Rogers goes live with new “early upgrade” program

Ian Hardy

May 6, 2011 3:20 pm


Rogers has officially gone live with their new Hardware Upgrade Program and given customers the option to upgrade early for a “early upgrade fee”. We let you know about this a couple weeks back but Rogers has also posted a note on their company blog that states “Our new ‘early upgrade’ promotion allows you the added freedom and flexibility to upgrade your device as early as six months into your existing contract term”. The old upgrade policy used to be 24 months for Rogers customers, but it’s now bumped up to 30 months.

Based on the type of device you have will outline the dollar amount you’re billed.

– $10 per month for existing voice/QMD (Quick Messaging devices)
– $15 per month for select feature devices, tablets and smartphones
– $20 per month for premium devices (including iPhone and BlackBerry Torch)

Monthly Early Upgrade Fee (see below) x Number of remaining month before the HUP eligibility date + HUP price. you can check out 3 examples of how this works but Rogers gave another one with the Nexus S: “Jack is 20 months into a 3-year term on his Acer Liquid E and he really wants a new Samsung Nexus S. Instead of waiting 10 months until he is eligible to upgrade his device at a discounted price ($99.99), Jack can add $150 to the new customer price ($15 per month based on his current device x 10 months) to upgrade to the device at $249.99 on a new 3-year term (compared with $549.99 for the no-term price).”

Update: Rogers just sent us a note about the number of month a customer is eligible for an early upgrade:
“Policies, eligibility and hardware prices are promotional in nature and are always subject to change. The amount of time before a customer is eligible for a discounted device currently varies from 18-30 months depending on the customer’s previous device. Please visit a Rogers retail location to discuss your specific upgrade.”

Thoughts?

More here at RedBoard
(Thanks to everyone who sent this in!)

  • BigC_13

    I’m slightly confused by Rogers’ math. if the HUP date is 24 months, and their example is 20 months into a contract then wouldn’t it only $60 for 4 months instead of $150 for ten months?

    • Xperia X10

      “The old upgrade policy used to be 24 months for Rogers customers, but it’s now bumped up to 30 months.”

      :(

  • Matt

    Another way to grab some cash for those impatient people.

  • Amelie

    This is again a way for Rogers to abuses non-inform people, while a simple call to retention could save you a lot more than paying those stupid fees!

  • darknight2ca

    so basically its locking u into another contract and fking urself up again after a new phone is released…….

  • Sam

    Telus is cheaper …

  • Criminalogic ®

    jack got jacked! $250 to be locked in for 46 months, that Criminal!!

    let charge people more to lock in longer… i will never support tha big 3 again… i would rather go with out cell service!

    • Adam

      @Criminalogic

      You have to think about it from Rogers perspective, it’s not criminal at all. If you want to HUP early, you should pay.

      Lets say ‘jack’ has an Captivate he bought in December for $99 on HUP, and this December a sweet new Android phone comes out. Jack paid only $99 rather than $600 new, so $500 of that is subsidized by comitting a 3-year term, or roughly $13.80 per month of your monthly rate is going towards paying off that phone.

      Now, if you decide you want out of that only one year in, there’s still $333 of phone that Rogers is paying for under the assumption that you will remain with them for 3 years. This fee simply covers that, and allows you the right to resign a contract at the HUP price. They’re not going to just ignore the fact you owe them $333, so hence the early upgrade fee.

      It’s more for iphones and ipads, because those devices cost upwards of $700

      If you don’t like it, nobody is forcing you to HUP early, but financially, it makes sense.

    • Graham J

      Adam, the problem is those fees are the same even if you bought a much cheaper phone.

    • Rogers_Chris

      @Criminalogic

      This is Chris at Rogers. Just to clear that up, Jack isn’t extending his contract by 36 months. Instead, he’s paying $249.99 to sign a new 3-year contract, get a brand new device, and end his current contract. Even if Jack didn’t want to wait and pay to HUP early, he would still be able to HUP to the Samsung Nexus S before the end of his existing 3-year contract.

      Hope this helps!

  • OMG Ponies!

