Freedom Mobile experienced ‘record disconnects’ during $60/10GB promotions

Shaw president Jay Mehr revealed this information during an investor call

Comments

  • Jason

    Again this is what I don’t get, they make it sound like they were expecting a small bump in sales not a record breaker. It just goes to my idea that the telecoms are soooo far up their own a$$e$ that offering the best plan pretty much since cell phones were a thing would only mean a small jump in sales.

    • somebody else

      their main priorities are huge profits (for the three cartel).

  • Ian

    Thank you Freedom Mobile for sparking a price war that benefited many Big Three customers. The downside of course is that they lost a record number of their own customers to the Big Three as a result.

    • somebody else

      Of course they did, then again, next time the larger carriers offer a TINY promotion or force customers to sign a term and lose their plans next year (or in two years), they’ll be wishing to the moon and back, that it could be reversed. Nobody wants to pay $70/GB in overages (correct if wrong, used to be $90-120/GB).

  • Eluder

    Yup, I was one of them; ported to Freedom from Rogers, but had trouble activating iMessage and Facetime on Wind. Then the week after the promo kicked in and I ported to Koodo and both services activated immediately. Wouldn’t have switched out if Freedom had their stuff together and their network could actually activate critical iPhone services.

    • somebody else

      Around that time, apple ID’s only worked. It now works with your phone number, except if it doesn’t (due to delays), the old way is best. I used to use an iphone, until I got tired of it.

  • Sam Slone

    I have been with freedom for the last 5 years and pay $25 a month for unlimited talk and 5gb of data which is also basically unlimited since it just slows down after you go over.I pay $115 for four lines,taxes in and don’t understand why in the world would people would be stuck on these contracts from big three.Even,when on away network,which is rare,I get charged 5c minute and don’t even feel it when my bill arrives.Its also outstanding for the kids since you don’t have to worry about them going over their limit and makeing calls to Coustemer service.I have left Telus and have no regrets, whatsoever.

    • John Lofwire

      I go all around Canada and easily do over 3000 min a months.

      lets say 50% would be out of freedom network ( and i am nice as its would probably be more ) that would mean 75$ of overuse.

      So no thanks i pass.

    • JOK3R

      Freedom gives you 2500 away minutes. Bye bye enjoy ROGERS

    • John Lofwire

      3000 min is my smallest month lol i usualy do 5000 to 6000 min easy.

      Also i need lightning fast LTE all around canada and 250 mb of LTE on away network is a joke.

      Sorry nice try 😉

      PS: Rogers is a crappy network as well not using that.

    • JOK3R

      Of course 3000 minutes is min now. Blah blah blah.

    • John Lofwire

      “easily do over 3000 min a month”

      Apparently we have freedom mobile troll now.. after apple and others kind there is always new one.

      Blocked..

    • somebody else

      Blazing fast with 200 ms ping? That is what some have reported. Sure it’s blazing fast, however latency is all the rage. What’s good if the LTE has high-latency in big cities?

    • Mark Abi-Rashed

      And what’s good about LTE on frequencies that by their nature have problems penetrating structure. All Freedom’s LTE frequencies are 1700 MHz and higher. They needed to use the 700 MHz before the 2500.

    • somebody else

      That anyone can agree on. However, sometimes even 700 MHz has it’s penetration issues (as with all frequencies). It all goes down to the microscopic composure of materials, radio frequencies bounce off, or get sliced thinner, when going through such things. I am more curious if they will ever start to allow use of 650, 625, 600 or 550 MHZ unless of course, it’s used heavily by military or police. Wouldn’t that penetrate far better?

    • EmBlaze

      LTE support (for my S7 Edge), which is why I switched to Public Mobile (still good for budget). And (home network) coverage was spotty…

    • somebody else

      Come spring, freedom’s LTE will be on bands 4, 7. 😉

    • somebody else

      No regrets at all leaving my carrier. Real competition is what we need.

  • SomeoneLikeMe

    I hate this network. Yeah the big gig “event” is cheap but this is the worst network I have ever been with…EVER

    • somebody else

      Compared to paying $70/GB on the larger carriers? What’s better? There’s always factors.

  • Sam Morton

    They say “record disconnects” but don’t provide a number as to how many. Why did I even bother reading this? Bad journalism, right here.

    • Sarah Rose

      It says 34000 for that quarter

    • Sam Morton

      No that’s what they gained in that quarter; it is not the amount lost ie. the record mentioned.

