Samsung will give Canadian Note 7 owners an incentive to upgrade to the Note 8

Comments

  • mike m

    i hope its at least same as in US

    • It’s Me

      Isn’t the US only $425 and that’s only if you trade in your current phones, which one expects would be less than a year old. I’d say, hopefully far more than in the US. The US doesn’t seem to be a very good deal. It’s actually sort of insultingly bad.

    • mike m

      NO trade in please.. enough with that crap..

    • It’s Me

      Sounds like that’s the deal in the US.

      Better to sell what you have now on your own and put it towards the Note instead of taking the slap in the face offer.

    • gremlin0007

      That’s 425$ USD for a phone priced in USD. I hope it’s prorated for the Canadian market since the price of the phone was higher here even with the exchange rate. I tried selling my BNIB S7Edge and I was having a hard time selling it at 550$ last year. So If I can get anything close to 500$ CAD I’ll be happy.

    • It’s Me

      I sold a BNIB Note 5 for $800 back when it retailed for $850.

    • gremlin0007

      Lucky you! People in Montreal lowball you like their lives depended on it, it’s crazy

    • Thorsten Garbe

      Winnipeg too. Freakin lowballers

    • icyhotonmynuts

      $425 is for an s8+ btw.

    • It’s Me

      ugh

  • Fodder0f4

    And does that mean direct through samsung or through carriers?

    • Richie_Peterson

      I would hope through carriers as well as direct. I bought my note 7 from Telus and had to go through the double recall process. It was a headache dealing with it all. Question is, what the specifics of the discount is.

    • Fodder0f4

      Luckily, one of my numbers looks like I can buy a phone for without having to worry about paying off a device, trade in my S7 edge ($200 trade-in according to the carrier) and have some money set aside for just this occasion, so $249 to $299 seems like not a bad deal. Of course, I could wait until christmas, but I need my tech fix.

    • Richie_Peterson

      Oh no! You are paying one of those $95/month rip off contracts? Wait, who am I kidding, all canadian contracts are a rip off.
      What I am waiting to see is what the canadian preorder gifts are going to be. If they arent the same as the US or better and we get shafted, then see you later Samsung.

    • PeterC

      I’m with Freedom mobile and pay $40 for 4gb LTE. When I signed up for a 2yr contract, they gave me $200 off of a new s8+.

      Don’t say all Canadian contracts suck.

    • Richie_Peterson

      Correction all big 3 plans suck

  • gremlin0007

    Better be through Samsung because I just pre ordered through them!

  • Pete McDonnell

    What about those who preorderd a Note 7 that could never be fulfilled due to the recall? I expect we get nothing!

  • Li Xiang

    Doesn’t sound like a decent offer. I can easily sell my current S7 edge privately for 500CAD.

    • Felix

      Where and How? I’ve tried and no one wants to buy a phone they can get for $100 on a new contract

    • Li Xiang

      Place like Craigslist. I used to sell my 1 year old Note 5 for a good price on it. There must be smarter buyers who are aware of how much extra they will have to pay to be on a contract.

    • thereasoner

      A straight up trade(exchange would be over $500)on the S7 edge for a brand new Note 8 sounds like a great deal providing that it covers the upfront costs.

    • Li Xiang

      I agree, if Samsung would offer anywhere above $500, I would avoid the hassle and trade it to them.

  • Jason Bennett

    So I have to trade in my current phone. How is that a good deal. My note 7 was recalled twice and I bought a new iPhone 7 Plus. That is worth far more that $425 and they say up to $425.

    • It’s Me

      Better to sell the iPhone on your own and buy the Note then.

    • Richie_Peterson

      Or find an older device, put your sim in it and go to the store. I may have an older S6 Edge laying around that I “USED” once I had to hand in my Note 7

    • It’s Me

      Also not a bad idea. Hopefully a very old device.

    • Richie_Peterson

      Probably the best idea to try out. I dont think the Note 8 is worth what they are asking, but if I can hand in my S6 Edge for a $500 discount + the preorder gifts, then I think its a deal. Considering everything the Note 7 users went through (some only recently getting their money back) I think the price they are asking is ridiculous.

    • Herbert Chong

      Who knows what your current phone is. Come on, be creative. Bring your 5,6 years old one in.

  • ad turc

    Contacted Samsung Canada. We DO NOT get this promotion.

    • We contacted Samsung Canada and can confirm there will be a promotion for previous Note7 owners. ^IH

    • mike m

      no trade it?

    • Richie_Peterson

      So when will we hear about this promotion? After the preorder deals have expired?

    • Richie_Peterson

      Well at this stage in the game ad turc just might be right. Us former Note 7 owners might not get any incentive afterall. 🙁

  • mike m

    revolution!!! lets picket samsung office in Mississauga :)))))

  • Zaptor99

    Anyone selling a cheap Note 7 or giving away a copy of their receipt? 🙂

    • MathewSullivan

      P.S. This won’t work. Only for Canada owners that have transaction history between Aug – Sep 2016. Sorry ^.^

    • Ron Roy

      I will sell you my receipt for $200. Contact me asap 647-231-1234

  • Leo

    What’s the story on the discount for previous Note 7 owners. I just called 2 Samsung stores and they are not aware of any trade discounts. I had to go back to my old Note 4 and they told me they would give me $100 for it on trade.

    • Dimitri

      No one really knows. Not even Mobilesyrup. They assumed that Samsung Canada said something when they gave the wrong information. They shouldn’t have even posted that until Samsung Canada officially said something. My buddy at Samsung said they never got any communication of any deal for us other then what they are offering already. He said the same thing was said with the S8 before it came out but nothing happened.

      We may get a deal but only Samsung Canada will have to say what it is and not some journalists that don’t know.

  • Leo

    Just called Samsung experience stores and they are not aware of any promotions for prior Note 7 owners.

  • PeterC

    Please Samsung, give us the same deal, $425 usd ($533 CAD) off with trade in of s8+ for previous note7 owners.

    • Adam Marsh

      The problem still is that most of us are still under contract so even with a 550 dollar discount we will still be paying about $700 for a phone that hopefully doesn’t get recalled this time. Hopefully they work with the carriers on some kind of deal that way too.

    • Andrew

      The trade in incentive for previous Note 7 customers should be $594 CAD to be equivalent to the US deal. US Note 8 price is $930 vs Canadian price of $1300. This is works out to an exchange rate of 1.3978, using this same rate $425 USD is $594 CAD.

  • Kryssi D

    I called and spoke to Samsung this morning when the US discount was released just after the unveiling of the Note 8. Thus far Samsung employees had no knowledge of any discounts for former Canadian note 7 owners – which is really too bad, and I think poor customer service on Samsung’s part. It was suggested to call Samsung and contact their voice support team and they will direct your call to the Executive customer relations department. Here is the information for those interested: You may contact them at 1-800-Samsung (726-7864).They will be available from 8:30am – 12:00am midnight (EST). Customer support is available 7 days a week, 365 days of the year.

    • MathewSullivan

      Thanks. I will call and ask, and I suggest EVERY Canadian that is reading this that also owned a Note 7 to call in and ask, and complain if they say no. We need to be treated fairly!

  • Shady El Sewedy

    I called Samsung Canada and they said there’s no special promotion for note 7 owners !! But i found the promotion on Samsung US website !! THATs totally unfair .

    • Richie_Peterson

      If you go onto the Samsung Canada Facebook page, there is a few replies from Samsung stating there will be an incentive for former Note 7 owners. They just havent announced any details as of yet.

    • NightHawk29

      I don’t have FB (closed it a while back) but can someone go there and ask them if they do a promotion for us Canadian Note 7 customers for Samsung to include the Note 4 if it’s a trade-in offer like in the USA? Absolutely ridiculous the Note 4 isn’t on that list but the S5 is and the S5 is older than the Note 4. Stupid Samsung!

    • Richie_Peterson

      They haven’t announced what the promotion or incentive is yet. They just keep repeating that they have confirmed it and will announce it soon. I keep asking questions about when they will announce it and if they will honour it towards people that have already pre ordered. It’s very annoying that us Canadians aren’t getting the same respect and deals that our USA counterparts are.

    • NightHawk29

      Ya, it’s downright disgusting we aren’t getting the same respect up here. I won’t buy the Note 8 if Samsung doesn’t respect us Canadians who got screwed by the Note 7 and chose to wait out for the Note 8.

      LG V30 and Pixel 2 are around the corner if Samsung doesn’t want to offer us something like they are in the US.

      Let’s keep our fingers crossed though but I hope they do something and if it’s similar to the US offer they need to add the Note 4 to that trade-in list.

  • saab

    I spoke Samsung canada live agent. They will have a discount for Canadian former note 7 users. They will announce very soon.

