If you’re a Pixel 4 user and haven’t yet received the November update, you’re not alone.
Interestingly, forum users note that devices purchased through carriers have received the November update, while those purchased directly from Google haven’t.
At the time of writing, none of the Pixel 4 or 4 XL devices at MobileSyrup had received the update.
While it can take some time for these updates to roll out to users, it usually doesn’t take this long, especially with a brand new device.
To make matters worse, a Google spokesperson replied to the original post saying, “You’ll get it when you get it.” Users are understandably frustrated, and Google’s response to the forum post isn’t helping.
At the moment, it isn’t clear what’s holding back the update for the Pixel 4. Some users in the forum claimed they received the update on their Pixel 3 already. A Pixel 3 XL in the MobileSyrup office received the update on November 5th.
Other Google forum members suggested resetting your Pixel 4 could speed up the update process — a ridiculous prospect, really. Regardless of whether it works or not, you shouldn’t have to reset your phone to get a software update.
One Gold Product Expert, a trusted and active member on the forum, said that the update was rolling out and “you should see it in the next few weeks.”