    • Sarah Rose

      Gotcha. Sorry for the misunderstanding

    • somebody else

      Their press release didn’t say much either. :/

  • elShimmer

    Yeah, this is BS. I just joined with them in December. They were down intermittently probably while adopting a boat load of new customers because they were the first company to off the only legitimate Canadian cell phone plan on the market. Its the only reason the rest of the Big Cell Com’s came out with a similar deal.

    Most cell phone companies wants to preach watching movies on your phone but no company wants to give you the amount of data required to do so on the daily. I can’t even download podcast without going over.

    In short Freedom Mobile caters to every Canadian’s mobile needs. And not just the chosen few who can afford to pay out $150 for similar plans. Give them a shot. Yeah the tower might go down periodically, but what they offer as far as mobile plans go is way more valuable. Freedom

  • Patrickr

    There is a reason record numbers left Freedom as soon as comparable plans were offered by the other providers. By far the worst network I’ve ever had the misfortune of signing with (I cannot even stress how poor their network is and I am right downtown Vancouver). Frequently I can’t make a call out for some reason (keeps failing as soon as you please send on the call). About 25% of my incoming calls go directly to voicemail without ringing (I simply receive a text that I have received a call but my phone did not ring). It will randomly switch from Home and Away network for no apparent reason or movement (this will impact your charges and usage). If you call technical support they will blame your brand new iphone or the sim card when it is clearly a network issue (read the forums – their have been massive numbers of complaints about these issues dating back to when Freedom was Wind) . Customer service does answer quicker than other providers but you will find their staff and technicians incredibly uninformed and unhelpful. Please research very carefully before signing on with these guys. I absolutely regret switching from Rogers.

    • somebody else

      () The return policy… 15 days to decide if it was right, or not, for your needs.

  • MoYeung

    “record disconnects”?

    What a funny way to say cancellation… (or customer turnover)

    • somebody else

      If it was disconnects from freedom mobile, it would suck. If it’s port-ins to freedom mobile… It would be big time good. I read the press release.

    • Mark Abi-Rashed

      You might have read it but once again you clearly didn’t understand what you were reading. I’m sincerely and honestly begging you to go take adult reading comprehension classes. It makes me sad to see how little you comprehend what you’re reading. It’s a vital skill you’re seriously lacking. It WILL hurt you in life.

    • somebody else

      Oh I understand everything I said and what was read. I was taking a “between the lines” viewpoint. This happens to telecoms big and small, all over the world. It’s not just freedom mobile in Canada. Factor in the US carriers, verizon, t-mobile and AT&T. They all have record dis/connects each year when they really want to compete. 😉

    • Mark Abi-Rashed

      NOPE, YOU DID NOT UNDERSTAND IT.
      You read it then thought to yourself………………..yeah that could possibly mean port-ins to Freedom.
      That sir is NOT someone who has good reading comprehension skills. Sorry to break it to you.

  • muntaha

    After reading Patrickr feedback, I confirm that every word he is saying is true about freedom mobile. Worst service a network could have. Also their low price have a reason. They don’t offer you any incentive or loyalty during your 2 year plan unlike other service providers. This could sound fair if they had provided a better network. But it’s just another company preying on customers for their own profits. I have been using freedom for 4 years. This time I decided not to use their stupid service when a salesperson assured me that their new LTE service is better and much faster network. So I ended up paying $85 for their sub standard service. I would recommend not to get yourself stuck with them for two years. Your network will never work when you need it most.
    Thanks

    • MoYeung

      You in Vancouver too?
      But you have stayed for 4 years… Why you didn’t leave in a heartbeat?

    • JOK3R

      Been with them since moblicity days. Signal and speeds have vastly improved for me in surrey where I live. I have the older $50 8gb usa roaming and away network included. Cant beat the price specially with my FF discount paying and multiple line discount I pay $30 before taxes

    • Toppa Yposition

      You mean since wind. Shaw bought wind. Mobilicity was someone else.

    • somebody else

      It doesn’t matter. Shaw’s keeping them afloat. Without them, a hostile-takeover by one of the bigger cartel would’ve screwed EVERYBODY over.

    • somebody else

      Same plan too, finally got the same discount (the code that is). Down to $35/month… forever.

  • lusky3

    I wonder how many fake accounts created by the big 3 are bashing Freedom here…

    Fact is, we need Freedom. There is 0 competition otherwise.

    All the complaining isn’t helping anyone except Rogers, Bell, Telus and their shareholders.

    So their network isn’t as good in 5 years as the Rogers network who have been around 20? Shocking!

    But the less customers, the less money, the less income they have to expand and make their network better. So encouraging people to jump ship is just going to raise prices in the long run.

    I for one fully support Shaw and their efforts to create actual competition.