  • Jason Bennett

    These are the phones eligible for a $425 credit in the US hopefully the same for Canada. I have an old 5s.

    Galaxy Note 5
    Galaxy S7 or S7 Edge
    Galaxy S5, S6, S6 Edge, or S6 Edge+
    Apple iPhone 7 or 7 Plus
    Apple iPhone SE, 5, 5S, 6, 6 Plus, 6S, or 6S Plus
    Google Pixel or Pixel XL
    LG G4, G5, G6, or V20

  • NightHawk29

    They better do something for Canadian customers who purchased and eventually had to return their Note 7’s twice last year! The list though of trade-in phones for the USA is disheartening though, has the S5 but not the Note 4 which came out in the same year (months after the S5) so why is that not in the list?

    If I can’t get some sort of discount because of that whole debacle last year or a better than $90 trade-in on my Note 4 then Samsung has lost me forever! I was willing to wait it out and see once the Note 8 comes out but we tend to get screwed here in Canada so I won’t be holding my breath.

    LG V30 and next Pixel are around the corner and I’ve waited this long so I can wait a bit more.

  • rayray

    Any news ?

  • Yorgo82

    I spoke with Samsung and even on Facebook Samsung Canada left many comments . That they are working on something in Canada for note 7 owners, hope it’s not a 25$ 🙂

  • Nainesh Modi

    Samsung Canada confirmed about promotion coming sure for Canadian Galaxy Note 7 owners before Galaxy Note 8 pre-order promotion ends. They are working closely with Canadian carriers and retail sellers to provide this promotion. As per Samsung Canada online chat agent.

  • jamesbond00769

    AS per Sandrine of Samsung Canada , a rebate between $400 and $450 will be given to Previous Note 7 owners by all authorized Canadian distributors. Info have just been passed to all of them. The only interesting question is how the carriers will pass that rebate to us!

    • Richie_Peterson

      Well if this ends up being true and it’s a straight up discount (not a “hand in your old device” discount) then the note 8 just got more attractive

    • M4ENY

      I hope it’s a discount and not a trade in… If it is I will get the note 8 for sure!

    • NightHawk29

      I agree! If no trade-in required then I will be very happy with that because if the US trade-in list is anything to go by, the fact that the Note 4 isn’t on the list but the S5 is (which is 6 months older) means I’ll have no trade-in anyway. They either need to convert the US amount to CAD for the trade-in and add the Note 4’s to the eligible trade list or make it a flat out no strings discount. If it’s the latter then I’d be happy with the rumoured $400-$450 but too many rumours right now so I won’t hold my breath, it is Samsung Canada afterall.

    • Yogesh Gahlot

      possibly through bill credits lol

    • jamesbond00769

      A bill credit of that amount will work for me.

    • Yogesh Gahlot

      yeah. sure i will take it too.

    • Richie_Peterson

      The only thing that bother me about this $400-$450 discount is that it’s seemingly the same amount as the USA. Which does not equal exchange rate price. If they are giving the same discount then it should be around $530 after exchange rate.

    • NightHawk29

      Maybe it won’t require a trade-in like the US then? If so, I am fine with that amount and not worried about exchange rate as we could all then sell our phones privately for some extra $$.

    • Richie_Peterson

      As much as I would love a no trade in discount, I hate to say it but it probably will. Hell I’d love a $250 no trade in discount. That’s enough to buy out my contract/phone then I could sell my pixel XL.

    • NightHawk29

      Ya I know, I won’t hold my breathe and if it’s like the US and the Note 4 won’t be on the list meaning no discount for me and bye bye Samsung. They better not F*** this up… again!

    • Richie_Peterson

      bahahaha Of course they will F*** it up. Like the Note 7, it will burn us all. (drum roll please) 🙂

  • Yogesh Gahlot

    Apparently, Samsung Canada will be offering discount to the Note 7 owners but only through Samsung Canada’s website as per my chat with a CSR early this morning. This means people who are with carriers have to trade in their devices for a rebate? thats rediculous!

    • jamesbond00769

      I forgot to mention in my previous post. That discount will be valid only with a trade-in either via Samsung website or a carrier

    • M4ENY

      Will it be available through Samsung experience store? That is where I got my note 7 before

    • jamesbond00769

      obviously yes

    • M4ENY

      Samsung website & carrier =/= Samsung experience store. So wasn’t obvious unfortunately.

      Thanks for the reply though

    • jamesbond00769

      Sorry for the confusion. !

  • Phil

    I called Samsung canada today and the lady on the phone said that there is no discount or any special offer for previous note 7 owners…..
    Weird…..

  • Richie_Peterson

    So I spoke with someone at Samsung via the chat feature. They said it will be available in 2-3 days and if you are going to preorder that you should wait those 2-3 days before doing so.
    No word on what its going to be yet, just that its coming in 2-3 days

    • M4ENY

      I don’t know why they are taking their sweet time releasing info on note 7 owner incentive when in the states they announced it during the unveil event. I also hope the incentive is not 400 – 450 but Cad equivalent to US incentive which works out to be around 500.

    • Richie_Peterson

      Hey maybe its going to be a new GEAR VR headset. Who knows what they have planned for us. I just know that the Pixel XL is a decent phone but I LOVED my Note 7 much more then this. And all the running around to Telus stores and phone calls I had to do to make sure Samsung got their phones back. Plus the $150+ in 3rd party accessories I bought and didnt get reimbursed for. (wireless charger, car charger, 3 Spigeon cases, extra Type C cables. I can use and did use most of these but the wireless charger I bought is now useless if I get the Note 8 cause pre order comes with one so now what?)
      Plus I had to update my telus plan which made me pay more for less just to get the note 7 at the sub prices. Once it was returned they couldnt put me back to my old plan because “its not available in the system”. I was not a happy consumer after the recall.

    • M4ENY

      Ouch… I was fortunately reinbursed for case etc that I bought for note 7. Amazon was great with handling the recall. Samsung also gave an extra dollar amount on top of the return full amount so I was a pretty happy former note 7 owner.

      I just pray that Samsung gives us ex note 7 owners incentive that matches us (530 cad trade in credit) since we have to pay full price equivalent in cad (1300 cad vs 900ish usd!)

    • Andrew

      How do you figure $530? An equivalent trade in credit for former Note 7 owners would be $594 CAD since the credit is $425 in the US. The exchange rate should be 1.3978 calculated from the US Note 8 price of 930 vs Cdn price of 1300.

    • M4ENY

      I just did a straight up exchange from their 425 USD however you are correct. We should be getting the exact converting amount they used for cad pricing. Almost 600 dollar trade in / rebate would be amazing…. I will buy it for sure despite having s8 plus right now

    • NightHawk29

      Gotcha, and I agree we should get the exact conversion amount. I don’t like how they are treating us right now. If they don’t hurry up with the details and it better be good then they are going to lose a lot of Canadian customers (myself included).

    • M4ENY

      If the promo happens to be lackluster I am going to have to jump to the new Iphone. I have been using android for 3 years now so a change wouldn’t hurt.

    • Richie_Peterson

      Of course Samsung is treating us badly. They sold only 37,000 Note 7 units in Canada, compaired to about a million sold in the USA. Then tack on the $1300 price tag of the Note 8. My guess is that they dont expect to sell a lot in Canada so they are just making us wait it out until the preorder timeline has run out before offering us former Note 7 owners a deal. This way we dont have the extra “gifts” and just get the discount (if there is one).
      I have been active on the Samsung Canada FB page asking everyday about the incentive. Posted one this morning basically stating that if this incentive is offered after the pre order phase, I am out.

    • NightHawk29

      I don’t have FB anymore so I haven’t been able to voice anything there but I email and live chat with them a few times to get my concerns across to them. I bluntly let them know as well that if it’s lackluster I’m gone, if it’s a trade-in like the US but not accepting Note 4’s then I’m gone. The whole $1300 when exchange rate dictates it should be $1200 alone is shady but if they screw us they can go screw themselves!

      I expect at the very least $400 off without trade-in or if they go trade-in route then Note 4 better get me no less than $400 AND this better not be a scam to avoid giving us the pre-order bonuses as I expect those as well. Since this is Samsung I won’t hold my breath and am really looking forward to see the V30 and Pixel 2 launches.

    • Richie_Peterson

      Ha good for you.
      hmmm Are you the same Nighthawk on the Telus forums?

    • NightHawk29

      Nope, not me on Telus forums.

    • M4ENY

      Don’t go with LG phones I have heard many bad things about their phones from both friends and coworkers alike. I worked for mobile side of things so thats how I got to hear about them.

