Just maybe this the dawn of a new era where Canadians no longer get gouged for cellular services. Time will tell….

    • Not true, I’ve been an existing Rogers customer for many years and was able to get the plan; it’s open to both (not sure about other carriers)…

    • emjay

      Bell let me do it as well

    • And also for those who still on tab/contract, there is a offer of $85 prem tab , so you don’t have to pay off the phone balance, which considering better deal if you still have big balance left on your tab or need a high end phone.

  • It took me 3+ hours to get through the phone queue on Sunday night, with 3 different phones going at once (3+ hours was longest call, which eventually made it through), FB messenger and Twitter also used, live chat was down… Don’t think I’ve ever worked so hard at getting any service, but glad they offered it and stuck with it…

  • somebody else

    Keeping my plan, never changing it. best one ever.

    Everywhere $59, grandfathered.

  • Rjk

    The big 3 are plotting right now on how to take those plans back.

    • somebody else

      Give it three months. hahaha.

  • Marshall Davidson

    Not making this available online was a mistake. Who the heck wants to wait for up to 3 hours on a phone or trying in a store to make a simple change to a rate plan? This was handled quite poorly in my view but I’m sure we will see similar promotions in the future so for those that missed out on this not all is lost.

    • Warren Chang

      That’s just a DDoS waiting to happen if millions of people slam their website all at once which would affect all customers if it shuts down their network. At least through the phone and stores they can control the flow of incoming traffic because it’s live agents you have to deal with and only people trying to get through on the customer support lines or in store are affected by wait time but all those online requests would surely crash their system so even if you’re not trying to get the plan you would most likely get hit with a service disruption. It’s better to inconvenience a portion of the base rather than the whole

    • somebody else

      freedom mobile’s website experienced a DDoS, the ping was 600 ms a few days ago, now it’s back to being really responsive. It wasn’t just people going online either.

    • Anaron

      Making it available online would run the risk of preventing people from accessing their accounts. That would suck for everyone, even if they don’t want or need to get the $60 10GB plan. It’s unfortunate that they couldn’t handle the demand but opening it up online without ensuring that the extra traffic can be handled would’ve been a very bad move.

    • shmarv

      If they wanted people on the plan, they wouldn’t have made it so difficult.

  • So rogers extended the offer for another day.
    After 10 attempted calling, and getting on the waiting list, it kept just busy tone
    Finally got on the on hold “waiting list”,, and then 1 and half hour “music”
    And eventually got a live agent, 2 minutes later, wah-lah.
    I felt bad for the agents and store clerks who literally worked the hardest.
    Tried to do online, not so lucky.

  • bjtheone

    Finally got in through the Mandarin queue, late last night. Once you are into the system, you can switch to English (how that makes sense I don’t know) and then sat on hold for 2 hours, 8 minutes listening to really really bad music. Actual plan switch was the easiest interaction I have had with Rogers in years. Usually I end up dealing with Retentions. Interestingly enough plan shows up as 5 Gb in plan deals in my MyRogers, with no mention of the extra/bonus 5 Gb.

    My last plan was so old it did not switch over properly and the agent had to muck around to get all the old features removed. Thankfully I got a very experienced, english as his first language, agent who figured it out, rather than just “accidentally” dropping the call.

    Will be interesting to see what they end up doing with the promo plan as it changed from 5 Gb bonus for 24 months, to forever (with some people getting confirmation txts). I never received the txt nor did I get the usually plan change confirmation/details email. They did their typical disastrous job of managing the promotion. Offer is supposed to be extended for yet one more day, but right now their website is down for “maintenance”.

    • Waqqas Khokhar

      I’m listening to said bad music right now… have been for the last 3 hours and 40 minutes…

    • bjtheone

      Finally got the confirmation txt message this afternoon. Rogers claims “We have upgraded this promotion. You originally signed up for a 5 Gb plan with a 5 Gb bonus for 24 months. This will now be a 10 Gb plan with no 24 month end date”. Not true since they had already changed it by the time I switched over to it but anyways…

      Still leaves some wiggle room for the offer to expire after say 25 months, but the backlash would be pretty severe as the intent is pretty clear in that message.

  • Dave

    I was able to get the 10GB for $60 offer from a Rogers corporate outlet in London, Ontario and add a Samsung S8 for $25 more with $0 down. $85 per month ongoing, 2 year contract because of the new phone, however the 10GB price continues on beyond the 2 years. I’m a new customer to Rogers Wireless.

    • Anaron

      Would it still be $85/month after 24 months? Or will it go down to $60?