    *cough* ripoff *cough*

    • Feelingrippedoff

      @Rogers_Chris

      Hey how about this: On May 7th, 2011 we had a Blackberry that was eligible for an upgrade after its 2 years that we’ve had it. On Monday, May 2nd, we went in to a Rogers store, and they told us we could upgrade on our agreed upon May 7th date (we bought the phone May 7th, 2009). I called Rogers on Wednesday, May 5th to see if we could get an early upgrade. They said no; however, we could upgrade on Saturday May 7th. (Yes a lot of repetition). So, we go to Rogers once we are eligible to “upgrade” and the Rogers employee is about to finalize our new phone, until he sees an unexpected early upgrade fee. Baffled, thinking it was a gaffe in the system, he called worker’s support and they told him that on May 5th (the day I called Rogers and just TWO days before are upgrade eligibility) the upgrade policy for smartphones changed from 24 months (2 years) to 30 months (2 1/2 years). They were now trying to slap on a $90 fee. It says in the contract that after 2 years we are eligible for upgrade, several times by several Rogers employees. Mislead, we called Rogers customer support and the Retention center. They agreed with us; however, the newly instituted policy disallowed them forgive the $90 upgrade fee even though they fully agreed that we had been ripped off on the eleventh hour by Rogers. A manager is calling us tomorrow; however, Chris, how do you and Rogers possibly justify this policy change? 2 days before our hardware upgrade you changed the policy. That sucked. And to top that off, the guy from Rogers on Wednesday, May 5th told us that on Saturday we could come to a Rogers store for an upgrade. That leaves a bad taste in my mouth, it is unfair, we were misguided on multiple accounts, and I hope that is not the way you treat an existing Rogers customer who has 4 wireless lines, a home phone line, television, and internet with Rogers.

      The guy from worker’s support told the Rogers employee that this policy was implemented on May 5th, the day we called Rogers, where we were told May 7th was a date eligible for upgrade. We were told several times, and on the eleventh hour before our upgrade you charge us, long-lasting, and loyal Rogers customers with $90 upgrade fees. This is poor taste, bad business ethics, and Chris from Rogers, can you give me an explanation?

      Math for pricing:

      Phone: $99.99
      Activation fee (explain that one too): $30 or $35
      Upgrade fee: $90
      Total: $254.24

      This is far off the expected $99.99 for the phone plus activation. Rogers and other wireless providers who are part of the cell phone oligopoly continue to violate their customers charging ridiculous 3-year plans (way over global standards), high cell phone plans, and poorest customer support, seeing that you misguide your customers and tackle on extra upgrade fees that with tax, goes over $100.

  • Graham J

    The differences in upgrade fees based on type of device show that there are different subsidies per device, yet monthly fees are not reduced when buying a cheaper device. Interesting.

    IMO device subsidies should be a separate line item so we can see the difference between service costs and subsidy payback. We should also be able to pay off subsidies as we see fit and end contracts sooner since they claim these subsidies are the reason for requiring a contract.

    I’ll start holding my breath now.

  • XER

    Again, people, the only way we can stop the big three is that we need to not rely on these 3 years contract pricing. Buy your own unlocked device and call customer retention will save you a lot of money down the road.

    We Canadians, to be honest, need to think about these so called free lunch… It is after all, you are paying at least 2x if not 3x for the same device you are getting.

  • DJM

    Yeah, I have thought on it. It stinks. How about them apples..

  • robbers is robbing you

    i wish that something like what happened to PSN would happen to Robbers so those jerks would fall to their knees

  • Andy

    I feel sorry for Jack. 16 months on his acer contract plus a following 36 months on his nexus contract locks good ol’ Jacky boy into a fantastic robbers sentencing of 52 months or 4 years

  • Logik

    Adam,

    If you think about it he has 16 months left on his old contract but he is re-signing from the day he gets the new phone therefore the original contract is only being extended by 16 months.

    For example:

    You have a contract end date of a year from now. You want to upgrade and start a new contract today. You pay the fee and Rogers(Bell and Telus have similar programs) will restart the contract for 3 years from today so your new contract end date is 05/06/2014 instead of 05/06/2012 so really you’re only signing for 24 more months.

