Vancouver-based national carrier Telus reported 193,000 net additions of wireless customers in Q3 2019, amounting to a total of 10.1 million total wireless subscribers across Canada.
In Telus’ earnings report released on November 7th, the carrier breaks the numbers down to 111,000 mobile phone net additions, a decrease of 10,000 over last year and 82,000 mobile connected device net additions, which increased by 32,000 year-over-year.
Telus said the break down of the 10.1 million total wireless subscribers includes 8.7 million mobile phone subscribers and 1.4 million mobile connected device subscribers. Telus said it increased it’s wireless subscriber base 5.5 percent over the last 12 months.
Mobile-connected devices are any device other than a mobile phone with a SIM or IMEI number. These data-centric devices include tablets, smart home gadgets, internet keys, wearables and connected automobile systems. In addition, Telus has a direct billing or support relationship with the user of each device.
The carrier said the decrease in net additions of mobile phone customers was because of “higher mobile phone churn,” and stated its growth in mobile connected device customers is due to “growth in our Internet of Things offerings.”
Mobile phone churn rate was reported at 1.09 percent, which increased by six basis points of the same period a year ago, which Telus said was “due to heightened competitive intensity during the seasonal promotional period.”
Churn rate is the rate at which a customer leaves a carrier to subscribe to one of its competitors.
In Q3 2019, Average Revenue Per User was $61.64 CAD, which declined by 1.1 percent and Average Billing Per User was $75.06, which increased by 0.5 percent.
In the quarter, Telus’ operating revenue totalled to $3.69 billion, which is a decrease of two percent from the $3.77 billion it reported in the same period a year ago.
Its net income for the quarter totalled to $440 million, a decrease of 1.6 percent from the $447 million that was reported in the same period a year ago.
Telus’ CFO and executive vice-president Doug French also indicated that in each of the next two years, the company’s preliminary capital expenditure will approximately be $2.75 billion, which will “reflect the continued expansion of our leading fibre footprint, and positions our converged network for the future capabilities that 5G networks will enable.”