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CRTC says it’s mandatory for all telecom service providers to join CCTS

Frustrated with your service provider? You’re not alone. About a month ago the Commissioner for Complaints for Telecommunications (CCTS) released their annual study and found that 51% of the total telecom complaints (3,747) were regarding wireless. Billing errors (44%) and contract disputes (35%) were at the top of the list.

The CCTS was created in 2007 and is an independent and industry-funded agency that customers can dispute issues such as billing, contracts and service regarding telephone, wireless and Internet providers. Companies with $10 million in annual revenues or more were mandated to join, but those under have always had the option to become members or not. However, the CRTC declared today that effective January 2011 all Canadian telecom service providers must join the CCTS.

It’s probably a good move for us customers… blowing the doors open to include all telecom players at all levels will certainly increase the number of complaints. Hopefully the CCTS has the capacity to beef up their staff and train them in time for January.

Source: Canoe


Orange Koodo Mobile LG Breeze exclusively arrives at Future Shop

Koodo Mobile released the LG Breeze last week – A decent low cost messaging device ($150 outright or $0.00 on the Tab). If you’re not fond of the colour choice (it’s basic chrome and silver), Future Shop has somehow for some reason got their hands on an exclusive colour of the Breeze – a sexy Orange for the same price. This has not made it onto the Future Shop website but store have it in stock.


Kik on RIM’s patent infringement lawsuit: “Unjustified and Disappointing”

RIM has served papers to the once popular BlackBerry messaging service app Kik for patent infringement. Kik Messenger rapidly climbed to over 2.5 million users in a month but was kicked out of the BlackBerry App World and also had their developer privileges, basically shunning them from existence. The reason RIM stated was for “breaching contractual obligations”… but most likely it has to do with the similarities from their messenger to the RIM’s BlackBerry Messenger. Both services show the user when a message has been sent, delivered, read and responding.

So two Canadian companies seem to be going at it. RIM filed a patent infringement lawsuit against Kik. No word yet on what specifically is involved but Kik has responded in a press release stating that “RIM’s Legal Action is Unjustified and Disappointing… Kik intends to vigorously defend the lawsuit brought by RIM. As the matter is before the courts, no further comment will be provided by Kik at this time.

Update: The case goes beyond patent infringement. It seems it has to do with BBM and that Kik CEO Ted Livingston actually worked with RIM on 3 different occasions, directly helping to develop BBM. Under the RIM confidentiality agreement Livingston wasn’t supposed to profit from his experience at RIM, hence the lawsuit. In addition, Kik had plans to create a music platform that’s embedded into their messenger – the same thing RIM is doing with BBM.

And finally, there is the issue of privacy. RIM states in the filing that “Among other things, the Defendant and the Kik Application, unlawfully and without providing necessary notices or obtaining necessary consents, transmitted BlackBerry end users’ personal information, including personal information from their address books, to the Defendant’s servers. The Defendant then stored that information on its servers and used the personal address book information to unlawfully transmit unsolicited messages (SPAM to individuals, without obtaining the necessary consents of the end users.”

Check out the full documents here

Source: David Lam & CNW
Via: IntoMobile


Contest: MobileSyrup 15 days of Giveaways! (Extended!)

2010 has been a stellar year for wireless in Canada. Hands down one of the most competitive and most rewarding for customers. To celebrate we’ve decided to throw together a massive 15-day contest called “15 days of giveaways”. The combined value is over $5,000 with a plethora of devices, monthly plans, accessories and gift cards!

You can check out the above calendar for what prizes we’ll be giving away – one giveaway per day! All you have to do enter is one of the following: follow us on Twitter or become a member of our Forum (and join/start a conversation). People who are already following or members are automatically entered. We will announce winners the following day on this post and mail out the daily prize right away. Just in time to get to you for the holidays!

Good luck to all who enter!
Check out the complete list of prizes after the break: (more…)


Chatr’s new tagline: “No worries about dropped calls”

Chatr Wireless got hit with some bad news from the Competition Bureau a few days ago, basically stating their advertising “fewer dropped calls than new wireless carriers” was “misleading” the public. An internal doc that we received stated that “All collateral and brochures that has have printed “fewer dropped calls than new wireless carriers” is to be destroyed immediately”… and it seems to be taking shape now. You’ll see the ad on the left with the old tagline now replaced with a slightly modified version.

