Rogers reports Q1 results, subscriber base now at 9,376,000 and ARPU sitting at $59.68

Ian Hardy

April 22, 2013 6:38 pm

rogersstore
Rogers ended 2012 with a total of 9,335,000 wireless subscribers and today they’ve announced Q1 2013 results. According to the report Rogers “activated and upgraded approximately 673,000 smartphones,” which led them to a record 9,376,000 subs. Total postpaid subscribers are 7,878,000 (up 15%) and total prepaid subscribers continue to fall and represent 1,498,000 subscribers. Blended ARPU (average revenue per user) for the quarter is $59.68, up $2.03 compared to the same period last year. Rogers notes that 71% of their postpaid subcribers are now using a smartphone.

Source: Rogers

  • Dave

    I don’t care.

    I’m with Wind Mobile.

    $40 a month gets me everything unlimited.

    :-)

    • Ryan Noverly Joseph

      come to Montréal(second largest city in the country) and let see how your service is so awesome?

    • avow

      Maybe he doesn’t live in Montreal?

    • Dave

      Dude, I can live without network for a few days, this days I can connect my phone to Wifi and talk through whatsapp, facebook and a lot more services.

    • realdeal

      there is alot of stupid people on mobile syrup. forget about them because they think canada it’s only the gta.

    • EvanKrosney

      He’s commenting from his own perspective. If service for him is great in the GTA (or wherever he’s from) and doesn’t travel to Montréal, Québec, Winnipeg, or other major cities not serviced by WIND, then why should he bother care that WIND doesn’t offer service there, and why should he go with Robelus?

    • Liam Franks

      I was in a cabbie in downtown Toronto. He was on Wind with a Note2, I had my Rogers Nokia 920 – speedtest side by side while waiting in Traffic – Wind mobile 1MB download, Rogers 35MB downland, ran the test 3 times, same results. You can have Wind.

    • Dave

      What are you trying to say?
      How much do you pay? what do you get for what you pay? Are you in a contract?
      What about text messages? Do you get unlimited? Is the messages I send are the same as you sending or you get better ones?

    • Guest

      Sir, I am saying you pay for what you get. Don’t believe the marketing message about unlimited because there is no such thing as unlimited on a wireless network because of sprectrum.

    • Liam Franks

      Sir, I am saying you pay for what you get. Don’t believe all the marketing message with “unlimited” since it is technically impossible to get unlimited data on a wireless network. There is something called radio spectrum that makes it impossible. It is a finite resource. Google spectrum deficit

    • Walter

      I tether my work laptop to my nexus 4 when i travel in Canada and I use Wind. All my emails and instant messages work just fine. In your case, using torrents and gaming online isn’t school stuff.

    • Liam Franks

      Walter but you are roaming right when you are out side of their on net area? – so it not unlimited at $40

    • Walter

      Actually no I am not roaming. So you can try again. Don’t feel bad I played this game with a Wind rep for a few months before I actually switched from Fido.

    • EvanKrosney

      I’m sure you do get what you pay for, but I think that a lot of people (including me, to an extent), simply aren’t willing to pay over twice the price with Robelus for added coverage and faster speeds. People have to prioritize where they want to spend their money, and many don’t want an $80 bill to get unlimited minutes and 6GB from Rogers when they can get it for $40, albeit on a slower and less expansive network, from WIND.

    • realdeal

      I use the
      speed to do tethering with my laptop, I do my stuff for school, Facebook,
      tweeter, my emails watch videos on YouTube, etc. and yes I need the LTE speed
      to do that. I ‘m 100% sure if you internet at home it’s high speed.

    • Liam Franks

      what are you talking about Wilfred? if you like 3G speeds than stay with WIND more bandwidth for me with Rogers. Some of us watch Netflix and HD youtube videos while using the device as a hotspot connecting my laptop via VPN for work. So yes speed is important.

    • Walter

      That is pure BS. I use Netflix and VPN services over Winds network at home and when I travel. And I can honestly tell you that I have zero issues. If you honestly believe that Winds data speeds are that bad because a speed test tells you so then your one gullible consumer.

    • Lazed

      Wind has serious problems with their data speeds. When WhatsApp struggles to send and receive messages, there’s a problem. YouTube can usually stream after some buffering, but anything involving uploading is a major chore with Wind.

      My Wind speed tests show that upload speeds almost never pass 380 kbps in Toronto. It’s usually closer to 100 kbps. Download speeds range from 700 kbps to 8000 kbps. Unfortunately, technical support thinks 100 kbps upload is just fine.

