WIND Mobile’s new “24 Month Pay Off Promise” goes live August 8th

Ian Hardy

August 7, 2013 1:21 pm

windmobile-2-year
As part of the CRTC’s new ‘wireless code’ the carriers are mandated to adopt a 2-year wireless contract option. So far we’ve seen Bell, TELUS, Rogers and Fido come to the table with the necessary changes, plus they’ve already adjusted the monthly rate plans and hardware subsidy pricing. We’ve now received WIND Mobile’s slight adjustment to their WINDTab option.

Straight from the internal doc, the new structure is called the “24 Month Pay Off Promise” and will be effective August 8th. It’s basically the same as the 3-year WINDTab, but now “customers that sign-up for a WINDtab will have any remaining WINDtab balance cleared by WIND, at no additional cost, after 24 months have passed.” WIND also notes that this new direction is only good for those who activate after August 8th, any current customers “will continue to receive the original 3 Year Pay Off Promise.”

Finally, WIND takes a jab at the incumbent carriers in the doc and states that “Unlike the competition, WIND’s new 24 Month Pay Off Promise has not resulted in more expensive monthly plans, or arbitrary “TAB Repayment” fees.”

Look for the “24 Month Pay Off Promise” to go live tomorrow.
(Thanks tipsters!)

  • JerryBolton

    WIND is by far the best carrier, not just because you save loads while still getting unlimited everything, but also because you stick it to the oligopoly. I can live without LTE if it means saving $40-50/month compared to the incumbents.

    • Liberal Phone Person

      this man speaks sense

    • CC

      He speaks sense until he said he can live without LTE. Once you’ve tried LTE, there’s no going back. 3G is like dial up back in the 90’s. There’s no way I am using a Smartphone without LTE now.

    • Savbers

      Meh, but LTE isn’t as reliable as 3G. LTE is like going back to the 90’s where you lose the signal going under a bridge, except you also can’t use it to send calls or texts. LTE is just a data and battery drain for short term gain.

    • EsperOni

      I believe you are confusing HSPA+ (High Speed Packet Access) with LTE (Long Term Evolution) as LTE is not “…just a data and battery drain for short term gain” Whatever that even means.

    • Nadefrenzy

      Speak for yourself.

    • JerryBolton

      Isn’t that what we’re all doing?

    • Nadefrenzy

      WIND is the best carrier for YOU. It’s not some general consensus as is portrayed from your propaganda filled comment.

    • JerryBolton

      Of course, hence my use of a personal pronoun (“I”). If you’d like, imagine that I said “WIND is by far the best carrier for the vast majority”. Of course there will be some, such as yourself I’d imagine, for whom LTE is worth having your wallet gouged. But for the rest of us who aren’t made of money, there’s no other serious option in this collusion-fueled big three party.

    • Nadefrenzy

      I don’t work for Robellus nor WIND. I’m just a student giving my feedback based on the experience of myself and my colleagues/friends/relatives. At my school, my friend (who uses WIND) has to literally walk up to the window to receive service on his phone. My bell phone works just fine. Also when I tried out WIND at my house, it cuts off near my backyard, but the rest of the areas work. This is in the GTA. This is what I mean by reliability (of lack there of).

    • Me Ted

      And TELUS has zero coverage at BMO, which kind of sucks seeing as I’m a TFC season ticket holder. I end up having to use my wife’s phone. Guess who she’s with? If you guessed Wind here’s your shiny sticker.

    • Savbers

      Impossible, there must have been an issue with your cell phone. I’ve used Bell (practically TELUS) at the BMO field many-a-times with no issue. I’ve also used WIND there (a few years back) before they had a close tower and after they got one and I can confirm coverage for both providers.

    • Nadefrenzy

      What about bell or Rogers?

    • Me Ted

      My buddy – on Rogers – had no issues at all. However, those on Bell were also experiencing the same issue, understandibly as they share towers.

    • Nadefrenzy

      Yes for LTE. Also I have no need to lie. Unlike most of you I care very little for fan boyism. I only speak from experience .

  • guest

    joke is on wind…. wind’s contract terms are not allowed under the new CRTC rules :D.

    • Matt

      Are you stupid? The new CRTC rule states phones have to be paid off in 2 years, which is 24 months… maybe you can’t math?

    • guest

      haha… i’m not stupid… CRTC rules say it has to be paid off equally over the 24 months. whereas this document shows that it’s still only at 10% of the bill… which is a lot less than straight line amortization :)

    • Moonis

      they pay off any remaining balance in your tab after 24 months.