      Pixel 2 should be decent. I had nexus 6P before jumping to note 7 (Rip) and now s8 plus. But yes if they screw us I am not getting note 8 for sure.

    • M4ENY

      If they try to let’s say offer it after preorder bonus period is over etc I am moving to Apple for my phones

    • NightHawk29

      I won’t ever buy an iPhone (had older ones before switching to the Galaxy S3) and I much prefer Android. That said, I waited this long with my Note 4 I am not opposed to waiting a little bit longer thanks to the Note 7 debacle we all dealt with and I will jump ship and never support Samsung again if they give us Canadians the shaft. LG V30 or Pixel 2 if either are done right I will forego the s-pen and try one of them out instead.

    • NightHawk29

      $425 USD currently (according to Googling the conversion is at time of this post which has always been quite accurate when I have had currency exchanged) shows $532.24. Not sure where this $594 came from. $594 CAD would be about $474 USD.

      Note 8 price in USD though shows we are getting ripped off at $1300. $930-960 USD should be $1170-1200 CAD so Samsung Canada has decided to tack on an extra $100 for us.

    • jamesbond00769

      Weird. I just finished talking in chat with an Ashley …and she said later in september without any specific time frame. Sigh! I think samsung agent are just improvising on their own before answering us! Pathetic customer service!

  • Richie_Peterson

    Well its been 7 days. Doesnt look like Samsung Canada is living up to their word. I am going to guess no incentive for former Note 7 owners.

    • M4ENY

      I am getting kinda tired checking daily for update on this incentive for note 7 owners

    • Phil

      Same here…. I don’t think it’s tough to make such a decision, especially when it was made within few hours from the event with our neighbors….

    • Eugene

      Not very smart either. I was going to pre-order without a discount. However, after they mentioned it and given all that time they’ve been taking to release the details, I am having second thoughts now.

    • Richie_Peterson

      They keep saying on the FB page that its coming, but no one knows when. My guess is after the pre order phase. It doesnt take this long to figure it all out. I do feel for the UK Note 7 owners. Like us, they are getting nothing. So far it looks like USA and Asia I believe are the only ones that got an offer. May India as well.

  • Nainesh Modi

    It’s going live as early as September 1 for Canada.. courtesy Samsung CSR..

    • Phil

      Any idea of what they will be offering?

    • Nainesh Modi

      Seems like they don’t want to tell us.. he was avoiding by saying they just have information to tell the callers that it will be available soon.. and on asking how soon, cause i want to pre order without loosing the pre order deals he said on 1st September Samsung will reveal it.. so you will be able to pre order without loosing the deal..

    • Richie_Peterson

      I’m very sceptical on whether or not they actually have a deal for us former note 7 owners. It’s been over a week. I understand they have to work out the logistics of it all but it shouldn’t take 9 days

    • M4ENY

      I will give them until tomorrow to announce their note 7 owner incentive … otherwise I am moving on to the new iPhone … I don’t know what is so hard about just giving us a rough detail like what our neighbors south of the boarder found out on the announcement day last Wednesday.

    • Richie_Peterson

      Exactly. I mean I look at some of the USA deals going on right now for this device and it just makes me think how hosed us Canadians are. If you havent seen it yet, go look up the Note 8 Sam’s Club deal going on right now. Sure part of the deal is in store credit to be used AFTER the purchase, but hell its still a good chunk of change.

    • NightHawk29

      I wouldn’t switch to iPhone just because of this, I much prefer Android (my opinion anyway but if you have never used iOS I say look at it first and maybe play with a friends phone on and off for a day or 2 and see but too many little things with iOS that annoy the hell out of me. I’ve had some iPhones in the past and switched to Android with the Galaxy S3 5 years ago and never looked back. That said, definitely give Samsung the middle finger and change if they give us the shaft.

      So far though after todays launch I like what I see from the LG V30 so next up is the Pixel 2 and once I see that I will pick one of those 2 phones if Samsung doesn’t deliver a decent incentive for us former Note 7 customers.

      I agree though, a week and a half later before we get any idea (well hopefully, pending what info we see tomorrow… if any) when the US had the info the same day (23rd) is just Samsung Canada being a bunch of lazy fools. If they don’t want to keep customers then it’s not our loss. The phone is even overpriced but I’ll stick around if they do the right thing but if you convert the US price to CAD then we should be paying $1200 for it not $1300. I hate how we get treated here in Canada like this.

    • jpd514

      Samsung emailed me a chat transcription saying Samsung will give Canadian Note 7 owners an incentive to upgrade to the Note 8

  • Leo

    Do we have an idea if any deals are really been considered for us? Lot’s of speculation but no substance!

    • Dimitri

      No no one knows what’s going on.

  • Nainesh Modi

    In five different chat on different time with different agents, same answer, We don’t have any specific date or details about the promotion. But all agreed to one thing that, previous note 7 owners will get this deal before pre order deal ends..
    Here is the last transcript..
    Chat Transcript

    Info: Thank you for choosing to chat with us.  An agent will be with you shortly.
    Info: All agents are currently assisting others.  Your estimated wait time is 2 minutes and 8 seconds.  Thank you for your patience.
    Info: All agents are currently assisting others.  Your estimated wait time is 2 minutes and 8 seconds.  Thank you for your patience.
    Info: All agents are currently assisting others.  Your estimated wait time is 2 minutes and 8 seconds.  Thank you for your patience.
    Info: All agents are currently assisting others.  Your estimated wait time is 3 minutes and 4 seconds.  Thank you for your patience.
    Info: All agents are currently assisting others.  Your estimated wait time is 1 minutes and 32 seconds.  Thank you for your patience.
    Info: You are now chatting with Jesse.
    Jesse: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?
    Richard Moison: Hello, inquiring about special offer to previous Galaxy Note 7 owners when they pre order Galaxy Note 8..
    Jesse:

    Please go ahead.

    Richard Moison: Any special offer for them?? When will it be online?
    Jesse:

    Samsung Canada will announce a special offer for former Note 7 users when they upgrade to Galaxy Note 8

    Richard Moison: But will it before the pre order deals??
    Jesse:

    You are definitely eligible for this offer.

    Jesse:

    Yes.

    Richard Moison: Any specific date? Any specific deal detail?
    Jesse:

    You are eligible for promotion offer.

    Richard Moison: If i pre order today, will I be still able to avail that offer?
    Jesse: I do not want to miss lead you with the wrong information ,as of now there is no exact date regarding this from samsung canada.
    Richard Moison: Okay sir.. and how you know I am eligible?
    Jesse:

    All the former users are eligible for this offer.

    Richard Moison: Thanks for the Bixby Voice.. Thank you Samsung..
    Richard Moison: Thanks Jesse for taking your time to guide me and others..
    Jesse:

    You are welcome.

    Richard Moison: Bye
    Richard Moison: Have a nice day..
    Jesse:

    Have a great day!

    Jesse:

    Take care!

    Jesse:

    You’re one of the most understanding and cooperative customer I had chatted with today.

    Jesse:

    Thank you

    Jesse:

    Bye!

    Info: Thank you for chatting with us.

    • Richie_Peterson

      See, right here makes me think that there is no set date and that they are going to put this deal into effect after the pre orders are finished. The simple fact that he said he didn’t want to mislead you. I had a similar answer when I spoke with them via chat as well.

    • Nainesh Modi

      As a note fan, i took it differently as when i asked him about will it be available before pre order deals ends? He said yes..

      But on asking if i order today and still get that discount may be no..

    • Richie_Peterson

      Ya I think I am done with waiting on Samsung Canada to get their act together. I loved my note 7 for the short time I had it and was looking forward to the note 8, but it’s too much for me. I’ll wait for Samsung to drop the price due to poor sale numbers or when it goes cheap at my carrier. I still have 12 months on my contract because of the Note 7. So signing up for a new one for this device doesn’t really save me anything.

    • NightHawk29

      I think I’m with you. I’ll give them until 10am today and see if they put up the offer after business hours start. If nothing, then well the LG V30 looks pretty nice after reading up the details released yesterday. Then will wait for Pixel 2 and see which of those 2 (pixel or V30) I prefer and go from there. I’m sick of Samsung’s stupidity and if they don’t want to keep customers then their loss, not ours!

    • NightHawk29

      Alright 10am, screw you Samsung! You’ve officially just lost me as a customer forever. Not just mobile but everything!

    • M4ENY

      I will give them until end of today to announce details but yeh I am running out of patience as well…

    • Dimitri

      It seems like Samsung Canada is becoming more lazy then anything. They should have said something by now. The pre orders are starting to be less and less with many cancelling.

  • Leo

    Well it looks like the Note 8 has already started shipping south of the border. Where is the love Samsung Canada? Sept 1st and still nothing.

