Canadian carrier support lines falter due to massive interest in 10GB promo

Comments

  • cayaguy

    Got the promo on sat with Telus. Been doing speed tests. Prior to the promo I was getting 200mbps down. Now I’m getting 1-7mbps yikes!!! We are now officially in USA speeds now that people aren’t afraid to use data on these plans. I’m in Kelowna

    • Alex

      so… ur 10GB plan only gives you 1-7mbps speeds?? i’m curious as is there somewhwere in contract or plan that says you get slower speeds or something?

    • cayaguy

      I get full speed with the 10gb plan. It’s network congestion that’s causing such slow speeds now, at least in my area.

    • Alex

      oh, icic, makes more sense… i think… haha.

    • Warren Chang

      Koodo also gives you a 3 day unlimited trial before your actual plan kicks in so people can go nuts for 3 days on the network

    • somebody else

      then it’ll go back to normal. lol

    • somebody else

      And people say congestion never happens? hahahah 😉

    • Nate K

      I’m in Calgary and just switched to Telus. Speedtest on LTE was 146Mb/s down and 35Mb/s up. No congestion here!

    • somebody else

      and the big three complain about not enough bandwidth? xD

  • It’s Me

    My buddy called into Rogers to switch. Said it was surprisingly quick since he’s heard horror stories of 3 hour waits at Koodo. In under 1/2 hour he was all set up. Guess some carriers were hit harder than others.

    • Kevin Sergeeff

      set up a new line at best buy Saturday night walked in a 8:50pm walked out at 9pm, set two friends new lines up at Walmart this morning in at 10am out at 10:30 am on Koodo. Wait times are only for switching plans on current carriers new lines a in and out. Worst case jump carriers not much difference between them. I went Koodo because of the shock free data that cuts data off at 10gb and lets you self serve to add more

    • somebody else

      at $120/GB.

    • Kevin Sergeeff

      $7 for 100mb = $70 for 1gb

    • somebody else

      I was mentioning other carriers too. 😛

    • Kevin Sergeeff

      what about them ? its $7 for 100mb across all carriers. quick google helps

    • EBIGN

      Or $20/GB with Koodo

    • Kevin Sergeeff

      not on 60 for 10gb

    • EBIGN

      Actually it does include that option, but the default if you reply Yes to the shock free data is you want extra data is $7/100mb but there is a link on that text to add $20/1 GB.

    • Kevin Sergeeff

      nice, thanks good to know.

  • Fernando RR

    Im jealous of all of you that already got it.. Been on hold with Rogers for 2hrs 😛

    • Adam M.

      You can change it on MyRogers on your computer

  • This was a smart plan. Now in a year or two a majority of the people will be back on the $120 plans because they want the new iPhone. Great for people that buy outright though.

    • Si2k78

      People ought understand that the savings from this plan should more that make up for the lack of a subsidy when upgrading a device.

    • Dan B

      Most people don’t realise that value. What they see is a $1500 price tag on an Iphone and who has $1500 upfront? Most people don’t just saying.

    • Si2k78

      People should also balk at premium plus + plans that are $100 per month as well. There is just no winning.

    • Tina Louise

      Better off to purchase the phone outright I’ve figured out. It IS a great plan but only IF you could get thru to get it/change it. (Like others, I tried all weekend including Mon. and Tues. and wasted all my valuable time for nothing) What an awful weekend to promote this, however.

    • That is the smart thing to do but most people don’t have or save enough for a $1000 to $1300 outright purchase of a phone. There are a few that do but the many that don’t will be keeping plans like this alive for people like me.

    • bcsc

      Sell last year’s phone every year and the cost of that phone goes down drastically.

    • Tina Louise

      All our phones ARE paid for. But was told we had to call as one ofy daughters has a plan there already. In order to change it, we MUST call them directly. Wasted an entire weekend (4 hours at EACH stretch when I finally WAS able to get thru and placed on hold) trying to call but GOT NOWHERE.

  • Kevin Sergeeff

    this keeps up, all the Kijiji sellers of out of province plans are gonna be looking for jobs

  • xunit94 .

    Any way I can get this plan even though I renewed my contract a few months ago?