    • Walter

      To be honest I have never used Whatsapp. But Netflix, Youtube, and what ever else I use works just fine and it doesn’t take any longer to buffer then my ISP service does. Even when viewing in HD. Like I told Liam, if your letting a speed test tell Winds data is terrible then your also a gullible consumer.

    • Lazardus

      I pay $45 for 6gb data, unlimited after 5pm weekdays and unlimited on weekend calls, unlimited pic/mms/call display and I’m under Fido so I get Rogers coverage.

    • Dave

      Fido don’t have the same service as rogers, and not the same coverage, their customer service are the same s***t, that’s true.
      The majority of fido customers paying more than you for less

    • marbles383

      This isn’t 2004 anymore dude… coverage is the same. Rogers only operates one network for obvious reasons.

    • EvanKrosney

      Uh… Are you high? Fido’s offered the EXACT same coverage as Rogers since the buyout years ago. Plus, unlike Rogers their plans generally come standArd with features Iike CID and VM. How’s that “more for less”?

    • Lazardus

      Lol you sir win the Internet. Do your research before posting false information next time. Stick to Wind. Trust me I would have jumped to wind or mobilicity a while back if they had coverage for me at work and at home. Fido/Chattr/Rogers are all the same network. Guess what happens when you’re with Wind and get out of their zone? You jump on the Rogers network. Thanks for coming out though.

    • Dave

      No, cause I don’t need that.
      Be happy paying triple than me after all their cheating and be covered in 135 cities that you will never visit.

    • TomsDisqusted

      That’s great for you, but Wind/Mobi are not an option for many Canadians. I wish them well, but they seem to have minimal resources available at this time and I feel for any company competing against Robellus who pretty much own telecom in this country (not to mention many of the sports properties).

    • James

      You get everything , but a signal when you need to make a call

    • Liam Franks

      no such thing as unlimited read the fine print.

  • TomsDisqusted

    Is that ARPU still amongst the best in the world?

    The Canadian carriers may doing poorly in some areas (e.g. customer service) but they are consistently world beaters when it comes to fleecing customers.

    • Liam Franks

      AT&T’s ARPU is $64.98 that was 4th quarter 2012. In the 1st quarter of 2013 they expect ARPU to increase further.

    • TomsDisqusted

      I address this in response to your above post.

  • Thomas

    People actually use Rogers as their carrier?!

    • Super_Deluxe

      Mainly for thir good coverage. Well atleast for me.

    • Thomas

      Not in my area of Canada. Bell has far superior coverage. So it is Bell or Virgin. Nobody else has the coverage here.

    • Super_Deluxe

      Well I live in Winnipeg and their coverage is really throughout the city. I rarely lose service or get poor reception here.

  • Lazed

    $59.68 ARPU? People really need to start calling the customer relations department. $60 can easily get you unlimited calling, messaging and 6 GB data.

    • Mythos88

      That includes all customers. I’m sure the ARPU for smartphone users is conisderably beyond that–I know mine is.

    • EvanKrosney

      I was offered that for $50, you can get a hell if a deal if you learn how to play the people over at retentions just right. It’s all a game of haggling, showcasing your loyalty to them, pulling the “I want to switch” card, and a little bit of luck.

  • jackjiarocks

    This is OUTRAGE , how can a company get away from this? Its called a MONOPOLY by three companies that are THE SAME! WHERE IS THE COMPETITION? What is even your purpose to exist CRTC?!

    • beyond

      The correct term is OLIGOPOLY :)

  • hunkyleepickle

    soon to be 9,334,999 subscribers. I’m done with their horse s&^t. Its cheaper for me to buy out my last 4 months contract and switch to wind/mobilicity that deal with their crap. The final straw was this week when i was told that i was paying extra lately because my unlimited my5 from 2.5 years ago doesnt include unlimited text to MY5! since when?!? i

    • gnote

      it’s already 9,334,999, I left last month. ;)

  • power_pizza

    Real happy that your price fixing schemes are working out Rogers! :-)

  • Liam Franks

    Stop hammering our Canadian carriers – Canada is a very large country and the cost to build networks is not like building and maintaining service in Hong Kong or Italy or England – it is completely different look at a map and look at population density. AT&T’s ARPU is $64.98 that was 4th quarter 2012. In the 1st quarter of 2013 they expect ARPU to increase further. Rogers is a for profit organization not a charity much like any other Canadian business. My $60 bucks I pay them is fair.

    • TomsDisqusted

      That argument – about the size of Canada – has been debunked many times, just read Michael Geist or Nowak (both well respected commentators on our wireless industry). Our carriers build out according to population density – there is no coverage at all in the large portions of Canada that have low population.

      Don’t look at a map – look at a coverage map!