    • M4ENY

      Kk it’s past their self imposed date of September 1st. IPhone it is

    • MathewSullivan

      Agreed. I’ve been calling and bugging them every other day since the announcement about the Note 7 discount for Canadians, still nothing.

      Anyone who reads this and is Canadian, please call Samsung and complain! The more of us that do it, the faster it will get done!

  • Yogesh Gahlot

    i talked to rogers as i wanted to upgrade my line anyway, they said they will waive off $200 for note 8 in case i decided to stay with them and an additional $10 a month on my existing share everything plan which takes it to a total of 440 bucks over a period of 2 years. interesting but still not close to the US deal.

  • Richie_Peterson

    Well, haven’t heard a thing. Guess it’s time to boycott Samsung. Not a fan of companies that make broken promises

    • Dimitri

      Many are actually. It’s been almost 2 weeks and no communication from Samsung Canada about what we Canadians get. Either they want to wait until launch or a few days before. Either way they should have said something by now. Samsung Canada always does this.

    • Richie_Peterson

      I spoke with Samsung Canada support via chat today. They still dont know anything and waiting on the promotions department to give them the info. They say to keep an eye on the website for more information. Done with them honouring their words.

    • Dimitri

      It’s useless at this point. It’s September 5th and they still haven’t been able to give their Canadians any information. Why even bother with then anymore.

    • Ming Li

      Don’t buy a samsung. They have no reputation. I used S2 throughout S7. Now I am switching to iphone.

  • MathewSullivan

    I’ve been calling and bugging them every other day since the announcement about the Note 7 discount for Canadians, still nothing.

    Anyone who reads this and is Canadian, please call Samsung and complain! The more of us that do it, the faster it will get done!

    • NightHawk29

      It’s Samsung Canada, they’re arrogant and incompetent. Calling and complaining repeatedly won’t work since we see we still have no announcement, just BS every couple days saying to wait a few days. The best way to show them is to buy non-Samsung products. We have to show them with our wallets and spend our money on their competitors products.

      I’ll miss the s-pen but the LG V30 looks really nice so far and I will wait to see the Pixel 2 and then decide on which of those 2 phones I will buy. Sept. 5 and still no word from Samsung is unacceptable! Even if they announce soon, it’s likely the same as the US trade-in which is garbage because the S5 is on the list but the Note 4 isn’t which is a newer phone than the S5. Samsung is just all sorts of stupid with this Note 7 fiasco last year to this Note 8 lack of detaisl for us former Note 7 customers.

  • Xavier Arias Camacho

    It’s really taking forever… No signs of Samsung Canada yet concerning previous Note 7 owners.. I hope tomorrow we’ll get something because today is labour day.. I hope I can get something so I can order before the 14 and get my wireless charger and micro sd card for free! If they don’t do something before the 14 I guess I’ll take my business elsewhere.. They’re very slow I can’t understand why they don’t release any informations about the promotion. Spoke various time with different agent and still nothing.. USA gets up to 425$USD off by trading their LG G4, IPHONE 5, S5 and up. Hope we get something similar then this. PLEASE SAMSUNG DO SOMETHING.

    • NightHawk29

      I gave up on Samsung, waited too long to hear and still nothing. If they are at least smart they will add the Note 4 to that list. To have the S5 but not that Note 4 like Samsung US is doing is just beyond ridiculous since the S5 is older than the Note 4 and most Note 4 users upgraded (or tried to upgrade) to the Note 7. Samsung stupidity and incompetence at it’s finest.

  • Paul

    From a CSR chat on Friday:

    Sophia: I understand your concern. However, we don’t have exact time frame for the release date of this promotion. We are expecting this promotion to be launched before the closing of pre-order sale.

    Personally, I think I can live with my S7 Edge for at least another week 😉

  • Phil

    Does it look like they want to see the pre-order sales first before rush and give former note 7 owners any discounts? Maybe they won’t need to, if sales are good…. This will be very cheap Samsung….

    • JennieK_NS

      The one and only time that I have ever pre-ordered a phone was last year with the Note 7, and that didn’t go so well. I wonder how many people are like me, and this time are going to wait a bit to see if anything explodes or starts smoking before they break their current contracts and upgrade. I want to think the best of Samsung, but fool me once…

    • Philippe M

      Well, I was ready to pre-order the note 8 on the same day of the event, I pre-ordered the Note 7 and honestly, I can still say that it was the best phone i ever had (even for only a month or 2). I love the note series, that’s the reason i am still a Samsung customer and hope they understand that loyal customers are the only category who kept saying good things them and giving Samsung excuses for the note 7 issue not the Iphone users, or new users to Samsung…. so they have to keep these loyal people happy

  • Sal B

    Honestly what is going on with Samsung Canada. The phone is hitting our market in literally a week and still nothing. Why don’t we bombard their facebook about this?

    • NightHawk29

      I would have bombarded their facebook if I still had my account but I closed it a while back. Others have and it’s always the same excuse of “wait 2-3 days” or “details available soon” over and over. They just cut and paste a response and that’s it. They’ve made it very clear that they just don’t care.

    • paulokegles

      I have tried write in their FB page. I was 5 minutes away from pre-ordering and decided to check their FB page first to check if they had any offers for previous note 7 owners like myself and found this:
      We are pleased to confirm that we will announce a special offer for former Note7 users when they upgrade to Galaxy Note8. Details will be available very soon.
      So I decided to wait for the so called “special offer”, it’s being 2 weeks now, so I commented that the LG v30 is looking more appetizing by the minute at their FB page and Samsung Canada Blocked me out from commenting and deleted my previous comments. It is almost comical, I really enjoyed the Note 7 but had a experience from hell with all the Recall BS.
      As an FYI, the lg v30 will be around 200 bucks cheaper… 😉

    • Richie_Peterson

      lol I did look for your posts on their FB page, although its hard to show all posts in the mobile app. Will check again tonight. I did however make a comment about Samsung Canada blocking users and deleting posts from people that they find “unfavourable” towards them and the incentive comments by them.

  • M4ENY

    It’s been exactly two weeks since our neighbours in the south were offered note 7 owner incentive. We are still yet to receive any update on it and its only getting closer to the launch date. Samsung Canada better not screw this up by offering an incentive after pre order bonus finishes.

    As for myself I am already set on getting the next iphone… It’s a shame since I was sold on the note 8 two weeks ago and gave them a chance to tempt me even more with an incentive.

    • rayray

      And in the US the Note 8 are shipping ….

    • paulokegles

      I was 5 minutes away from pre-ordering and decided to check their FB page first to check if they had any offers for previous note 7 owners like myself and found this:
      We are pleased to confirm that we will announce a special offer for former Note7 users when they upgrade to Galaxy Note8. Details will be available very soon.
      So I decided to wait for the so called “special offer”, it’s being 2 weeks now, so I commented that the LG v30 is looking more appetizing by the minute at their FB page and Samsung Canada Blocked me out from commenting and deleted my previous comments. It is almost comical, I really enjoyed the Note 7 but had a experience from hell with all the Recall BS.
      As an FYI, the lg v30 will be around 200 bucks cheaper… 😉

    • Abdullah

      damann lol they blocked u that is so comical indeed.

    • NightHawk29

      That’s funny that they blocked you. Bunch of arrogant incompetent pricks there. That explains why I see so little in the way of any new comments on there FB page lately.

      The LG V30 looks like a very nice phone and is the one I am now holding out for unless the Pixel XL 2 can wow me without a stupid price like the Pixel XL.

    • Richie_Peterson

      bahahahaha thats hilarious. 14 days in and 9 days left on pre-order phase. I am beating my life the incentive is A: A lie or B: coming after the pre-order phase.

    • NightHawk29

      They keep claiming when I call and live chat that it will be out before the pre-order bonus ends. So my guess is the 14th they will anounce it and give Note 7 customers 1 day otherwise no pre-order bonuses.

    • Richie_Peterson

      I’m pretty sure the terminology they use is “pre-order before Sept 15th” which would mean you have until Sept 14th at 11:59pm to put your preorder in. I could be wrong But ya I agree… they will announce it on the 14th at 5pm….. in small fine print….. on a webpage that has only 1 link to it in fine print at the bottom corner of their website.

    • Richie_Peterson

      Well I am giving up on the idea of an incentive to buy the Note 8. So here is what I am going to do. I have a Galaxy s6 Edge, Google Pixel XL and Nexus 5 laying around (current device is the Pixel XL) Going to sell all 3 of them and use the funds as my “incentive” to buy. If I dont recoup the buy out my contract price plus about $350 then I will wait.

  • Yogesh Gahlot

    to get more out of this promotion (if it happens, lmao) you can talk to your carrier and ask about more discounts on plans and devices.

