Update 23/01/2019: The ‘@RogersHelps’ account tweeted out at 9:33am ET on January 23rd that the issue has been resolved.
The ‘@RogersHelps’ Twitter account has tweeted out a notice to its Mississauga customers warning them that their internet and home phone lines might be down.
The account mentions that a traffic accident cut a fibre connection and that the incident has been causing service interruptions throughout the day.
The account has tweeted about the issue twice today. The first time was at 11:30am ET, with a follow up coming four hours later at 3:33pm ET.
Rogers says that technicians are currently working on a fix for the problem, but there’s no word on when the carrier’s internet and phone lines will be back up again.
There aren’t an above average number of complaints on Down Detector, but since Rogers’ customer service account is tweeting about the problem, the issue must be affecting some customers