      And your other data point has been cherry picked. Canadian carriers on average have the highest ARPU in the developed world (apparently Japan tied them last year). And ARPU takes into account build cost, of course.

    • accord1999

      Yes, a large portion of Canada is uncovered. But even for that fraction of Canada that are covered, that area is larger than every country in Europe other than Russia.

      People forget just how big Canada is and how small countries in Europe and Asia (other than China) are.

    • avow

      Doesn’t change the ARPU is as high as it is. We get getting owned by 3-year contracts and high prices. There is no other way around it.

    • accord1999

      Relatively high fixed costs divided by relatively small number of customers.

    • Liam Franks

      you get “owned” for 3 years because you don’t want to pay $699 for the device.

    • TomsDisqusted

      I don’t agree – Canada’s population is, roughly speaking, concentrated in a strip close to our border with the U.S. Just like carriers in other countries Robellus provide coverage where population warrants it.

      Besides, again, ARPU takes that into account and in spite of AT&T beating Rogers on ARPU, Canada is the overall winner.

    • accord1999

      Like I mentioned previously, that strip close to the border of the USA is already bigger than every country in Europe other than Russia. That’s just how big Canada is.

      And besides, pretty much every industrialized country in the world has its population concentrated in urban areas. Look at Japan, over 60% of the country is mountainous, and more than 40 million people live in a 30,000 km^2 area surrounding Tokyo.

    • Liam Franks

      Tom, think about Canada and the fact that we live in a long line near the US border and now consider how radio antennas work. Now, lets compare France and its population density and distribution. Trust me radio towers are more efficient in France then in Canada. Mr. Geist is a long time “hater”of the incumbents not really sure why – you go and ask him. Just think about it for a second and you can not possibly argue that our geography does not play a part in cost structure of the Canadian carriers. And your final note about ARPU in Asian countries remember that most carriers in Asia do not subsidize hardware so if you want a new phone you have to buy it out right – advantage lower prices, no contract. In Spain one carrier tried that and no customers activated so they reverted back. It would never work in Canada because most user could not afford the true cost of the hardware.

    • TomsDisqusted

      I can understand you not liking Geist, but he is the most rationale, independent and respected voice we have on the topic. Am I supposed to listen to him, or someone who appears to have created their profile purely for the purpose of defending the carriers?

      You told me to ask Geist – who is a university professor with expertise in this area and all his cards on the table – why he takes his positions. I think it makes more sense for me to ask you what ties you have to the Canadian carriers.

    • accord1999

      For AT&T, you get 450 daytime minutes, 5000 minutes Evenings and Weekends, 3 GB of data and no messaging. Nothing particularly special, about as bad as Big 3 standard plans.

      And for Verizon, you can’t even sign up for a smartphone plan, as all their post-paid plans are $80 or more.

    • accord1999

      Yeah, I agree that the plans from the top-tier telecoms from both Canada and USA are very expensive.

      But I think the current landscape in Canada isn’t that bad, if you want a flagship phone that’s subsidized and need the best coverage, you have the Big 3 and their $50+ plans. If you don’t need the newest phone, there’s the Big 3’s discount brands which offer pretty reasonable plans while still having the same coverage. And if you live in their coverage areas and don’t mind the lesser choice of phones, Wind and Moblicity offer really great plans.

      Ultimately, complaining about ROBELUS’s plans seems to me to be about the same as complaining why Mercedes and BMW don’t sell entry level $15K cars in the North American market. It’s just a market they’ve chosen not to compete in.

    • Salinger

      The difference being, AT&T, Verizon, Sprint and T-Mobile all have offerings quite different from each other. You can choose whichever operator’s plan works best for your particular needs. In Canada, RBT have 3 price points, $70, $80 and $100. All thrre “competing” companies with the exact same price points, for the exact same features with the exact same mintues/data/text. There is zero choice.

      Pretty much all the arguments brought up to defend RBT have been soundly and emphatically refuted and the myths they like to spread, debunked. There are many sources, I’m not going to list them again here. If people think they’re paying a fair price for a fair product, that’s great. That’s all that really matters. I would say though, most of the rest of the world would disagree.

    • accord1999

      ATT’s cheapest smartphone plan starts at $60, while Sprint and Verizon both start at $80. That’s basically all worse than Canada.

      Only T-Mobile has decent plans but then they have the stigma of being AWS and lesser coverage.

    • Liam Franks

      Brandon don’t bet me, I am in the business and you will lose . You have to go and compare it yourself, check out any Tier one US carrier and you will notice when you strip away the marketing BS – the Teir one Canadian vendors are right in line if not better. Don’t believe the media, just do your own research like what accord1999 did.