    • Thay

      Well, maybe you aren’t totally brain dead but you can’t read. Wind clears the remaining balence after 2 years totally.

    • Xaxxus

      The new terms just state that it shouldnt cost the customer anything to cancel a contract after 2 years. The wind tab is just that.

    • Deli

      CRTC states that the subsidized cost of the phone must be fully amortized by end of 24 months. Pretty straight forward.

    • guest

      hello mr. pretty straight forward.

      CRTC rules states that the subsidy amount must be paid off in a straight line basis over the 24 months. wind’s method of 10% of bill is not straight line but rather skewed to the end of the contract period. Thanks for commenting :D

    • Deli

      Look above

    • Deli

      I think I see where our debate is created:

      :When a subsidized device is provided as part of the contract,
      for fixed-term contracts: The early cancellation fee must not exceed the value of the device subsidy. The early cancellation fee must be reduced by an equal amount each month, for the lesser of 24 months or the total number of months in the contract term, such that the early cancellation fee is reduced to $0 by the end of the period.

      for indeterminate contracts: The early cancellation fee must not exceed the value of the device subsidy. The early cancellation fee must be reduced by an equal amount each month, over a maximum of 24 months, such that the early cancellation fee is reduced to $0 by the end of the period.”
      WIND falls on the ‘indeterminate contracts” I believe. What do you think? Thanks for pointing this subpoint out.

    • guest

      you’re right, wind falls under indeterminate contracts. however the way the subsidy is paid off is the same under both types. so it really doesn’t matter if it’s fixed term or indeterminate since they are both subject to the “equal amount each month” as well as the 24 month restriction.

    • Gurtej Aujla

      First of all, WIND does not have contracts and second there are no cancellation fees. And there rule does comply with the CRTC cancellation policy. Example: Buy a $500 phone on the $20 dollar plan. You get $100 WINDtab. So you pay $400. Walk in tomorrow and say you don’t want their service. You pay them the remaining Tab, $100, and walk out. WindTab=Subsidy so you are never charged more than the device subsidy.

    • Kyle Tuck

      I am clearly reading the terms differently. “Reduced by an equal amount each month, over a maximum of 24 months, such that the early cancellation fee is reduced to $0″ to me is interpreted as a $300, 24 month “tab” (a contract by any other name is still a contract) must be paid off at a rate of $300/24=$12.50 per month.

    • Moonis

      the problem i have with such system is that i pay $40 and i own a blackberry with windtab . 2 years have past of 350$ phone and i still have 250$ left in my tab and in order to leave wind or go to a even less expensive tab i have to pay that 250. it will evenutally pay off by next year as per promise of wind but since its not paid evenly you are eventually stuck with 60% of phone and u cant switch cause it just insane to pay that amount.
      my phone is now worth 100$ on kijiji so i cant even think of selling and paying off.

    • guest

      hi. CRTC rules states that the subsidy amount must be paid down equally over the 24 months. this document shows that wind will pay it off using 10% of the bill per month, which works out to be a lot less than CRTC rules. :) Thanks for commenting.

    • Darth Paton

      If you could read, you might realize that Wind pays off the remaining balance on your tab after the two year period is up. Hence, complying with the CRTC rules.

    • guest

      Hi mr. you can read.
      The CRTC rules actually say they have to pay off the balance equally over the 24 months. thanks for posting. :)

    • Darth Paton

      Do you have a reference to back up your claim?

    • Aidolon

      CRTC Wireless Code, Section G.2:

      “The early cancellation fee must not exceed the value of the device subsidy. The early cancellation fee must be reduced by an equal amount each month, for the lesser of 24 months or the total number of months in the contract term, such that the early cancellation fee is reduced to $0 by the end of the period.”

      The new rates do not comply with this wording. However, the Wireless Code only comes into effect on December 2, so I would suspect these rates are a halfway measure, and will be adapted again closer to that date.

    • Darth Paton

      Fair enough

    • Savbers

      The fee is being reduced by an equal amount each month. 10% of your bill is equal to 10% of your bill for the next month. Then after the last month your remaining balance is reduced to $0.

      I don’t see how this does not comply, because it does. It may be a loophole, but it works.

    • Aidolon

      The consumer’s contributions are predictable, yes, but they do not evenly pay off the subsidy over 24 equal payments. As stands, WIND’s structure leads to a far larger reduction on Month 24 than was achieved for months 1-23. This is what is contentious.