    • Patrickr

      I can appreciate the competition argument as it did lower the packages briefly. But I feel the need to warn others so they know what they are getting into (because it is that bad). I’m not suggesting anyone jump ship, I am absolutely warning people the network is a nightmare so they have some idea of what service they would be receiving (then they can determine if the lower price is worth it). I’m also strongly suggesting they do their research. Go to the forums to see the complaints and the response. The network and service is absolutely brutal. Go to the BBB website to read the complaints.

    • somebody else

      No, tell them to factor in the return policy. It’s their decision, 15 days is beyond more than enough to make an informed decision.

    • Patrickr

      What good is the 15 day return policy if you have already left your previous provider and plan to sign on the Freedom and given up a decent plan? I’m saying this from experience. I left Roger’s and had a plan with minimal data but the price was ok and served my needs. I foolishly went to Freedom to obtain the iphone 8 and the plan offered more data and was only slightly more expensive than my Rogers plan. I was dumb enough to make the switch without doing my research beforehand. You indicate you are tired of seeing them attacked relentlessly… they are being attacked relentlessly because people are discovering how completely deficient their service is. The network and support are so insanely brutal I feel obligated to post this so that maybe others can avoid this. I have literally hung up phone after trying to resolve an issue with technical support and been absolutely floored at the answers I received. The outages and dropped calls are not from cyber attacks. There are problems in the network and infrastructure and Freedom/Wind have known about it for a long time yet the issues persist. Yes the prices the big 3 charge are ridiculous but at least their networks work (I can only speak from my experience with Rogers and Telus). Try to defend Freedom all you want…they absolutely suck in my opinion and people should avoid them at all costs until they resolve their significant issues.

    • somebody else

      So by your personal definition, all customers who didn’t experience what you had, should abandon the company and switch to either rogers, bell or telus? No, I’m afraid it’s not going to work that way.

    • Patrickr

      Did I say that anywhere in my comments? I know that reading and comprehension are challenging skills but hang in there…you will get it. I realize you are the president of the Freedom Mobile Fan Club but I am saying Freedom sucks and people should do their research before joining.

    • somebody else

      Yes, they should do their research before joining *any* carrier. Makes the most sense aye?

    • somebody else

      I support them too. It tires me seeing them attack relentlessly. Then there’s the small-scale cyberattacks (my house, perfect signal and all, voice and texts were fine, data was a crawl, severe packet loss, two weeks of it). Those same cyberattacks are hitting the user areas too. I couldn’t even check my long-distance usage because the darned server was down.

  • Josh

    We are on Bell for two more months and I can’t wait to leave. Calls straight to voicemail, texts come in dated months old, we called asking to change our plan and the sales Rep down right lied to us about our data we have, we pay 200/month for 2 gigs of data and unlimited text/call. As soon as they matched the deal we tried to switch to the new plan but they ‘best’ they could do was lower 7 bucks a month… Do not sell your soul and avoid bell.

    • Roger

      If it was that bad and you only had two more months to go, why didn’t you just buy out the contract and sign up for the promo plan at the time?

    • Josh

      Financially, I am an unemployed electrician, we dont have the money up front to cover that cost and We live in rural Alberta hours from any cell phone store as well.

  • somebody else

    Sticking with freedom mobile. Why would ANYONE want them gone? If that happened… There would be ABSOLUTELY NO REAL COMPETITION! Geddit?

  • Brandon Arneson

    I have been with Freedom mobile for a while and i am on their Everywhere50 plan, im in Edmonton Alberta and i have home coverage in 7 surrounding cities outside of Edmonton and then the free roaming off my Everywhere50 plan covers me everywhere else, coverage has improved a lot im getting signal inside buildings i never used to get any service. My rating of freedom mobile is 10/10
    if you ever join them get an Everywhere plan and dont ever look back, the data is unlimited when roaming after u pass the full speed away data allotment just like on the home network. I think freedom has true potential if they are able to expand their own network across canada eventually but they should start with covering entire provinces first so more people can switch over to them.

  • LJ

    Freedom is the only reason we saw $60/10gb plans throughout most of country especially ON. What bothers is if Freedom can offer these affordable plans with unlimited data (10gb full speed) then why can’t Robellus? Cause they are blood sucking evil corps.we need freedom it’s canada’s T-Mobile people. Thank em as such. Be greatful

  • Réal Fortin

    I was with freedom for a couple of months and I’ve switched over to Fido during this last promotion. The reception level just wasn’t there yet. I live close to the Quebec border and it would switch back-and-forth from home and away all the time causing issues. When things get fixed, I will go back to them.