    • Andy

      @logik
      So in the example they mentioned all Jack has too do is pay that fee(249.99) and his contract is restarted? He does not have to pay anything additional like ECF? I was under the impression that contracts always stack from the last one if you upgrade. I apologize for being misinformed

    • Logik

      @Andy

      You’re right, you wouldn’t pay an ECF for breaking the old contract. The only fee you’re paying is to get access to upgrade your phone earlier which is less costly than cancelling and reactivating with the new phone.

  • Logik

    Sorry I meant Andy not Adam ><

  • Nexus

    This was their way of pushing the 30 month HUP they tried last fall.They back tracked it last fall only to re-bundle it for us again.

  • traceamar

    My problem with this is the change from 24 months to 30 months.
    I understand the financial aspect.
    I am willing to wait the 24 months, but now I will have to wait an additional 6 months.
    So, yes Rogers is covering their cost, but they are making people like me wait longer.
    This I DO NOT like.

  • Timbits93

    I called to inquire about it, it’s still 24 month eligibility and they didn’t hear anything about a changing eligibility date other than the system now uses the early HUP fee if its prior to 24 months.

    • OMG Ponies!

      In all honesty… when have you ever gotten a rep with Rogers who knew about policy changes, hell any changes? I have had to explain what their rate plans include to them so many times… and there is one reason I am not with them anymore.

  • Jon

    out of the “3 evils” as you all put it, Telus would be on top w/everything, they only charge $5/$10/$15, they do not charge for data sharing, & their swap fees are $25 in the eastern end (sorry i feel bad for all the western Canadians when it comes to dealers)

    • Rogers_Chris

      Hi Jon,

      One aspect that differentiates early HUP from Rogers is that the fee is only calculated up to the time the customer (in this case, Jack) is eligible for the discounted device price, depending on eligibility under the current standard upgrade offer. In other words, Jack only has to pay for the number of months remaining before he’s eligible, the maximum being 30 months, and not the number of months before the end of his contract, which is 36 months.

      While we don’t comment on competitor offerings, Rogers defines “Data Sharing” as the ability for two devices to share the same data plan over a network connection. The ability to share data over WiFi or through Tethering is free on all data plans over 1GB.

  • vlad mihaelesci

    kok wind trolls

  • no-name

    First of all i am posting this in hopes of remaining completely anonymous , and to clarify how the Early Hardware Upgrade program works…from my understanding so please DO NOT QUOTE ME IS THIS WILL NOT BE LEGAL BINDING IN ANYWAY : but i do believe I’m right on this, as explained to me in a 15 min in depth discussion with a Senior Rep……im going to explain to everyone the way the program ACTUALY works….as it ALLL based on WHAT KIND OF PHONE YOU HAVE…… and when you bought that phone………..so here goes…oh wait better idea….will post it in another post as it is length, and VERY IN DEPTH………but if u wanna send me a msg, inbox my facebook, or reply here, and i can give ya more details if u want while im typing it out

    • Feelingrippedoff

      Hi no-name. This is what I sent to Rogers_Chris:

      “@Rogers_Chris

      Hey how about this: On May 7th, 2011 we had a Blackberry that was eligible for an upgrade after its 2 years that we’ve had it. On Monday, May 2nd, we went in to a Rogers store, and they told us we could upgrade on our agreed upon May 7th date (we bought the phone May 7th, 2009). I called Rogers on Wednesday, May 5th to see if we could get an early upgrade by a day or two because the current Blackberry is very broken up). They said no; however, we could upgrade on Saturday May 7th. (Yes a lot of repetition). So, we go to Rogers once we are eligible to “upgrade” and the Rogers employee is about to finalize our new phone, until he sees an unexpected early upgrade fee. Baffled, thinking it was a gaffe in the system, he called worker’s support and they told him that on May 5th (the day I called Rogers and just TWO days before are upgrade eligibility) the upgrade policy for smartphones changed from 24 months (2 years) to 30 months (2 1/2 years). They were now trying to slap on a $90 fee. It says in the contract that after 2 years we are eligible for upgrade, several times by several Rogers employees. Mislead, we called Rogers customer support and the Retention center. They agreed with us; however, the newly instituted policy disallowed them forgive the $90 upgrade fee even though they fully agreed that we had been ripped off on the eleventh hour by Rogers. A manager is calling us tomorrow; however, Chris, how do you and Rogers possibly justify this policy change? 2 days before our hardware upgrade you changed the policy. That sucked. And to top that off, the guy from Rogers on Wednesday, May 5th told us that on Saturday we could come to a Rogers store for an upgrade. That leaves a bad taste in my mouth, it is unfair, we were misguided on multiple accounts, and I hope that is not the way you treat an existing Rogers customer who has 4 wireless lines, a home phone line, television, and internet with Rogers.