    • U would have to pay out the remaining balance on ur contract. These plans are for BYOD (bring your own device) customers.

    • Adam M.

      They have an $85 premium plan and $105 for Premium+ plan options for the 10GB offer

  • Do Do

    Well, I know a couple of people that are leaving their carrier because couldn’t/wouldn’t answer. After on hold for almost 2 hours they got hung up on. Great way to lose customers.

    • Nate K

      Ya, it’s like all the cell providers are really busy for some strange reason. Have some understanding man, sheesh. I walked into a store, waited 10mins to talk with someone, and walked out 10mins after that.

    • Do Do

      What’s “strange” is you reading something you don’t agree with and frothing at the mouth. I have no understanding for corporations that lie, cheat and steal. Which they managed to do all at once with this promo.

      My wife walked into a store and was lied to about the promo, and when she got home and tried to get the promo by calling, after waiting on hold for 90 minutes the phone was hung up after a message about them being closed for the day. Oh and their site was down also.

      So, from MY perspective, this was nothing more than a waste of our time, time we can’t get back. So, she will be looking at prices and dumping her current provider.

    • Tina Louise

      This happened to me also. Spent entire time including the 19th, on that phone except for my going out to the physical store here to make the changes! Going to the kiosk made no difference and was told I HAD to call Koodo to get the deal and that I’d be placed in a queue for sure. LSS, I burned through 3 phones (battery died) and ended up with NOTHING! I’m so upset. Koodo at store level still hasn’t returned ANY of my calls also and the sale is over.
      I saw an email from them today, and KOODO TOLD others who complained about not being able to reach them etc., to GO TO THE COMPETITORS !! What kind of company encourages THAT?

    • Do Do

      Ironically my daughter was able to get through to Koodo, she had to call repeatedly to even get through to be put on hold however, but in the end she got the plan.

      “GO TO THE COMPETITORS !! What kind of company encourages THAT?”

      Fearless companies that collude

  • B Jacob

    I waited for 3 hrs with Rogers on Sunday. Then a msg came on that* we are experiencing technical difficulties and to call back *, I did it again and call got disconnected by Rogers 2 hrs in

    • Do Do

      yup, almost the same thing happened to 2 people I know. Total disrespect for customers

  • Zee

    Got plan in 10 mins at wireless wave store

  • BBMme

    I switched to telus today and I couldn’t be happier

    • Chris Laidlaw

      Think you were ahead of me in line… if you were at Erin Mills Towne Centre Telus store.

    • BBMme

      I got mine at the telus garden location in Vancouver. I got a look alike in Mississauga hehe =p

  • bcsc

    3 hour waits are for sissies. I was on for 3:53:01 and then got disconnected.

    • _therealbry

      WOW, that sucks!! . Did you end up getting the plan?

  • somebody else

    Never changed my plan, keeping what I have with freedom mobile. Freedom to roam outside of the coverage area, freedom without overages.
    Everywhere $59, Unlimited talk, text and 8GB high-speed data. 2,400 talk minutes, unlimited text, 1GB high-speed data for roaming canada/US-wide. No overages.

    • EBIGN

      As well as Freedom to get charged $$$$ for roaming if you exceed. Freedom to have less coverage and less speed. Freedom to have dead zones. Good luck dude! For the same price I can get full speed and better coverage.

    • somebody else

      You missed my point. The everywhere plans *INCLUDE* roaming outside of the coverage area (wherever there is coverage), so there are no roaming fees. I don’t have to bother with worrying about overages, nor does anyone else.

    • EBIGN

      Freedom roams with the big three, since they have a smaller network. You literally roam more frequently than major carriers. Gotta watch out on your included roaming rates cuz when you use it you’ll that’s how they get you to pay 💰 more.

    • somebody else

      I haven’t needed to “pay more” from going beyond what was available in the included roaming usage. I don’t talk more than 48 hours in a week, I may use beyond a gigabyte when outside the coverage area (or inside a “void”), texting is unlimited. I haven’t had to pay a nickel for any usage except if I made international calls to anywhere NOT included in the plan. So your facts are zero.

