Google Pixel 4a trade-in buyers won’t have a phone for a week [Update]

Better get those landlines ready

If you’re planning to trade in your old phone for a Pixel 4a, you might need to use a landline for a while.

Those interested in purchasing a Pixel 4a can get a lower price if they trade in their old smartphone. However, a Redditor has reported that Google started sending out their trade-in kits on August 3rd, and they are only active for 30 days. After 30 days, the value of their trade-in will depreciate.

Mid-2020 Shipping Megathread from r/GooglePixel

The problem is that 30 days from August 3rd is September 3rd, and the 4a doesn’t launch in Canada until September 10th, leaving trade-in users without a phone for a whole week.

When users complained to Google about the issue, the company didn’t do much to ease the problem, only saying that it would “do [its] best” to ship the phone earlier.

Other Reddit users have reported a similar issue on the thread. One of the solutions might be cancelling and re-starting the trade-in processor, so your trade-in lines up with the shipping date of the Pixel 4a.

Update 14/08/2020: Google has sent MobileSyrup the following statement.

“Google Store has clarified its trade in policy for customers who pre-ordered a Pixel 4a. The trade-in estimate is valid for 30 days from the day their new phone is delivered. Even though customers can send their trade-in device at any time, if it arrives more than 30 days after their new device was delivered it’ll be assessed at current market value instead of their quoted estimate. Current market value is determined by the trade-in terms. You can view full details in our Help Center article: https://support.google.com/store/answer/9882124.” – Google Spokesperson”

Source: Reddit

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