      The guy from worker’s support told the Rogers employee that this policy was implemented on May 5th, the day we called Rogers, where we were told May 7th was a date eligible for upgrade. We were told several times, and on the eleventh hour before our upgrade you charge us, long-lasting, and loyal Rogers customers with $90 upgrade fees. This is poor taste, bad business ethics, and Chris from Rogers, can you give me an explanation?

      Math for pricing:

      Phone: $99.99
      Activation fee (explain that one too): $30 or $35
      Upgrade fee: $90
      Total: $254.24

      This is far off the expected $99.99 for the phone plus activation. Rogers and other wireless providers who are part of the cell phone oligopoly continue to violate their customers charging ridiculous 3-year plans (way over global standards), high cell phone plans, and poorest customer support, seeing that you misguide your customers and tackle on extra upgrade fees that with tax, goes over $100.”

      This is what I sent to him. We were swindled by Rogers at the very last minute, literally two days before we were allowed to upgrade. Rogers employees didn’t even know about policy changes when. We are trying to get the Sony Ericsson Xperia Arc. We were told when this policy was put in that we could upgrade on the original 2-year date. I wanted to ask you what the senior rep said? When a manager from retention calls me tomorrow (Monday), will we have a chance of getting the phone on the original 3-year plan price without our fees (The way it was agreed upon in the contract that we signed May 2009, and the way several rogers customers informed us)?

  • mdonalds72

    Rogers_Chris: I believe that everyone here is smart enough to do the math. The main issue is that most people (myself included) were led to believe that you could upgrade your device after 24 months. Now it’s supposedly up to 30 months (depending on the type of device you are upgrading from)?

    • Rogers_Chris

      Up to 30 months, depending on the device. For customers who would have been eligible for a HUP and the recent change affects them, we ask that they call in to customer care. We’re trying to be fair to those customers.

  • Fobok

    The 30-month thing does bother me, but when I called the other day, I was still qualified for the 24-month. I’m guessing the 30-month upgrades may only apply to the ‘premium’ devices, or maybe new phones received after this goes live.

    Anyway, I’m going for it. Already sold my old Blackberry to help pay for my upgrade fee. I’m going in Sunday to try to get my upgrade.

    • Fobok

      Ok, guess the agent I called was mistaken. I am on the 30-month price point. Which brings the cost of upgrading up to almost the price of the phone I’m going for outright. I can’t afford that right yet, so think I’ll be saving up and buying my Nexus S outright when I can… probably through Koodo.

  • no-name

    ok the EHUP “Early Hardware Upgrade Program” is A COMPLETE JOKE

    I as a rogers customer care agent, i personally have taken 2-5 (maybe) calls so far regarding an early hup.