  • Richie_Peterson

    SOOOOOOOO Day 15 since pre-orders started. Who gave up and who has any news on this joke of an “incentive”?

    • Scio

      I have not given up. if need be, I will wait until the 14th of September to pre-order.
      Someone told me 9 days ago that Samsung was going to announce the incentive this week. he got his info from an inside source …. well now its almost the end of the week and we are still waiting.

    • Richie_Peterson

      Ha, You my friend have more patience than I and more faith for that matter.

    • M4ENY

      The only way Samsung can salvage themselves from this joke of a missing incentive info is by offering us a really good one along with preorder bonus… We will see what happens… For myself September 12th can’t come soon enough

    • Ih8mndays

      On the plus side, I did try one out at one of the stores near me…looks really nice. Pen wasn’t really responsive, but I blame that on the demo version.

    • Ih8mndays

      I had my original Note 7 replaced twice…Once due to a touch screen issue, and then a new one sent by Samsung due to the recall…all of this in the first month. Telus never did honor the pre-order gift for me on this one. They also wouldn’t take back my replacement Note 7 from Samsung…Ended up fighting over giving back the 2nd phone for 2 weeks between the two companies. Anyhow…I have a real bad taste left from my dealings during this time last year…Samsung Canada was not the easiest to deal with…seems like they aren’t really in the loop when compared to Samsung US.
      It will have to be quite an incentive for me to jump again. Everyday that I look at this page and see no new info it makes it that much less likely to stick with Samsung 🙁

  • paulokegles

    They messed it up by stating that a incentive was on the horizon.
    More people would had pre ordered, if only they staid quiet.
    I predict that : pre-order sales will not meet expectations and prices will drop soon after release or after the iPhone release.

    • Phil

      I don’t get why they announced it but never really implement it, they are late, they are losing their loyal customers, soon the iPhone will be out and people won’t support them more, oneplus has same specs and more (without the stylus) and it’s 75% of the price (8gb ram) lg v30, pixel 2, there are alternatives so why are they trying their best to lose loyal people…. I don’t get it, i am not assuming sales will be high for a 1299$ phone….. Maybe they will depend on the carrier sales anyway but only loyal supporters will give them another chance, apparently they forgot last year reputation…. Let’s see how it will go

    • M4ENY

      @paulokegles:disqus You can count me in as one of the loyal customers lost due to their absolute no update on Canadian incentive for former Note 7 owners. I have had S7, S7 EDGE, NOTE 5, NOTE 7 and now s8 plus. Its been almost 17 days now and still no update … Sighs I am now waiting for the September 12th announcement for iphone X.

    • NightHawk29

      Same here (except they lost me a week ago but thought I’d keep an eye and see if they released a deal this week and if it would actually be good). I have been a LONG time loyal samsung customer but after this BS they have lost me! Not just for mobile but everything (my TV’s, fridge, stereo system, blu-ray players, etc…), I was a samsung fan but after this; especially now that the business day is done and still nothing? I’m done! They can go F*** themselves!

      I won’t stoop to buying crApple products though, LG V30 or Pixel XL 2.

  • Leo

    Yeah I am pre ordered for the Note 8 and I have had every Note since 1 but this none note 7 promotion has really rubbed me the wrong way and I may honestly give serious look at the new iPhone. Never thought I would have ever considered Apple again but depending on what’s released and there is also the pixel. Damn you Samsung maybe you should have created a 7 point customer service plan

  • Dimitri

    I am think maybe just maybe they are waiting for Apple to announce the next iPhone and then announce what the deal is. Why? Simple. Most will be paying attention to the new iPhone and the announcement and that’s a great way ( in Samsung Canada’s head) to announce what the deal will be here in Canada. Although this will turn man off and many are starting to walk away and cancelling their pre orders.

    Watch and see. One the iPhone has been announced, they will give us the information on this deal.

    • Yogesh Gahlot

      i think you got a point here! may be they are just waiting for apple. well trust me, if the new iphone looks appealing to me, iphone it is.

  • gremlin0007

    So… Rogers’ pre order ends on the 12th (Tuesday). What are you guys doing?

    • M4ENY

      It’s all good you can just go preorder through Samsung experience store to get the bonuses if it comes down to it… On a more important note it’s seriously 4 days left for the preorder bonuses… Samsung Canada really gonna announce note 7 incentive after it expires? Time to grab some popcorn

    • gremlin0007

      No dice for me. No Samsung stores in Quebec. Also would be 200$ cheaper for me if I get though Rogers and even better if I can stack an incentive bonus. Got stuck with a S7 edge when the recall happened, now I’m bound by a contract and only 10 months in.

    • Eugene

      Same situation for me…

  • Phil

    I talked to an agent today who told me please wait few days,
    What few days? it means after the promotion? and i got no replied to this for sure.
    So I am guessing that they want us to miss the promotion, so if they give us 300$ it won’t be both, either the free charger, SD card or whatever they will give us, but what if it’s a phone exchange with S7, which i dont have anymore, will i loose both? they had to specify what is the promotion at least

    • Richie_Peterson

      What I have read is that people are purchasing the device outright from the states and using their incentive program for the bonuses and shipping their devices there. I’m not exactly sure how it works or what it is completely, but I read it briefly on Redflagdeals

    • M4ENY

      Why don’t you preorder note 8 before it expires. You can return it if the incentive ends up being amazing as long as you havnt used it and before a return time period ends.

      Let’s hope that Samsung doesn’t screw this up by giving one of the two choices though. As for myself it’s one day left for my alternative choice lol

    • gremlin0007

      Ended up getting the Note 8 pre-order from Rogers. Position 166 of 166, whooptydoo. Might not get it on Friday but at least my pre-order is in and I’ll have to some to sweat out Samsung’s proposal if it ever comes.

  • Xavier Arias Camacho

    Of course Samsung is going to wait until the promotion for the micro sd card and wireless charger is done. Getting really pissed. Went with the S8 plus a couple of months ago meanwhile waiting for the Note 8.. Now it’s been 2 weeks and still no sign for the Note 7 owners promotions. I’m the admin of a Note 7 and Note 8 users on Facebook and their US carrier is raining with good promotions and incentives. Canada gets nothing yet.. Very disapointed on Sammy. Get yourself together man or I’ll pick up the Iphone X.

    • Richie_Peterson

      Yup. USA is getting great deals. I read the one for Sam’s Club. Its amazing. Pretty much end up getting the phone for less than $400US if you bought it outright.

  • Richie_Peterson

    What needs to happen is, we need to get in touch with some higher ups at the main branch at Samsung and tell him how ridiculous Samsung Canada is being run. It might not do anything, but if it has the possibility of getting some CEO or CTO or the door then I am all for it.

    • Yogesh Gahlot

      i am going for the new iphone looks like it.

    • M4ENY

      Join the club lol. I will know if it’s the right decision by the time their announcement is over later today. I honestly hope someone within Samsung Canada gets fired for this joke of an update on note 7 owner incentive for note 8.

      Now the question is… IPhone X in December or iPhone 8/8 plus in September.

    • Yogesh Gahlot

      see its not about joining the club. samsung doesnt care about us. they lost me as a customer.

    • Richie_Peterson

      I can’t wait to see the price point of the new iPhones. If the Note 8 is any indication, then these bad boys are going to hit the $1500+ mark in Canada.

    • Yogesh Gahlot

      yeah. i am tuned to the keynote ????

    • Richie_Peterson

      Same… is it just me or does that iPhone 8 look exactly like the iPhone 7?

    • Yogesh Gahlot

      same as ever. a “better” iphone. but the X is promising.

    • Richie_Peterson

      The X looked good for once. Very similar look to the Essential phone though. Not sure I am a fan of the screen going up into the ear piece area though… Kind of makes the screen look …. broken?

    • Yogesh Gahlot

      i would agree. and the facial recognition failed in the demo lmao

    • Richie_Peterson

      hahaha I didnt see that? Oh man, thats gotta suck. But they do have time to fix it on the software end before its released. I also checked out the stats on the iPhone 8 compared to the 7 and they do look the same. Same size screens, same body, just refreshed insides to a degree. Almost looks like they did that on purpose to get people more excited about the X

    • Yogesh Gahlot

      totally agreed. but not a great choice TBH. i ended up ordering the note 8 lmao

    • Richie_Peterson

      Haha I think a lot of people are caving and buying. I did 2 weeks ago, but I have a plan to make up the cash for this insanely high price for a phone. Now I just have to wait for Telus to start shipping

    • Yogesh Gahlot

      i got a decent deal on mine actually. 349 for a premium plus plan and another 60 bucks for incentives.