Old: “Give the gift of worry-free unlimited talk and text. Fewer dropped calls than the new wireless carriers”

New: “Give the gift of unlimited talk and text. No worries about dropped calls”

Good spin.


Public Mobile coverage now includes Brampton

New entrant Public Mobile has expanded their coverage zone to include Brampton. They currently have 3 stand alone stores that are open with more coming soon. As for the coverage area, Public has outlines the following areas:

- Extends northwest from Mississauga and Highway 407, along Chinguacousy Road to Sandalwood Parkway.
- Southeast from King Street and Airport Road to the intersection of highway 407 and 427.
- The Northern boundary follows Sandalwood Parkway to Highway 410, then extends north up to King Street and Airport Road.

Source: Public Mobile
Via: MarketWire


Mobilicity launches “Multi-Month payment options”

Crikey. ‘Tis a competitive wireless season! Mobilicity has created a massive discount program for those who pay in advance for their plans. This has been dubbed as “Multi-Month payment options”. It’s actually pretty insane and begs the question how are they making money. However, here are the details. When you pay upfront for either 3, 6, 9 or 12 months of service you get a certain percentage discount. Mobilicity states on their site that “The greater your upfront payment, the greater the discount you receive”… the largest is a massive 33% discount.

Pay upfront for 3 months will save you “approximately” 15%; 6 months is 20%; 9 months is 25%; 12 months is 33%. So lets say you opt to do this on the $45 12-month plan for $359.99 and go for the Nexus One at $549.99. The total cost is somewhere around $909.98 (without taxes). The usual price is $1089.99 so you save 180 bucks.

The question is if you can dump the full amount all at once.
Something to consider. Check it out here at Mobilcity


Mobilicity bundles phones and their $35 plan… calls it “Unlimited to Go”

Mobilicity is coming off a couple banner weeks. They finally launched in Vancouver, Edmonton and Ottawa. Nexus One has been restocked, Sony Ericsson Xperia X10 and the LG Wink were released and the Android Motorola Spice is launching soon. Plus their “Magenta Militia” wreaked havoc on the incumbents front doors.

Today, they have released a bundled package called “Unlimited to Go”. The deal is a good one and it combined a no-contract device with 3 months of service. Each phone comes with the $35 monthly plan (includes Unlimited Local Calling, Text Messaging, Picture Messaging, Province-Wide Long Distance, Voicemail & Caller ID, Mobilicity-to-Mobilicity Calling, Call Waiting, Call Forwarding & 3-Way Calling)

- Sony Ericsson TM506 (Green) is $99.99 (savings of $55)
- Sony Ericsson TM506 (Red) is $99.99 (savings of $55)
- HTC Snap is $129.99 (savings of $75)

Crazy. Good idea to bundle and discount for the holiday season. Hopefully an Android device will make it onto one of these bundles. That would be a first. These bundle phones would actually sell well in 7eleven and HMV locations (Mobilicity recently signed a distribution deal with them).

Check it out here at Mobilicity
(Thanks theSTAR!)


Angry Birds Seasons now available in the Android Market

Say goodbye to your productivity this month. Rovio Mobile has just released Angry Birds Seasons for Android (12MB download in the Android Market). Rovio states that we can “Countdown the 25 days of Christmas with Angry Birds! Frolic in the fun new levels in a snow-filled winter wonderland!”. There are 25 levels and also bundled into this addictive experience is the 45-level Halloween edition (previously only available for IOS devices).

Download it in the Android Market (Android Market Link)
Source: Android Central


Video: Sony Ericsson PlayStation Phone caught in action

December 1st and the first leaked video to surface is the incredibly anticipated Sony Ericsson Z1 “Zeus” or otherwise known as the Playstation Phone. This video was shot what looks to be somewhere on board an airplane by Greek blog by They state that it comes with Android OS 2.3 (Gingerbread) and has a 4-inch display. There is not much to actually see in the video but it looks like the touchscreen is responsive. MIA is a look at the slide-out gamepad controls. Would be really cool to see what the final design of it looks like. Rumours are that an official announcement will come on December 9th at an estimated price point of $500 (USD).

There is still so much more to see of this device. Check it out after the break (more…)