    FEE’S are all based from the current device you have, and what your attempting to upgrade to, and how long it’s been since you bought the device your upgrading from a*s the hup policy with rogers has changed ONCE AGAIN ( which rogers can do, as in the TOS it sates can change without prior notice)
    FEE’s :

    QMD :$10 PER MONTH, till the end of the prevoius device’s 3 yr term (all billed in 1 lump sum)
    SMARTPHONE : $15 PER MONTH till the end of the prevoius device’s 3 yr term (all billed in 1 lump sum)
    IPHONE & BB 9800 : $20 PER MONTH till the end of the prevoius device’s 3 yr term (all billed in 1 lump sum)

    upgrading from a QMD to another QMD (QMD : Quick Messaging Device : $10) : is allowable every 1.5 years but now will have to pay $10 per month x 18 months till end of original QMD 3 yr term equals $180

    but if upgrading from a QMD to a SMARTPHONE : its an EHUP fee of $270.00 ( 18 months left X $15, as your charge the smartphone EHUP fee, not the QMD EHUP fee )

    QMD( Quick Messaging device aka regular non-smartphone) u can renew every 18 months, except u pay $10 per month till the end of the 36 month term so the math is
    example:
    REGULAR HARDWARE HUP IS is EVERY 18 Months ( 1 1/2 years) ( no ehup fee will be applied if staying with a QMD )
    EARLY HARDWARE UPGRADE PROGRAM : Customer can EHUP EVERY 18 months, except u pay $180 for the remaining 24 months in the Original 3 year term, so the math is
    example:
    Cost Of Device : $19.99 (with 3 yr term)
    Hup Admin Fee : $35.00 ( non-waivable )
    EARLY HUP FEE : Minumum Number of months before a REGULAR UPGRADE 18( number of months remaing in 36 month term) X $10 = 180
    Tax ( 13% for Ontario ) = $30.55
    Total = $265.54
    Less Rebate ( if applicable for a rebate) = ???
    Total after Rebate : $265.54 – $0.00 = $265.54
    So therefore a QMD device a customer would be paying $265.54 ( might as well go buy it outright with no contract lmfao)
    TAXES : will vary according to Providence the customer lives in.

    ALL SMARTPHONES ( EXCEPT BlackBerry TORCH 9800 & IPHONE4’s )
    REGULAR HARDWARE HUP IS is EVERY 24 months ( 2 years) ( no ehup fee will be applied if staying with a SMARTPHONE )
    u can renew every 24 months, except u pay $180 for the remaining 12 months of the 36 month term of your previous device
    example:

    Device : Sony Experia Arc
    Cost Of Device : $149.99
    Hup Admin Fee : $35.00
    EARLY HUP FEE : $180.00
    Tax : 13% ( Ontario )
    Total : $412.44
    Less Rebate : $50.00
    Total after Rebate : $362.44
    So therefore a SMARTPHONE ( ARC ) device would cost a customer $362.44 ( might as well go buy it outright with no contract lmfao)
    Taxes : will vary according to Providence the customer lives in.

    ok and the this last one is kinda stupid……..

    PREMIUM SMARTPHONES ( BB TORCH & IPHONE 4 )
    REGULAR HARDWARE HUP IS is EVERY 30 months ( 2 1/2 years) ( no ehup fee will be applied if staying with a BB 9800 or Iphone 4 )
    EARLY HARDWARE UPGRADE PROGRAM : Customer can EHUP EVERY 30 months, except u pay $120 for the remaining 6 months in the Original 3 year term, so the math is
    example:

    Cost Of Device : $159.00 ( Iphone 4 )
    Hup Admin Fee : $35.00 ( non-waivable )
    EARLY HUP FEE : based on current device customer is upgrading from ) $120
    Tax : 13% ( Ontario )
    Total : $354.82
    Less Rebate : $0.00 ( no rebate’s on the Iphone 4 )
    Total after Rebate : $354.82
    So therefore a SMARTPHONE device would cost a customer $354.82
    Taxes : will vary according to Providence the customer lives in, I just used Ontario’s Tax rate since I live in Ontario

    ***NOTE***
    If your upgrading from a QMD to SMARTPHONE ( except BB9800 & Iphone 4 ) the rules are different again…..as the EARLY HUP FEE is even more $$$$

    old device ( QMD ) wants ARC ( NON – PREMIUM SMART PHONE )

    normally the regular hup is 18 months, but since you want a non premium smartphone Rogers will add 6 months of the Early HUP Fee on top of the original EHUP Fee so you would have to pay 24 months of the EHUP fee @ the SMARTPHONE RATE of $15/month so that equals a total fee of $360.00

    yes i totally agree with EVERYONE THIS PROGRAM SUCKS

    If this is confusing to understand or you want a specfic example for a certain phone, i’ll do my best to calculate your cost of your hardware upgrade.