    • Yogesh Gahlot

      indeed you were true. f-ing 1500 bucks for the X

  • Jay Mac

    From Samsung Canada fb messenger today:
    “We are pleased to confirm that we will announce a special offer for former Note7 users when they upgrade to Galaxy Note8. Details will be available very soon.” ????

    • NightHawk29

      Well we know what “very soon” means coming from Samsung Canada… means 3+ weeks at least so I won’t hold my breath and have already given up on them. LG V30 or Pixel XL 2 fo me and the V30 looks like a very nice phone so can’t wait to see the Pixel XL 2.

      I’m keeping up though just because I’m just still curious to see what, if anything, this so-called incentive will be. Only way they’ll snag me back now is if it’s at the very least $600 off without having to trade-in since Samsung USA doesn’t take the Note 4’s with their offer the trade-in would be useless for me if they follow suit here.

    • Dimitri

      They have been saying that for 2 weeks now. Sadly it seems Samsung Canada only wants time but not care about the customers. If others count announced it at the announcement of the Note 8, Samsung Canada could have as well. They are lacking in customer service and communication to be honest.

    • James Rose

      Not everyone wants an upgrade. A US trade-in style deal was not what I was looking for.

      A decent discount or some better free crap. How about a free ugrade to the 256 GB version for Note 7 victims? The obvious extra being Note 7 users also get exclusive first access to the higher end version.

      Samsung screwed this up.

  • Richie_Peterson

    Soooooooo who gave up on the Note 8 incentive and is going to get the iPhone X for $1500 CAD?

    • Eugene

      Why is it supposed to be IPhone? I haven’t paid a dime to Apple, and am not going to. It will be a different Android device for me, should Samsung demonstrate that it does not want my money.

    • Richie_Peterson

      A few people mentioned they were going to go the route of the iPhone, hence why I asked.

    • NightHawk29

      Forget crApple! I’m sticking with Android… so LG V30 or Pixel XL 2.

      Samsung Canada can go F*** themselves!

    • jamesbond00769

      I know samsung Canada sucks! But I am a hard die fan of the stylus. Neither Apple, LG or Pixel carry it. So even if there is no incentive I will still buy it from my carrier. I will sell privately my Note 5 to offset the cost. I still can get easily around $250-300 CDN for it

    • Richie_Peterson

      Bingo. I gave up on Samsung offering the so called incentive to upgrade. I pre-ordered already. Going to sell off my Pixel XL and my Galaxy S6 Edge and a few other devices I dont use anymore. I mean might as well since they will just collect dust.

    • NightHawk29

      I know, I love the stylus too but on spite and principle I’m ready to abandon samsung canada and the note series. So unless the other phones with real world reviews don’t impress me (but the V30 looks really nice so far) then maybe after all are released but definitely not adding to their pre-order numbers.

      So hard to make that decision though, once I got the Note 4 I’ve used the s-pen so much. I wish someone else would compete with Samsung in this department.

  • James Rose

    I just cancelled my pre-order with Samsung Canada a few minutes ago. It killed me to do it. I was hit full force as a pre-order victim of the Galaxy Note 7.

    The promotions are lousy. I don’t need an SD card (I have lots of better ones than they offer). The new charger sucks compared to the old charger. (Wouldn’t charge my S7 Edge in the “upright” position).

    Note 7 promotion was much batter in 2016. They couldn’t even bother to send phones out a few days early for anyone. They still don’t know what day when my Note 8 will even ship if you can believe it.

    Now Samsung Canada says that they will do “something” for those who got screwed by the Note 7 but they have no idea what that is. The US promotion is a joke and they said it would be a promotion applied at “time of purchase”. Huh? That means I have to cancel my pre-order just to find out what the Note 7 owner deal will eventually be. So frustrating.

    All this just confirmed with Customer Support.

    This was my last chance given to Samsung.

    I hate the iPhone but I’m tired of Samsung BS. Of course they have sold a zillion Note 8 in the pre-order. There will no very little incentive for Samsung to care about any disgruntled Note 7 users.

    I’m done. I sure did like that Note & though, and my Note 5….and my Note 3….

    • gremlin0007

      Heh same here. I just cancelled my pre-order that I’ve put in on the 23rd.

    • James Rose

      On another note, I just put my hands on a demo Note 8.

      Wow. Super nice.

      Stupid Samsung ????

    • gremlin0007

      lol I totally put a pre-order in with Rogers, had to renewed my contract with them unfortunately and bought out what was left over on my S7 Edge subsidy. Managed to save 275$ off the full price from Samsung. If this incentive ever happens, I hope it’ll apply to Cell providers also. The funny thing is, I was ready to buy this thing full price until they started dicking us around with their promise.

    • James Rose

      I literally just did the exact same with Bell. S7 Edge buyout included.

      I’m so weak….

    • gremlin0007

      No shame in that, we wanted it no matter what. We’ll most likely not talk to Samsung again until the next big phone comes out anyways. The company has a bad business motto but their product is still mint.

    • James Rose

      True that. I read reviews on all the new and upcoming premium smartphones and none of them appeal to me at all.

      Makes is hard to be a badass and tell Samsung to jam it when you’ve been waiting super-nerd-style forever for the Note 8.

      Still I feel shame…but whatever, the new Note looks fantastic.

    • gremlin0007

      They delivered the pre-order i put at Samsung (which I cancelled) yesterday. I had to turn it away, now I wait for signs from Rogers… what a tease!!!

    • James Rose

      No way. I was wondering if that might happen after waiting a day and a half to get a cancellation notification.

      As of yesterday I still haven’t seen my refund money back in my account.

      It must have been hard not to accept that package.

    • gremlin0007

      Lol way harder than it should have been

    • James Rose

      Also curious. Did you get a shipping notification email from them or see the status change to “shipped” on the Samsung site? Or did it just show up out of the blue?

    • gremlin0007

      It’s showed up at around 3pm. Got the shipping confirmation at around 6pm

    • paulokegles

      Same Here, was going to pay full price as well until their false promise, so far, of any sort of incentive, after spending hours dealing with the note 7 recall bs, I really thought there would be something….

  • Leo

    Since Sammie is giving us the cold shoulder on Note 7 incentives I was hoping iPhone 8 would have been a good alternative but alas more of the same so I’m still keeping my fingers crossed that Samsung will wise up at the eleventh hour and give us something. I don’t want a trade in promotion as I reverted to my Note 4 but anything would be appreciated at this point as I’ve grown accustomed to the stylus and no one else has it.

  • M4ENY

    It has been 3 weeks since the note 8 announcement and we have yet to get any updates on note 8 incentive for note 7 owners.

    IPhone 8/X got announced yesterday and still nothing to entice note 8 preorders from Canadians.

    The only way Samsung Canada can get out of this mess would be to offer a better incentive than the “preorder bonus + note 7 owner incentive” down in the states.

    As for myself I will be getting either the iPhone 8 plus or the iPhone X… Pity I could have just as easily got myself a note 8 had they not pulled this stunt off.

    • Richie_Peterson

      Sorry to hear that you are going to the crApple ecosystem. Personally I wouldnt do it. I would just go to another Android device.

    • M4ENY

      I have owned 20+ android phones in the past 3 years and prior to that was iphone. I know what I am getting myself into … lol. FYI I am not a phone freak upgrading every couple of months I used to work within mobile side of things.

    • Richie_Peterson

      Hey, I’m not one to judge. I love me some good tech, including amazing phones. I have 4 tablets, 2 google homes, Smartthings, Phillips Hue and 2 sonos speakers. Xbox one and a killer PC. I also have the Pixel XL (Had 2 Note 7s) and a Sammy Gal S6 Edge and a Sammy Gear S3 Frontier. If phones are your thing then by all means, go for it.

    • M4ENY

      do you want a list of what I own as well besides phones ? lol I am tech enthusiast just like yourself. However outright dismissing iphones just cause its not android is well.. a little childish.

    • Yogesh Gahlot

      so i ordered the note 8 *shrugs*. i got it for $500 for a share everything plan with an additional 195 for trade in plus a plan of 5 gigz @65 a month. i missed on the promotion though.

    • James Rose

      Why did you miss on the promotion? It still runs until tomorrow.

    • gremlin0007

      They just pushed the window back to the 17th of Sept… hmm wonder what that means. Sauce: Samsung Canada website

    • James Rose

      Weird….

    • jamesbond00769

      It is written in detailed conditions under the tab “your offers”. it is indeed now Sept 17th

    • James Rose

      Right you are are. Way to get the word out Samsung. ????

      It’s mentioned nowhere else. You have to login to see it.

    • Yogesh Gahlot

      i think rogers said till 12th. lmao just saw it later.