  • _therealbry

    Now that I have this plan, i’m obviously not going to go on a contract. What Android phone do you all recommend that is not Samsung (just personally don’t like them from past experiences)? I have a Lg G4 right now. Thinking about the Oneplus or the Lg G6

    • Jordan Hughes

      I’d say a oneplus. Good phone for a reasonable price.

    • Chris Laidlaw

      Bought a used Pixel XL (1st gen) on eBay for $475. Best phone I’ve owned.

    • _therealbry

      Really?! I’m going to look into this more

    • Warren Chang

      Love My Pixel. It’s so fast, great battery life and hands down the best camera. Sure it doesn’t have some of the bells and whistles of others but you’re paying for a much better user experience and day one updates

    • somebody else

      After a while, you’ll need to do a factory reset. Like windows (how ironic!), android slowly degrades over time and needs a refresher.

    • Aiden Zahre

      i had an s7 edge and now i bought a one plus 5T and a pixel 2. I bought both because I wanted to use them for 2 weeks each and make my choice. both are a major go. The one plus is soo smooth its almost like stock andriod. maybe just as smooth. But overall I would go with the 1+5T. Me personally i gave my one plus to my dad to replace his aging Note 5. and I kept the pixel 2 small screen edition.

    • _therealbry

      Thanks alot! I’m excited for the 5t, I was leaning more towards that.

  • Chris Laidlaw

    Tried a combined 10 hours to get through to Fido (3 calls with up to 4 hour wait combined and six hours on chat and Messenger). All because stores and online can not “downgrade” a price plan to a lower price. This applied to one of our three lines. I gave Fido every chance but finally gave up. Walked into Telus and, thirty minutes later, I had the plan I wanted and (because I didn’t want two bills each month) I moved all my family’s other lines as well. Just sad it’s easier to become a new customer than keep an existing one. Think everyone who attempted to lower their plans experienced similar challenges with every carrier.

    • Nauman.Choudhry

      Yeah there was some issues I believe with downgrading plans. I was on hold with Telus for 3 hours and they refused to change my existing plan to the $60 plan. So I went to Fido. All my other lines are already with Rogers.

    • GS101

      I tried the same with Koodo over the weekend with my call being disconnected at least 4 times at the 2 hours 1 minute mark. It wasn’t until yesterday when I called during the day after waiting almost 2 hours where I got a loyalty rep giving me the plan. I know all carriers got slammed in the call centres where they did not anticipate the amount of calls that they received. Most people that wanted an easier way of getting the plan rather than suffering like we all did ended up going to a competitor. I know this was not what the carriers had anticipated but it could have been avoided if they allowed these plan changes online.

  • GS101

    If anyone here goes to the Freedom Mobile website and clicks on the link showing Network & Coverage and LTE Upgrades they will see that in the month of December LTE upgrades were completed in Calgary, Edmonton, Vancouver and Whistler. This was no coincidence as to why Rogers and Bell came out with this $60 10GB plan for B.C. and Alberta. If you look at the Freedom expansion and LTE upgrade in the Greater Toronto Area it is showing spring 2018. This is when the real Price War will begin. The only reason why this plan was available in Ontario is because Telus got offended with Rogers offering this plan on their home turf so they decided to offer it on Rogers and Bell’s home turf via Koodo and later Telus. The BIG 3 have been taking advantage of the consumer for far too long and they knew it was only a matter of time before Shaw upgraded the Freedom network. The next few months will be interesting!

    • somebody else

      That and rogers, bell and telus telling their attack dogs (or wild cats?) to pose as “dissatisfied” customers on freedom mobile’s social media handles. I encountered 20 of them while lurking, bringing it to the moderator’s attention. They were handled promptly, not sure about the rest, it’s very difficult to tell apart a troll from a real customer. There’s deception, and truth blended in.

  • the way this is written sounds like an advertisement for rogers.

  • kingsclear

    Absolutely obscene the deal is not available across the country. Competition Bureau…where are you?

    • somebody else

      People have temporarily rented an apartment or room in the available provinces, for 30 days, then moved back, so they would keep the plan. LOL!
      I know a neighbour down the street who did the same thing.