  • no-name

    sorry for the extremely long post

  • hank hart

    sure nice to know ALL the possibilities, wow also nice to know that all big moneygrabbers can be put on the observation platform when hydro starts giving acces such as broadband via hydrolines than no more problems as all programs are possible via high speed hydrolines acces NICE DREAM EH??

  • Guest

    TELUS is your master!

    ROGERS trying to copy TELUS and still can’t get it right, just FYI, TELUS will be changing their HUP program to be even more fair and cheaper!!!

    ROGERS + FIDO = EPIC FAILURE!!!

  • Guest

    Another way to prove that TELUS is better: go compare the stock prices!!! TELUS as a company is doing way better and this is the reason why TELUS is giving more to their customers, they think long term and has the best Retention and Loyalty programs and the Marketing team kicks the sh*t out of ROGERS.

    Poor Ted, he must be rolling in his grave…RIP Ted, it was great when you were around!

  • vlad mihaelesci

    wind fanboiys stop trolling damnit

  • HK__Forever

    This is Mobile Mess-up!

  • HK__Forever

    EARLY HUP FEE sounds like Early Cancellation FEE

    And Hup Admin Fee is just another one-time activation fee?

  • double anonymous

    @no-name
    Another misinformed Rogers Rep that can’t read, write, understand and explain basic concepts.

    Early HUP = discounted price of phone you want to get + early HUP fee calculated by multiplying fee for the device from which you are upgrading (non smartphone is $10, Smartphone is $15 and Premium devices (iPhone and BB Torch) is $20) x months remaining till eligibility for regular HUP (this must be at least 6 months since last upgrade or Handset Protection Guarantee device you got subsidized from Rogers and terms are based on from what device you are upgrading – eligibility for regular upgrade is 18 months for non smartphones, Smartphone is 24 months and Premium devices (iPhone and BB Torch) is 30 months) + Early HUP Fee of $35 and of course tax.

    The reasoning for the program is to offset the original subsidy you got from Rogers. But you are right – with the early pricing – you might as well pay the ECF with all the promotions going round for $0 iPhone 4s.

    • Jim R

      said slype: “Again, it’s about openness and treating your customers fairly, something the big three haven’t figured out yet.”

      Perhaps one day.

  • MuRaNo

    @Guest

    The stock price for Rogers RCI.B is 35.38 however the whole value of the company is 19.56B.
    The stock price for Telus T is 51.91 however the whole value of the company is 16.81B.

    Thus the only reason Telus shares are higher is because the have done less splits, you probably don’t understand that, this must just be a waste of my time.

    I do hope your not a broker, your clients are going to get broke in no time !!!

    • KingK

      Nothing to do with splits but with shares outstanding.

  • Don

    $20 a month for Iphone or Torch equals the cancellation cost per month. Whats the point? Cancel and get a new phone somewhere else

  • Jim R

    For the love of $DEITY, why does this have to be such a fracking song and dance? In Quebec, due to bill 60, you terminate your contract whenever you want and pay only (and exactly) the remaining (prorated) device subsidy – you can then sign up for a new contract and new phone. It’s fair and incredibly transparent (much fairer than the $10, $15, $20 bucket rigamarole). Why can’t the carriers just do the right thing and adopt this on their own, without the need for fairness and transparency to be legislated on them?

  • Timbits93

    I’m trying to make sense of this system right now.

    I actually went into a Futureshop and looked at the subsidies on our account and its 100% different than what the Rogers media team is saying about the HUP eligibility DATE.

    Upgrading from a Classic Phone to a Smartphone = 24 Months.
    Upgrading from a Classic Phone to a Classic Phone = 24 Months.
    With approx. 4 months remaining till eligible for reg. HUP, $10 x 4 = $40 extra.

    Where’s this “18-30″ months thing? Everyone at Rogers have no idea what you guys are saying just because they rely on the system to do the math.