    • Richie_Peterson

      Ordered mine from Telus on Sept. 2nd. Still waiting for the order status to update from “order Approved” to “to processed”. I am getting the nasty feeling that these devices are going to have a LONG delay.

    • Yogesh Gahlot

      yeah i think so man. what i heard from my friend working with samsung in korea is that samsung is shipping more note 8s to the countries where it has a strong market, canada isnt definitely one.

    • Richie_Peterson

      I’m going to be pissed if I dont get mine from Telus today. I ordered the blue one. Have read on various forums that the black ones have been shipped and some have arrived already. Not one confirmation on the blue ones though.

      EDIT: Scratch that. Just after I hit send on this I got my confirmation for delivery and tracking number. Apparently it has been in the system since yesterday and is literally a few blocks from me right now.

    • Yogesh Gahlot

      wow! congratulations bro!!! mine is still in unknown territory lmao

  • paulokegles

    Didn’t I called that Samsung Canada would wait until the promo ended before announcing any sort of incentive for previous not 7 owners…. today is the last day 😉

    • Yogesh Gahlot

      what do you mean by that? do you hear any promotion?

    • paulokegles

      Check samsung Canada Facebook page…

    • M4ENY

      I just checked and there is nothing on there … why you do me like that I was thinking they finally announced juicy details lol

    • Yogesh Gahlot

      lol me too. i was like wtf

    • M4ENY

      tomorrow is the last day but yes it seems like they are going to wait out for the preorder bonuses to expire first … what a shame.

      I am pretty much decided on the iphone X now … lol just gotta be patient until early november

    • Richie_Peterson

      Pssssssssssst Hey M4ENY, did you know that to get quick charging for the iPhone X you have to buy a separate adaptor and cable which will run you an extra $100?

  • Nainesh Modi

    Looks like pre order promotion got extended until 17th.. no news for Note 7 owners yet..

    • Yogesh Gahlot

      just order one bro! we’ll see later if we get the incentive or not. the joy of holding the device on release day is totally different.

    • gremlin0007

      or the pain of not having it on release day even though you’ve ordered it :,(

    • Yogesh Gahlot

      lol true. i dont know when i am gonna get mine lmao

    • reza0

      I had ordered it from them (website) and they shipped it yesterday so I would have got it on launch day… except for a sorting error at Purolator haha. Now the estimated day is Monday…

    • Yogesh Gahlot

      man i feel for you. idk when i am gonna get mine

    • Dimitri

      Not worth it anymore. This is a huge slap to the face of us customers. I like Samsung but this is getting ridiculous and the S8+ will most likely be my last Samsung device. Why? Look how they have dealt with the Note 7 fiasco and now this.

    • Andrew

      I agree, Samsung Canada has been a huge let down with empty promises. I was provided mis-information multiple times last year regarding the Note 7 recall by Samsung. This year is no different with the incentive they have promised.

      I encourage everyone to pre-order the Note 8 regardless of incentive or not but take advantage of their 15 day buyers remorse return policy. The only way to get their attention will be to flood them with a bunch of order cancellations and returns.

    • Jay Mac

      That’s exactly what I’m doing.

    • Jim Nielsen

      I notice the Samsung site says only until the 14th. I want to buy outright – any ideas about pre-order for buying outright?

    • jamesbond00769

      Pre-order or ordering will be the same. I bought mine today and filled the form. The request was accepted.Just make sure you sign up and complete the offer form before end of tehd ay tomorrow

    • Yogesh Gahlot

      what do you mean? i can buy mine today and get the promotion still?

    • M4ENY

      as long as you register by end of sunday (Sept 17th) you are good to go it seems like. I have note 8 sitting on my desk right now just waiting for the note 7 owner incentive.

    • Yogesh Gahlot

      okay. i’ll wait out till i get my shipment. dude i kept waiting for your response and now i am stuck at work lol. thanks though

    • Nainesh Modi

      Today is 17th, We are most likely to get Note 7 incentive on 18th once pre order registration ends.. if not before tomorrow midnight, I’m done waiting and I guess we all should.

  • Moiz Adamji

    Samsung Canada has deleted all my comments related the note 7 offer on their fb homepage. their fb chat no longer responds to me and they have been remving the very soon message off all their social media. what is an excellent phone is overvshadowed by the negative customer service experience.

    • Jay Mac

      Unbelievable! I have notice they’ve taken down a lot of comments pertaining to the note 8 rebate for note 7 customers on fb.

      I received a reply email yesterday from Samsung Canada on this very topic and this is what they had to say…

      “We are really thankful for your support during the Note 7 exchange program. We definitely understand your enthusiasm to use our flagship device and avail the offer being a former Note 7 user. However, the policies and guidelines differ from one country to another” ????

    • Eugene

      I bet you can come up with million other ways how to spend 1.5k dollars.

    • Richie_Peterson

      I gave up on Samsung offering us anything. I just bought the damn thing and I am selling my Note 7 Replacement phone (pixel XL), plus some other devices I dont use/need anymore.

      Incidentally, its a damn nice phone. The battery is the thing I was worried about most, but it seems pretty good so far. I mean the first couple days I ran it dry fairly quickly. Understandable… setting up the phone, apps, checking out features. etc etc. So far at work today, I am at 60% of moderate use. So its looking like a winner so far.

    • NightHawk29

      I took a couple screenshots before the phone was released (expecting these jack asses to delete those comments) from their facebook page showing them making those comments. Tjhat and I have 4 transcripts saved from online chat with support stating their will be an offer and to wait for the announcement before preordering. Wonder if this can lead to a false advertising suit/class-action against Samsung Canada? Won’t hold my breath but one can dream… right? LOL

    • Richie_Peterson

      lol ya wont happen. Just cause a company SAYS they are going to do something doesnt always come to reality. False advertising is more like… Hey buy this and if you do it has THIS feature (But it really doesn’t).

    • M4ENY

      So is it confirmed that Samsung isn’t going to do the Note 7 owner incentive for Note 8 in Canada? I guess I need to prepare for returning the phone then.

    • Specter1075

      Yep. They have handled this terribly.

  • Specter1075

    On top of the failure to offer Canadians an incentive for having bought the Note 7, Samsung is also unwilling to provide wireless chargers to people who pre-ordered the device, but did not register before the 17th. Rogers has still not fulfilled my order, so I cannot get the pre-order gift, despite my ordering it on the 14th. Samsung support has been abysmal. Do yourselves a favor and don’t buy. I’ll be getting something else.

    • Jay Mac

      ????. Yikes, this getting worse and worse.
      Can you explain a little more what you mean about Samsung is “not providing wireless chargers to people who preordered”?
      I was under the impression that when you pre order before sept 17th you just register your preorder under promotions on their site, which I thought I successfully did.
      To complete the promotion for the 2 free gifts, I’m to sign into Samsung and complete the final part of the pre order registration.
      Did something change? Are they out of wireless chargers?

    • Yogesh Gahlot

      yeah. rogers hasnt fulfilled my order either. but i received an email from samsung yesterday saying that my form has been accepted for the promotion, just have to sign in on my note 8 (when i get it).

    • Richie_Peterson

      Hey Yogesh,
      I have done all mine and have my phone. Love it btw, cept for a few small software things. (Tap here to go full screen) is ridiculous when you set the options to specified apps to go full screen. And that damn volume warning samsung puts in there.
      Anyways, my freebies are still pending approval on the Samsung site.

    • Jay Mac

      Im still pending too. I didn’t complete registration until the 17th.

    • gremlin0007

      You’re better off going to pick one up at the store and cancel your online order. Keep that email that said you have put in a pre-order in case Samsung asks for proof for the gift. There’s no way for them to link that with the proof of purchase unless they contact Rogers directly and they don’t have time for that! Just make sure that you have negotiated to have the activation fee waived on your pre-order ONLINE before cancelling it because they won’t waive it in store (it will apply over). That’s what I did. My queue was moving at 2 person/day! Seemed like it would have taken 2 months for me to get the phone while everyone had it around me!!!

    • Yogesh Gahlot

      yeah. did just that!

    • Richie_Peterson

      I think you are fine.

    • Specter1075

      I don’t have my phone yet, so I didn’t register anything, and they are saying that I am not entitled to the charger since I didn’t fill out the form by the 17th. It doesn’t matter that I preordered and gave them my money. Im really not sure how I would have done thing differently, but Samsung is unwilling to budge. The whole thing seems ridiculous to me.

    • Richie_Peterson

      Specter, who is your carrier? Or better yet, who did you purchase the phone from?

    • Specter1075

      I’m with Rogers. It sounds like the process was poorly explained. What I dont understand is why Samsung insists on stonewalling when I already gave them my money and did so before the 17th. The form should be incidental.