    • EvanKrosney

      That’s BS. When the Big 3 market “coast to coast coverage” it generally means major cities, smaller towns, highways, and some low-density areas in the south. It does not mean every single island in Nunavut. In fact, AT&T’s coverage is probably way larger than Robelus’, simply because the US is literally populated from coast to coast, unlike in Canada where most of our landmass is largely uninhibited.

      Take a look at Australia, they have a similar large country small population situation going on, and yet they still manage to get by with 2 year contracts and much lower rates. Any way you look at it, Canada’s getting $crewed.

    • EvanKrosney

      +1, this “local” calling crap needs to end. It costs the carriers absolutely NOTHING more to make a call from St. John’s to Victoria than it does to call my next door neighbour. My American friends were just as mystified when I told them that calling Winnipeg from Edmonton was considered “long distance” for me, as my friends were when I told them that in every other country in the world, “long distance” is only considered out of country calling. Robelus has brainwashed us into thinking that this is the norm and we have to just deal with it. What a lie.

  • beyond

    Go ROGERS!!!!!!!!!!

  • Aydreean

    What I am surprised is that most canadians don’t know that fido and chatr are rogers, they think they are separate companies. It seems like so many of you are willing to sign contacts. once my contract ended with them I said I will never ever sign a contact again. But phones full price people. Freedom may be costly but it’s worth it. BTW i am on wind now

    • Dave

      Yes they are different companies.
      They might use the same towers, and they might be all under rogers, but they don’t have the same reception and service.
      They all have the same s**t service

    • Aydreean

      so many canadians think they’re different companies so believe there is competition

    • marbles383

      Where do you get this information from? “don’t have the same reception and service”? Of course they do. Why would they go to the expense of maintaining 2 different networks? The networks were combined shortly after they were bought out.

    • realdeal

      Sometime
      when receive Fido they will see Rogers on it for a few days. Fido doesn’t exist
      as a company. Internally it’s the same as Rogers. Same thing goes for virgin
      with bell and koodo with TELUS. Wake up.

    • beyond

      This is a generalization and doesn’t apply to every situation. It only makes sense to buy the phone under some conditions such as…

      1 – The carrier provides an incentive like 10% or more discount off the monthly plan for bringing your own phone (otherwise your paying for subsidization of hardware they never gave you)

      2 – Buying the phone is much less than the subsidized cost you pay over the course of the contract

      3 – You don’t upgrade often, and stick with the same phone for many years (few people do this)

      Some people might stick with contract because they may be long time customers who get special rates or deals for renewing. Most times close to prices or better than those offered by other carriers. Other than Wind and Mobilicity, switching from Rogers to Bell or Telus for example is actually worse because you lose your loyalty discounts.

      Then there’s other factors (phone selection, service quality, etc)

      Also in what way are today’s contracts denying people’s freedom? They no longer charge those absurd hundreds of dollars for cancelling. You just pay back the remaining balance of the phone cost. You are free to switch leave, upgrade any time you wish. WindTab is not much different than Rogers FlexTab. Wind just doesn’t call it a ‘contract’ but it works the same way.

    • aaa

      thats because u r on their old cancellation fees, contracts started after november 9th 2009 r on the new flextab cancellation where u pay the subsidy off of the phone u got.

    • EvanKrosney

      Haha, so true. My friend told me the other day, “I’m so fed up with Rogers, I’ll never make that mistake again! This time I’m going with Fido”.

  • graze81

    Competition, just a word in the dictionary. Can’t wait in a year to dump these clowns. Only way Rogers can keep me is if they offer 5GB, caller ID and unlimited mins and text for $40. That’s not happening. Not sure how Wind is like in Ottawa, going to find out next year.

    • EvanKrosney

      Yup, and the CRTC isn’t helping the lack of competition whatsoever by restricting foreign telcos. Let T-Mo, Orange, Vodafone, or even AT&T build their networks here and watch the Big 3 quiver with fear.

      I understand the CRTC’s reasoning of disallowing foreign ownership in an effort to encourage Canadian based companies to succeed, but we need competition. This just isn’t working.

  • phatboy66

    Videotron is the best! As soon as I have the money I will leave Rogers and go with them!

    • Monji

      The coverage from them is so so, fido is better even though it is owned by Rogers…

  • Janika

    ARPU is still 3x higher than Global average for a wireless carrier ! Disgusting

  • gmaninvan

    ARPU of $59.68. Does anyone else see a problem with this? Thanks for ripping off your customers Rogers. I will continue to support the new entrants who don’t look for ridiculous prices with misleading plans that gouge their customers in the name of the investor.