In case you haven’t heard, the Google Stadia plug is being pulled on January 18th, 2023.
As part of its official announcement, Google reassured those who invested in the cloud gaming ecosystem that refunds will be given. As we steadily approach the month of January, we’ve compiled all the info you need to request a refund from the company.
It’s no easy pill to swallow knowing a platform you’ve invested money and time into is getting the axe. Google is thankfully issuing refunds for Stadia hardware purchases, software and DLC. However, there are eligibility guidelines to follow.
Google has confirmed that purchases on all hardware and software products are eligible for refunds. However, the major caveat is that the company is only issuing refunds for purchases made via the Google Play Store and Stadia store. Therefore, the following products are eligible for refunds:
- Google Stadia controller (est. $89 CAD)
- Founders Edition (est. $169 CAD)
- Premiere Edition (est. $169 CAD)
- Games and DLC purchases (Prices vary)
Understandably, Google is not refunding Stadia Pro subscriptions. In Canada, premium-level subscription cost $11.99 per month. However, if you’re a current subscriber, Google is not charging for access to the service between now and January 18th, 2023.
It’s also worth noting that returns of Stadia hardware aren’t required for a refund. That means Stadia players can keep their controllers and Chromecast Ultra. Players are hoping that support for the controller may expand following the termination of Stadia. With that in mind, all purchases can be tracked via the ‘Order History’ tab on the Google website. Likewise, with software purchases, there is a tab on the Stadia website that breaks it all down.
The Stadia store is currently closing. Players can no longer purchase new games to play. Google also confirms it is cancelling preorders for upcoming Stadia games. Stadia players will not be charged for the full price of the game. Once again, any dollar amount that has gone towards preorders will be refunded.
With all this said, Google hasn’t outlined the refund process in full. We’re still very early on in the process of Google shuttering Stadia, which was not long for this world. However, it appears the tech giant aims to fulfill refunds prior to January 18th, 2023.
Although Google is issuing refunds, some third-party partners are looking at other means to transfer game purchases. For instance, Ubisoft is looking at a way to transfer Stadia-purchased games from the publisher over to PC. The publisher confirms this is to be done via Ubisoft Connect. Bungie, IO Interactive, and other studios are also following suit.
MobileSyrup will continue to report on the state of Stadia refunds as more information surfaces in the lead-up to January 18th, 2023.