Hangouts MMS support broken for many users, Google silent on the issue


  • d a

    Google has really been shameful lately. They don’t listen to their customer concerns and it seems every bloody google made app is more flawed than working.

    • Dennis Rice


  • manpreet singh

    Works for me on n5

    • Brad Fortin

      “I’m having a heart attack!” “My heart’s working fine.”

      Thanks for the input.

    • Francois Roy

      Then you are not on Fido! Right?

  • HiKsFiles

    Is there a list of carriers (especially Canadian ones as this is a Canadian site) of carriers that are working/not working?

    • S2556

      Not carrier isolated as works as it should on my n5 on Telus. Could be hardware. Not sure if the n5 hangouts app is still a future build compared to the play store but that could play a factor as well

    • JTon

      I’m pretty sure it is carrier isolated, as the article states, because they hard code APN information directly to the apk. Fido customers are feeling the pain, there mgiht be more

    • S2556

      That’s what I get for skimming at work thanks for pointing that out.

  • Arun Ganesamoorthy

    Is it just mine or is everyone’s Nexus 5 starting to lag a bit

    • S2556

      Mine is fluid as can be still. Very happy with my purchase

    • JTon

      Shhh, don’t say anything negative about a Nexus device or you shall be downvoted to hell

    • Arun Ganesamoorthy

      Lol some people start crying when their beloved Nexus device is talked down upon and is he truth

  • alphs22

    Not working for me on Fido with an S3. Switched back to Textra.

    Hard to believe a company as large as Google can’t get unified messaging right in 2013. Hangouts is a mess.

    • Striker67

      With recent changes to many google apps lately it just isn’t Hangouts. Google + is a mess, they have screwed with youtube comments and now you cannot comment on either youtube or the play store unless you sign in with a google account. Google is continuing to trip over itself and force things on its users that not everyone wants. Google is a mess from top to bottom. I love my android phone, but not liking google so much these days.

    • FlamesFan89

      I, for one, like that the comments section of YouTube requires a Google+ account. I don’t get what the complaint is. If you really want to be anonymous, you can be, just sign up with a fake name. So it has to look like a real name, like “John Smith” instead of “kooldude26”. oh noes, the trolls of the interwebs will think my name is “John” instead of realizing I’m a kool dude! Gadzooks!

      Whether they are successful or not is up for debate, and remains to be seen, but at least they are ATTEMPTING to reduce the amount of hate filled garbage that shows up in the comments. Why is that a bad thing?

    • Striker67

      I know what you are saying. I really do. I don’t doubt for a second there are trolls that do indeed have nothing better to do with their time. however, those are the ones who are going to take the time to create the false profiles and keep on trolling. To me it just isn’t worth the effort and has prove to be an annoyance.

    • FlamesFan89

      I concede that you are correct about the trolls, they likely ARE the ones who will take the time to make a fake account. That’s a good point.

      But I disagree on the effort and annoyance point. I think the comment section is far cleaner now, and easier to read. And on top of that, I think it makes much more sense for Google to have users only need a single sign on for all their services, of which YouTube is one. I can see how it is annoying to have had a separate YouTube account in the past, and now you need a new Google+ account (if you didn’t already have one), but once you are set up with a Google account, you need only one sign in to use ALL Google services. Chrome, gmail, YouTube, your Android phone, etc… It is fantastic to just have to sign in once and you are done, and have access to all those services.

      Now, if a person doesn’t want to use Google services, or has a fear of connecting all these accounts due to privacy concerns or whatever their worry might be, so be it, but my opinion is that 1) it is completely within Google’s rights to require users sign in however they choose to their services which they provide free of charge, 2) it is far simpler sign in once and use all those services than to have separate accounts for each one, and 3) it makes complete sense for a company like Google to attempt cross-promotion of their products by requiring things like a Google+ account to comment on YouTube, it’s just good business sense.

      P.S. thanks for the respectful reply, they are rare in this day and age, and I apologize for the pissy tone of my previous reply. 😉

    • Stuntman06

      I tried to send a picture via hangouts the other day and Hangouts crashed. I’m on Bell using a Galaxy S3.

    • BB BB

      It doesn’t work either on the S4. I am pretty sure it wasn’t tested thoroughly on the devices other than Nexus.

  • Francois Roy

    Ahah! New Fido customer; was wondering why it didn’t work. Damn you, Google!

    • Maxwell M

      Fido customer here too. I tried to give hangouts a chance, but then after I found MMS failing I tried a bunch of 3rd party clients. I found Textra works beautifully. In addition, it has a nice clean interface and is fast to boot; oh, and MMS works like a charm once you put in the manual APN settings.

  • Abdi Mohamed

    Google need better damage control people if the responds is silence to its customers.

    • Columbo

      I’m sure they’re working on it in the background… Most companies won’t publicly admit to a problem until they’re also ready to roll out the fix.

  • Cin

    Not working for me on Rogers s3

  • Eluder

    Is this when sending or receiving because I have no issue receiving MMS on my Nexus 5. I never have a reason to send MMS though, so haven’t tried it out.

  • dhfhfb

    Works fine for me but there is a problem sending HDR+ pics as an mms in hangouts on the n5. The pic comes out distorted for the receiver.

  • sicsicpuppy

    Would prefer an option to opt out of the Hangout sms feature .It’s a mess anyways .

    • MatroXX

      There is…install another SMS program like 8SMS and choose the default app in settings under ‘more…’

  • Mike

    who in the world still uses MMS anyway?

    • Deli

      my thoughts exactly

    • Mark Loney

      People actually still use this…..
      Not everyone has BBM or Whats app or whatever…just sayin…

  • Jamie

    Hangouts was working fine on my s3 a few weeks ago. But after a the Jelly Bean update, it is completely horrible. Force closes at least 10 times a day. Reminds me of Samsung way back when they had their first android devices.

  • FlamesFan89

    Working without issue for my wife and I. She’s on Koodo (Galaxy SIIx) and I’m on Bell (Galaxy S4).

  • Mike Kennedy

    Hopefully the rumored upcoming 4.4.1 release will fix this. Finding 4.4 a bit buggy. Lots of force closes and the auto-brightness and camera auto-focus are very laggy, and I am on a brand new N5.

    • Henry

      I can only hope that 4.4.1 fixes my “emergency call only” problem. I bought 3 N5’s and so far Google support has zero help for me. I wish they would tell me a fix is in the works.

  • Raj Singh

    Rogers’ MMS via Hangouts is working without issue for me on Xperia Z Ultra LTE (C6833).

  • Jerry S

    I uninstalled mine yesterday, it wouldn’t download MMS and I had to retry and send pictures 3 or 4 times with most of them failing.

  • BB BB

    Had to turn off hangouts for SMS and MMS use. It lags bad. Unless sharing a photo directly from my photos on the S4 it is impossible to attach a photo to a message

  • Francois Roy

    That fix isnt working at all; the modded Hangouts refuses to install

  • sohil naik

    Works okay for me, running on the virgin mobiles network!

  • Seth_Hayes

    Erm…any news on this? Would like to reinstall update, but don’t want to lose MMS capabilities again. I’m not on a Canadian-specific carrier, but I just assume MetroPCS is on equal grounds when it comes to compatibility concerns.

  • Lawrence Robinson

    I just switched back to the old app because hangouts was having this exact problem.