      The CRTC has been quite clear about the subsidy being reduced equally each and every month in order to make early cancellation fees very predictable:

      – One quarter through your contract? You have to pay 3/4 of your subsidy to cancel.
      – Halfway through? You have half left to pay.
      – 90% through? Pay off the last 10% and you’re good.

      As stands, if you’re on a $40/mo plan with WIND, and have a $300 tab on a 24 month agreement, your cancellation fees halfway through would be $252. Under the Wireless Code, it would be simply half, or $150.

      EDIT: Erroneously wrote the remaining tab balance was $228 (what it would be after 18 months). It should be $252.

    • guest

      hello savbers. thanks for your comment. you’re right that 10% of this month’s bill will be the same as 10% of next months’ bill. however, wind clears the tab on the 24th month. therefore, the 24th month will not equal the 23rd month. the only way to achieve “an equal” amount is to have all 24 months exactly the same amount. aka 10% of bill will not work. thanks for reading.

    • SensibleCircle

      It is the same each month. 10% of the bill EVERY month. That is the constant. The bill is not.
      EDIT: Did not realize it meant 1/24th of the total subsidy every month.

  • nickbergantini

    Do we know if Hardware pricing will increase though? Sounds like from the above and the previous posted image of the new plans including $33 promo the monthly pricing won’t change, but will the hardware pricing?

    Yes, save up to $300 on WindTab, but is that $300 off a $449 Nexus 4 today going to become $300 off a $549 Nexus 4 tomorrow?

    • FlageJan1

      nope, prices stay the same -$300 with the $40 plan, the nexus 4 changed prices to 449 a while ago i think theyre keeping it

    • adamsnider

      They’re charging $449 for a Nexus 4? Why not buy it direct from Google and save more than $100?

    • Savbers

      The outright cost is literally just for the on-contract cost. WIND stopped trying to make it competitive a LONG time ago, and I wouldn’t expect it to become competitive anymore.

    • FlageJan1

      i dunno lol

  • NotYouToo

    If it is basically the same as the WindTab, but clears after 24 months, that wouldn’t seem to meet the CRTC rules. The existing Windtab only reduces by a percentage of you month bill, but the CRTC rules calls for a equal reduction each month by 1/24th of the total subsidy. It’s not a matter of clearing it at 24 months, the new rules say that on day one of the 24th month, it clears itself because 23/24ths were already cleared by then.

    Something doesn’t add up here.

    • hardy83

      Well this document doesn’t mention the %, so it may in fact be what the CRTC requires where the $300 is cleared evenly over the 24 months.

      The quest is whether or not they are going to jack up the prices of their plans and phones, just because they can.

    • guest

      it says 10% here… but i’m guessing wind is just trying to trick some more customers in quickly before the deadline in dec to implement the rules fully

    • hardy83

      Wow. How did I miss the 10%. lol

      Yeah that makes no sense. Either the tab system is a loop hole, or they are going to have to fix that.
      Or like you said, they are going to sucker in people before the rules are enforced.

    • JerryBolton

      WIND has always forgiven whatever was left of your tab after 36 months. It’s now 24 instead to comply with the new rules. That’s all.

    • Deli

      I believe you are correct. With the 3yr tab, if you had the $40 plan, at 10%, by the end of the 36 months, you will have accumulated $144 off the original tab. Then Wind waives the rest. If they are going to route with 24 months, kudos to Wind.

    • hardy83

      Yeah but doesn’t the new rules requires the subsidy degrade evenly over the 24 months? Not 10% then a massive chunk right at the end?

      I’m aware of the 36 month waiving that’s currently in place.

  • hardy83

    Call me when a Canadian carrier has 2yr plans but still prices most phones at $0 like most other developed Nations.

    • Xaxxus

      who cares about phone pricing. I would rather pay 700 dollars for a phone and get a 40 dollar per month plan then pay 140 a month at rogers and still have to pay 100 bucks for the phone.

    • hardy83

      Phone pricing is important.
      And you’re example is horrible. lol

      There are some great plans in Europe price wise and you get the phone for zero bucks for a two year contract.
      Don’t use Rogers plans as an example because both their phone pricing AND plans suck and are a rip off.

      So 700 for a phone and a $40/m plan sounds better than Rogers offering, but so does $0 for a phone and a $50-$60/m plan.

    • hardy83

      Iiiiif they weren’t aware of how much better some other countries have it, yes it would be very appealing.

      If more people were aware of how ripped off we were getting compared to other countries, both options, the one we have now and the one the person is suggesting both suck. :P

    • Ceribaen

      People are aware, but it’s really not always as egregious as we make it out to be.