    • Richie_Peterson

      They damn pre-order gifts are going to take 6-8 weeks before they arrive AFTER the 2 week period of all the BS of processing. Anyone having purchased during the designated time period SHOULD be eligible for this. Although you should of got an email stating what the next step was in the preorder gift process.

    • Jay Mac

      I think I understand what went wrong in your situation. Sounds like Rogers didn’t explain the next step to you. After you preorder the Note 8 you were to go to Samsung’s website, sign in or create new account then Start the registration promo process by September 17th. All that is required for this step was your name and date that you pre-ordered your note 8
      Then, when you pickup and pay for your note 8, you sign back on to Samsung site and go into “your offers” and complete the process with Imei Number etc.

      This process is completely different then last year.
      I think Rogers should have explained that better to you that even without note 8 in-hand that you still had to register yourself on Samsung’s site prior to sept 17th to take advantage of the 2 pre-order gifts.

      Very confusing process.
      This seems like to much work plus having to check Samsung’s site everyday for Note rebate for previous Note 7 customers.

      Such a headache, and I haven’t even picked up my Note 8 yet ????. I’m beginning to think something doesn’t feel right.

    • Specter1075

      It almost seems like they made it very misleading to limit the number of people claiming the gift. I don’t care too much about the charger, but it’s become a point of principal for me. After the mess of the Note 7, I can’t believe they are willing to spit in the face of a customer over a technicality.

    • Jay Mac

      Treating us like second class citizens! ????

    • gremlin0007

      All you’ll have to do is boot up your new phone before the deadline (end of sept or end of oct, I don’t remember) and sign into your Samsung Account. You’ll immediately get an email saying that Samsung is processing your offer. Conditionally to you having registered for the pre-order gift before the 17th on their website.

    • gremlin0007

      They took your money? My pre-order with Rogers is still in queue so they haven’t charged me yet.

    • Dimitri

      Yeah Rogers doesn’t have to explain the second step to you BUT they did. On their main page under Full Details of the Note 8 pre orders, here in MS and on the forums it was was posted that u need to go fill a form out before the 17th to get the pre order gifts. I guess u didn’t see any of the tech sites, gull details or anything.

      In case anyone else did the first form and haven’t gotten the device YET, Read below.

      You can still get the pre order gifts. All you need to do is go to the store, pick a Note up and log into your Samsung account. Your finished and in 6-8 weeks u will get it.

      Samsung doesn’t keep a record of the IMEI / SN numbed that are pre orders. Carriers don’t have the time for that.

      I explained the same thing on the Rogers forums.

  • James Rose

    So still no word on any deal for Canadian Note 7 owners?

    It’d be nice to get an update on this…this was a joke before, now it’s absurd.

    Hard to believe still nothing from Samsung Canada.

    • southerndinner

      Nothing for me. I’m returning my Note 8 because of this debacle.

    • Richie_Peterson

      Check their facebook page. I havent in 3 or 4 days, but someone mentioned they were removing their statements saying their would be an incentive.

    • James Rose

      I looked. Nothing new there.

      I wish I had the stones to return the phone. ????

    • Richie_Peterson

      Ya, unless you hate the device, DO NOT RETURN. I personally love the Note 8. I was hooked when I bought the Note 7, so much so that I bought a tablet with the S-Pen after I returned it. Surprisingly enough I use the S-Pen Tablet at work A LOT more than I thought I would.

    • James Rose

      I loved the Note 7 and have waited for this phone for what seems like forever….they’ll have to announce another recall to get it out of my hands.

    • Richie_Peterson

      lol no recall is taking my note 8 from me. Going to keep it like I did with the 2nd Note 7 recall. lol

  • Mark Y

    PEOPLE OF CANADA NOTE 7 USERS, SOMEONE SHOULD MAKE A VIDEO AND POST IT ON YOUTUBE ABOUT SAMSUNG CANADA NOT STANDING BEHIND THEIR WORDS!!!
    I WILL NOT BUY ANY SAMSUNG PRODUCT UNTIL CANADIAN NOTE 7 USERS RECEIVE SAME INCENTIVE AS US COSTUMERS!!!

  • Sal B

    Why don’t you just give up. You think Samsung Canada feels any form of remorse for a mere 0.005% of their potential/ex customers somewhere on a comments section of an article? Seriously I don’t see any other Canadians anywhere else – create a dedicated forum or something. Oh and as for this article – seriously Mr Author? Take it down already – you still haven’t gotten the message?

    • Richie_Peterson

      Sal B, People are here to share information. Most of us know nothing is coming and some have given up, but still visit for the conversation and the venting/ frustration. No one is forcing you to read a month old article and its comments, so the question is, why are you here? Why does this article and its comments concern you in particular? Did it make you feel better to post this comment to the small percentage of former Note 7 owners that read the MobileSyrup and support this website? Clearly you put your big boy pants on today.

    • Sal B

      Hi Richie. I came here to vent like you said. Do I need to ask permission now to vent. Whether I read the article or not is not the point –
      It will never get Samsung Canada’s attention, which many users here were in hopes of. Opinions are opinions, relax.

    • Richie_Peterson

      Sal B, your original post has a very condescending tone towards the people that posted on here. Its clearly apparent when your first message is “Why do you just give up?”.
      We all know its not going to get Samsung’s attention. The people here aren’t stupid. Read the posts (which clearly you havent) and you will see, its just a bunch of people sharing information that they have gathered from various sources.

    • Eugene

      I apologize we forgot to ask you what to do. Please, remind us next time, so that we could forget again.

    • Sal B

      I forgive you. Please be mindful next time. Thanks.

  • Rick

    Chat start time September 21, 2017 8:24:05 AM ESTChat end time September 21, 2017 8:39:48 AM ESTDuration (actual chatting time) 00:15:42Operator Adrian

    Chat TranscriptInfo: Thank you for choosing to chat with us. An agent will be with you shortly.
    Info: You are now chatting with Adrian.

    Adrian: Hi, thank you for contacting Samsung Canada support. How may I assist you today?

    Rick: Hi Adrian, I’ve been waiting patiently for the Note 7 offer. I’ve had two agents telling me to wait for an announcement soon. It feels weird that I have to wait with the phone being out for a week now and still no offer

    Adrian: Hello Rick.
    Adrian: As of now, Samsung Canada is still working for the offer for the Note 7 users.

    Adrian: Our team is working for the best possible offer for the Samsung Note 7 user. As you have a faced lots of problems last year with the Note 7 phone.

    Adrian: So Samsung is making sure that you are honored with a best possible offer.
    It will take little more time to make an announcement.

    Rick: Why is the offer taking so long? The US has their offer ready to go with the phones launch

    Adrian: I am positive that they will make an announcement at the earliest possible.

    Rick: So what happens if I buy the phone now? Will I get a mail in rebate or something?

    Adrian: I can understand your point Rick, our team is working on the offer.
    We can’t confirm the terms and conditions of the rebate process.

    Rick: So as the loyal Samsung consumer I have to wait longer then people who didn’t buy a Note 7…?

    Adrian: I regret to inform you this, but need wait little longer than the others to avail/honored with the rebate.

    Rick: How much is little longer? The last update provided said the offer would go live September 1 2017. It’s now 3 weeks later…

    Adrian: I don’t to provide the incorrect time frame

    Rick: The exact date of announcement of the offer for Note 8 will be announced or update on the Samsung website.

    Adrian: Please stay tuned to our website for official date and promotional details.

    Rick: Ok, as long as you can confirm that an offer IS coming?

    Adrian: Yes, the Samsung Canada will honor the Note 7 users with a Promotional offer.

    • Abdullah

      Yeap that sums it up. they told me the same thing too when I chatted with them.

    • Eugene

      Thanks for the information. 🙂

    • Shawn Rissman

      Better then what I got yesterday.
      ..
      ..
      Kate: Shawn, as of now there is no information on Note 7 users.
      Kate: Related to discount offers.
      ..
      ..

  • Feesher Mann

    Thanks for making my decision easy Samsung Canada! Yesterday, I returned my two Note 8 phones. I waited as long as possible for the offer that will probably never come. Hey $3000.00 saved…sticking with my Iphone 7 Plus 128gb. 🙂

  • Dimitri

    This is a shame. Mobilesyrup and it’s staff should be asking Samsung Canada’s head office what’s going on. It seems like Samsung Canada doesn’t care about this and us in Canada and keep pushing it. Sadly this pushed me away from getting another Samsung phone. As much as i love the S8+, Samsung has made this decision for me.

    Don’t sit there and lie to you customers and make false promises. It’s been 2 weeks since launch and nothing. Shame on you Samsung Canada. Shame.