    • Dave

      I am almost 100% certain it will continue as a $85.00 plan now forever. in 2020, I will probably look for a new BYOD plan – who knows what the carrier landscape will look like then! Maybe Public Mobile or Freedom Mobile will be wearing big boy pants by then. After I sell my previous phone (S6), my S8 will end up costing me about $400.00 total if I transition to another plan in 2 years or so.

    • Dave

      … at least that’s the way it is at Bell (my previous carrier), so I am assuming at Rogers a subsidized phone plan continues at the same rate even after the phone is paid off.

    • Anaron

      That’s what I figured. It would’ve been ideal if it dropped to $60 after the 24 months are up. Some people managed to get a device on tab with Koodo’s $60 10GB plan (even though they’re not supposed to). It seems as though there’s a loophole. With Koodo’s tab, the additional monthly cost is no longer applicable once you pay off the tab. And you can pay it off immediately if you’d like. With that said, some people had issues with paying it off immediately if they’ve been a customer for less than 90 days.

    • somebody else

      Save, public mobile is owned by telus. Freedom mobile however, you are correct.

  • Tim Whitehead

    Every Rogers phone number is getting a busy signal, and no chat is available for the past 24 hours. How can they end the promotion today if they can’t even service all the customers that are interested in it?

  • basesloadedwalk

    The Big 3 are all just offering this to put Freedom Mobile out of business and return the market back to the way it was a year ago. Once they do put Freedom Mobile out of business, they will turn around, give you all the 30 days notice of a price increase, and will have people wishing for the days of $70/GB. I expect entry level plans next year on the big 3 will be $200/month for 50 local minutes, and 100 MB (yes megabytes) of data with extra charges for caller id, voicemail etc.

    • Anaron

      Can I take a peek at your crystal ball?

    • basesloadedwalk

      I was obviously being factious, although with the Big 3, it just might be the truth.

    • Anaron

      There’s a risk but I don’t think they’ll increase the price considering how many people switched. The collective backlash wouldn’t be good for their business. That won’t stop them from offering this same plan again next year for $65 or even $70 though.

    • shmarv

      When have the Big 3 made a change to their plans (unprompted, this deal not included) where it was beneficial for consumers? There’s a reason they have so much dispensible income to name arenas and stadiums around the country, and it’s not because they’re trying to provide good deals

    • Donny

      Well, I was told that I would have this plan forever and it won’t fall off after 24 months. I ended up switching to Telus. Rogers is supposed to stay on as well

    • somebody else

      highly unlikely they’re going to be putting freedom mobile out of business. Being a customer of 7 years, unlikely. I however do notice the odd time where they sick their attack dog zombies on the carrier’s social media handles, which don’t work out too well. People are smart (props to the administration and moderation team) to figure out when a customer NEVER sends them a private message. LOL

      GAHH! I didn’t catch the humour until now. 😮

  • Paul Lefebvre

    I went by the local Bell store today, and they told me that since I have 6 months left on my contract, I’d have to pay that out first ($187) and then buy a new phone ($300 for the GS8+). I’ve already got the GS7 Edge, and was waiting for next year’s phones to come out. I’d rather not buy in at the tail end of a model year.

    Too bad 🙁 Bell screwed me over on my plan because of poor training of a service rep…but Rogers doesn’t offer service where I need it.

    • cayaguy

      I’d call bell or go to a different store. You don’t HAVE to purchase a new phone to get the $60 deal. You simply just can’t have a device balance owing. If you want a new phone it’s $85. Rogers has ext service so your phone will work if you go to Rogers they also have wifi calling. But, just call bell and they will do it for you no questions asked.

    • Paul Lefebvre

      Tried that. Went to two different stores. Both told me that since I’m an existing customer I have to call in for help.

      So, I called in, and kept getting messages saying that their service people were busy, so please wait. Four hours of waiting and no luck.

      Finally reached them this morning and got the BS “sorry that deal is no longer available” line.

      They don’t have to actually honour their advertising if it’s impossible for customers to place an order.

      Competition bureau should be investigating.

    • Anaron

      You don’t have to buy a new phone unless you get the $85/month plan. You can pay out the remainder of your contract and switch to the $60/month plan.

    • somebody else

      You do realise, that you can keep using that same device, for five plus years right?
      In between factory resets (once every six months to as year) and all.

    • Paul Lefebvre

      Absolutely. However both iPhones, and especially Android phones rarely get updates once the phone has been out for two years. Once my phone stops receiving security updates, I get rid of it.

    • somebody else

      You do realise it’s next to impossible for an outside IP address (somebody uses with software) to gain access to a device right? I wouldn’t get rid of any device especially if the browser is the most used, besides “apps”. You can, despite an “old” version of android, still update applications, and also, security certificates (well documented too).