      Is it easier to shop around and find a plan that suits your needs in the UK or Europe? Yes. The biggest difference you’ll find in plans is that a lot of carriers practically give away the first GB of data, and overage tends to amount more to bandwidth throttling than charging extortionate amounts. Actual voice/text plans sometimes are worse with the big carriers like O2 and Orange.

      One of the reason WhatsApp is so popular is because of the texting rates in some European countries (such as Netherlands), while data isn’t charged as heavily.

    • Jay

      Not everyone can afford the up-front cost.

  • Rich

    Ugh, if only they weren’t on AWS.

    • someguy

      the transition shouldnt be that serious

    • Ceribaen

      If only they actually had coverage outside major urban centres :(

    • Jay

      Kingston might be the smallest city they have coverage in. There’s still no coverage in Quebec, except in Gatineau where you’re in range of Ottawa’s towers.

  • Xaxxus

    it saddens me to see wind doing so poorly. They really are an amazing company.

    • El Grande

      This really goes to show that they’re just waiting to be bought out. They’re already losing money over the 36 month tab system, going down to the 24 month without changing anything is pretty much them saying ‘We’re gonna keep losing money until someone buys us’

    • Liberal Phone Person

      perhaps they’re aiming at a target. perhaps to begin carrying the iphone?

    • Deli

      They won’t get the iphone. Apple’s conditions will make it very difficult for them due to their small user-base (apple demands minimum stock inventory buys).
      With the rise of Android, iPhone is not absolutely necessary.

    • someguy

      apple wont do business with any carrier with under 1 million subscribers so until WIND can hit the mill mark then maybe

    • ObstacleMan

      Just as an FYI, mostly for anyone responding to this comment: You can buy an iphone 5 from apple and use it on Wind.

    • Xaxxus

      like seriously, why dont they boost up their prices a little bit? Even if they charged 80 bucks a month for unlimited everything, they would still be way cheaper than the new plans rogers/bell/telus offer.

    • Nadefrenzy

      And let’s see, you get less than half the coverage, 1/3rd the data speeds, poor connectivity due to AWS, and less than 1/2 device compatibility. Hmm, I’d wager it’s not worth $80.

    • JerryBolton

      Covered nation wide. You pay roaming outside the HOME zone, but the rates are so cheap and most people are outside the zone so little that it’s way less than you’d pay to the big 3. If you live in some backwater part of the country, WIND’s not for you, but if you’re in a HOME zone, it’s a no brainer.

      Re: Device Compatibility, it’s all about quality, not having every possible phone. Every major phone works on wind (even newer iPhone5’s). So unless you want some off-brand piece, you’re set.

    • EvanKrosney

      Because then everybody would complain, the same way they did with Robelus’ price increases.

    • dinmab

      i keep hearing this but no one has given me any proof. how do u kno that wind is losing money ?

    • JerryBolton

      So switch. And get your friends to. There’s no reason to re-up a contract on the old guys.

  • jaskaran

    already loving it………wind keep it up “Go Robers, Telus …n ***k bell”

  • Yo Yo Ma

    For people wondering about 10% , versus 24 months:
    – CRTC requires that cancellation fees by zeroed out at 24 months. Cancellation prior to that will be at your Monthly Subsidy Rate (Total subsidy/ max 24 months) x Number of months remaining on contract.
    – Early upgrades offered by Carriers are not subject to CRTC rules. So a 10% tab just means that Wind is crediting your Tab at a rate of 10% of your monthly bill. If you wanted to UPGRADE at, say, 16 months, you would pay whatever remains on your tab (if I understand WINDTab correctly).

    In the event that you have a $300 Tab, your Monthly Subsidy Rate is: $12.5 ($300/24)
    If in the same case, your monthly bill was $40, your Tab rate is: $4. ($40 x 10%)

    So 16 months in,
    If you cancel, you pay back subsdiy: $300 – ($12.5 x 16) = $100
    If you upgrade, you pay the tab back: $300 – ($4 x 16) = $236

    Maybe Wind will match your Tab balance to your Cancellation fee? I don’t know.

    Disclaimer: I don’t work for Wind. I’m just speculating here.

    • Yo Yo Ma

      NOTE: The CRTC rules will only start at December 2nd.
      Until then, cancellation fee will DOES NOT have to reduce at the rate of Monthly Subsidy Rate.

      Which means, up to the 23rd month, cancellation fee could still be equal to Tab balance:
      $300 – ($4 x 23) = $208

      After 24 months, Wind will Zero out the cancellation fee, as per the advertised policy above.