  • B

    Telus announced their early upgrade policy months ago, and it’s cheaper!

    Telus early device upgrade fee is the following:
    $5/month for feature phones
    $10/month for smart phones & BlackBerrys
    $15/month for iPhones

    Why is Rogers charging more? They think they have a better network (including EDGE and GSM, maybe, but who wants those with a smartphone?)

    It’s nice to have Rogers offer a clear upgrade policy, but to be more expensive than Telus? Seriously? Telus is looking better and better by the day and Rogers starts to look worse and worse. Get your act together Rogers, start thinking about your customers first instead of profits! Profits will come if your customers are happy!

    • Rogers_Chris

      Hi B,

      As I said earlier, one aspect that differentiates early HUP from Rogers is that the fee is only calculated up to the time the customer (in this case, Jack) is eligible for the discounted device price, depending on eligibility under the current standard upgrade offer. In other words, Jack only has to pay for the number of months remaining before he’s eligible, the maximum being 30 months, and not the number of months before the end of his contract, which is 36 months.

  • slype

    Rogers is so behind on this.. they are only thinking about this now because they are bleeding the customers who are knowledgeable. The same people who are on the up and up on smartphones and will eventually convince their friends not to resign with Rogers (or the other 2) once their prison sentences are up.

    By and far, the best thing I like about this board is that no one gets censored like they do over at Rogers Redboard. Again, it’s about openness and treating your customers fairly, something the big three haven’t figured out yet.

  • seller

    trust me its 30 month if your previous subsidize device was a smartphone… ripppppppppppppp

  • Pat

    What the hell is this crap? I am at 24 months now, and was ready to upgrade as soon as you launch a decent next gen Android device like the Atrix of Galaxy SII… Now I have to wait another 6 months???

    Anyone want to take over my 6gb data plan??? Peace Rogers, I’m out!

  • HK_Forever

    When can we get, for example, a Nexus S for $199 with a 2-year contract like in the states?

  • Jose

    Nice one on copying Telus lol. My God.

  • Rogers_Chris

    @Feelingrippedoff

    To be fair, we’re encouraging customers who were eligible for an upgrade and no longer are to call into customer care. It sounds like you’re in good hands.

    I understand where you’re coming from. It’s just unfortunate timing on your part, and like I said, we’re trying to be fair and encourage customers to call in.

    @Rogers_Chris

    • Jon

      To be fair, the UK has banned 3 year contracts, 2 years being the norm.

      This 2 year contract is subsidized similarly to our 3 year contract.

      This 2 year contract is 24 month … 6 (SIX) months LESS than your 30 month HUP “promotion”

      LOOOOOOOL @ the state of Canadian telecom.

      Ugh, “unfortunate timing,” more like unfortunate circumstances having signed a contract with this unscrupulous business [Rogers].

      Try to convince me to see the light Rogers_Chris, I will take a step back and listen to your points as unbiased as I can, I’ll give you the chance.

      So please reply, Rogers_Chris.

  • Jon

    We will be paying rogers to extend our contract.

    K, here’s my money, take it, all of it.

  • hannah

    ok so, im with rogers, and i think this sucks. because im with a 3 year plan i am 1 year into my plan and my phone will not recieve messages and wont send messages at times and turns off and wont turn back on when it is fully charged some times and i want a new phone, but i no if i get a new phone i will have to pay that stupid fee what do i do if dont want to pay this fee.. because i dont i should pay this fee my 1. my phone is messed and 2. i want a new phone i want a blackberry torch.

  • hannah

    so what will i do ?

  • Blaine

    I wouldn’t mind the change to 30 months, if some of these phones would last longer than 18-24 months. My BB Bold 9700 has damn near bit the dust, and I am now told I have to have it for another year.

    • qster

      BB went the early Ford (car) route and built cheap quality phones that don’t see past the 2 year mark. The phone was already out-dated before it hit the market.

  • qster

    The people who work at Rogers are all a bunch is i****s…
    Why in the world when another i***t (customer) do a hardware upgrade at 30 months with only 6 months left in their contract? They can port the phone to another carrier and get a better plan/phone.