  • kevin

    This just shows how data starved our generation is. Here im happy with Public Mobile, ___$31___ per 30 days for 4GB

    • heynow00

      But if you needed 10gb it would be more than $60 with that plan

    • somebody else

      Plan Costs $92 – $25 Discount = $67 Total (+ tax) for 5GB LTE data, talk and text (can’t add 5GB extra). Add $30 for an extra 1GB, giving you 6GB. Whoops. LOL!

    • Anaron

      This just shows how data starved our generation is. Here im happy with Public Mobile, ___$20___ per 30 days for 0.25GB

      See how dumb that sounds? If you’re happy with 4GB, then that’s great. Your data usage needs has absolutely nothing to do with other people’s data usage needs.

    • somebody else

      Here with freedom mobile, $59/month for 8GB LTE and/or HSPA+ data, unlimited usage. I don’t need to purchase another 30 days if I go over that, or additional airtime or text messages. Add to the benefit of being able to use the larger carriers outside of the coverage area without extra charges (ppu text, talk, data). Price won’t be changing anytime soon for me.

  • Allyouranusarebelongtous

    I have the unicorn 100GB plan. Just data, 60$ to 145$ Flex data starting at 10gb and going up from there. 145 for 100GB is actually very good…sadly. Hopefully it will get better one day.

    • Si2k78

      🦄 indeed. May I ask whether it’s a corporate plan or consumer plan?

    • Word

      Sounds to me like it’s Rogers Rocket Hub ‘heavy use’ flex plan. When I worked there you needed to have a rocket hub IMEI on the account for that plan to populate.

    • Si2k78

      Oh yes. I didn’t know you could put that plan on a mobile phone though.

  • basesloadedwalk

    If Freedom Mobile really wants to up the ante and hit back at the big 3 hard, their next move would be to offer unlimited, full speed LTE data. Let’s see the response that would generate.

    • somebody else

      Unfortunately that would definitely be subject to abuse, and that would cause a slowdown like never before. They initially did it with their 3G network and that got abused heavily. Certainly not happening. It’s better for a full speed allotment, than overages or slowdowns for everyone at once.

    • basesloadedwalk

      I’m referring to the type of unlimited plans that are offered in the USA. They are basically full speed data allotments of about 23 GB and then above that it is throttled to around 1.5Mbps (still very much usable) ONLY if there is network congestion. Yes, it does slow down the network some, but when I’m using Freedom while roaming in the USA, my speed tests are always in the 30 Mbps or better range regardless, which is plenty fast enough for all mobile needs.

    • somebody else

      I see. Yes, the american carriers, specifically t-mobile, invested billions in new spectrum since they started, and they have far more bandwidth (tens of millions of customers!) than we do, as to why their plans have 23GB. 😀

      Robellus will never come close to that because they can’t just kick off everybody, or there would be a massive PR blow-up. 😛

    • basesloadedwalk

      I see you don’t know how bandwidth works. Oh well.

    • somebody else

      Same goes for most of the general public.

    • Mark Abi-Rashed

      But most of the general public isn’t on here pretending that they do.

    • Xaxxus

      Except freedoms coverage is a joke

    • basesloadedwalk

      Yeah, can’t please everyone I guess. I’m an airline pilot and travel across North America, and have yet to been hit by Freedom Mobile on overage charges from being in away zones. They do include away usage in many of their plans, and their coverage is going to grow now that LTE has been deployed.

  • shmarv

    Pretty sure Telus was avoiding taking on customers with this plan while re-directing them to Koodo. Had Telus flag my account sign-up process during the credit check, then didn’t answer the store after a 2hr wait on the dedicated line for this matter. Had no problems signing up for Koodo — typical Big 3 providing sub-par service

    • somebody else

      They were deflecting you to their subsidiary/flanker brand. It’s deceptive.

  • Riley Freeman

    i think these carriers are disgusting. Hey here’s a deal but most of you wont be able to get it cuz we are clearly not competent enough to have projected the volume of interest we would receive. So screw our customers and our call centre staff who are probably stressed from getting call after call and we are just not going to allow everyone to get it.

  • Raggarex

    Contrary to what the article says, I as a Freedom customer was able to change to the 10 GB plan via their app. I didn’t have to talk to anybody. But then again, the 10 GB for $50 wasn’t available to me as I am an existing customer.

    • somebody else

      Same, I shall stick to the plan I have, it’s more than enough. Grandfathered too.

  • G F

    I was able to get the 10Gb/$60 today (Dec 22). Regers value their existing customers as well.