    • JSStaedtler

      You’re right, Wind currently requires you to pay off your existing tab before you open a new one (which is really the same as upgrading your device). It’s a tough pill to swallow, and I found it easier to buy an unsubsidized phone than to be indebted anew for three years. My original tab remains and continues to decrease monthly.

  • someguy

    its worth it

  • Guest

    Wind would be great but the spoctchy service in my area is not worth it. I dont get why you all complain about pricing with Rogers i am paying $75 for Unlimited North American Calling, all the little features of course and 3GB of LTE data. if you call and done need long distance you can get a plan for $60.00 with unlimited calling

    • Zed

      because you have a grandfathered plan?! I dare you, cancel your plan right now, then a week later try to get the exact same one again.

  • dinmab

    I call it BS. I travel a lot in transit in calgary and i stream youtube or play music all the time. I have never had issues with data speed. And no i have not had poor connectivity with WIND. Again, if WIND works for you get it. IF it dosent dont. And i have paid a total of 8$ on roaming over the last 15 months.

    • Nadefrenzy

      Where’s LTE? This is 2013, I can’t afford to use data that drops to 500KB/s down on occasion. My LTE plan drops to at the most 5Mbps in congested areas, which is still somewhat adequate. That’s WHY I need LTE.

      Also, I live in the GTA, and I still had poor connectivity when using WIND, as do my friends.

    • dinmab

      ” I can live without LTE if it means saving $40-50/month” Did you miss that part of original comment ? Lot of us get good coverage with WIND and we get satisfactory service. I stream youtube in transit, yes i have to wait 2 seconds for a video to load. Most people dont walk around the city looking at their internet speed. To me youtube is the most data consuming thing i do with my phone on travel. And that works, so yes to me WIND is the best carrier. I pay 68$ for 2 lines . both with unlimited internet and i have never had issues with coverage.

  • JerryBolton

    Seconded. Have never had issues with data speed except where you’d expect it (ie. deep in basements, etc) with any carrier. Who needs device compatibility beyond the key phones (S series, Nexus 4, iPhone5, etc)? WIND has you covered unless you want some weird off-brand piece. You’re just revealing your ignorance of what they offer.

    • Nadefrenzy

      Where’s the HTC One?

      In any case, it still doesn’t change the fact that they have less device compatibility than the incumbents do. You narrowing it down based on YOUR own preferences won’t change that.

    • JerryBolton

      Of course they have less devices OFFERED. But their compatibility is with any AWS compatible phone, which includes the HTC One (TMobile) and the HTC One GPE.

    • skullan

      And you disregarding it based off your personal needs doesn’t change the fact that his views are just as valid as yours.

    • Nadefrenzy

      Except I don’t come to a consensus for the majority by comparing a niche market to that which applies to everyone. That’s like considering only the advantages of a proposal without any regard for its disadvantages.

    • SensibleCircle

      Advantages:
      -prices
      -unlimited
      -no term contracts
      -low roaming rates

      Disadvantages:
      -Only covered in major cities (mostly Ontario)
      -poor reception on the edge of network areas
      -lack of LTE

    • SensibleCircle

      I was just told today by the regional sales manager that WIND will most likely be getting the HTC One very soon. If you want these phone to work with WIND sooner, petition companies to put more BAND compatibility into their phones.

    • Nadefrenzy

      Don’t have time for that though. Also I can’t make do without LTE

  • Plazmic Flame

    Nice jab at the Big 3…

    • Elvis Ma

      It was three years before, now it’s 2.

  • ABCONMan

    They still suck.

  • ABCONMan

    WIND with shoddy, spotty service. Good jab.

    Flame away, suckers!

  • King kobi

    Wind had proven itself to be the king once again. I will sign up a relative just to get the note 3.

  • skullan

    Good job Wind, good job.

    An example where the customer doesn’t get the angry lash out for daring to have the Government try to correct course on a poorly driven Telecom market.

  • Moose

    as long as the phone is within 14 days / under 30min of talk time, purchased before aug 8th can be taken back to the store to be changed to the 24 month pay off promise.

    • SensibleCircle

      Don’t even have to take it back. Just call customer service. They can’t do it in store anyway.

  • pvanb

    That’s an easy promise to make considering they probably won’t be around in 2 years anyway.

  • Robert Chartier

    if you live in a wind zone wind is the best choice. wind is much better out here in the Greater Vancouver area of BC.

  • Elvis Ma

    Wind’s payoff promise, three years before, now 2 years.

  • akjdak

    HOW ABOUT US WITH 3 YEAR PAY OFF PROMISE, you should follow the same policy with your existing customers….