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Public Mobile having Montreal coverage issues… extends “remorse return period until July 13th”

By on July 2, 2010 at 10:16am in Asides, Mobile News, Public Mobile, Various News

It seems that the anticipated launch of Public Mobile’s Montreal network is having a fair share of challenges. We’ve been following their blog post to customers who have been experiencing coverage issues.

Public stated on June 25th (the day they launched Montreal) that customers where having problems “setting up their Public Mobile phones”. Then on the 26th on a blog post Public reps said “we will be adding more over the next three weeks to solidify and expand our coverage…We’ll also have a repair to one of our sites completed Monday which will also add to our coverage.” Then on the 28th of June another post stated that customers “will see improvement in the coverage through the next few weeks”.

Finally, yesterday Public Mobile posted another update that read “the network team is continually review the network performance. We will update you when we have confirmation of these adjustments…There are new sites going live in the next week… we are extending the remorse return period until July 13th for those customers that activated their phone prior to July 6th. This means that if you are unhappy with our service, you can return the phone with the original invoice and packaging and we’ll provide you with a full refund.”

Originally Public Mobile was set to launch their network “in late 2009/early 2010″ but was delayed. Public stated that this first delay was caused by “Last summer’s city strike in Toronto held up the permitting process for building our DAS (distributed antenna system) network.”

This delay caused the Montreal launch to be pushed back but Public reaffirmed potential customers that they “want to make sure our customers have access to the best possible network technology available”.

Via: Public Mobile

Related posts:

  1. Public Mobile goes live in Montreal… price drops Samsung R312
  2. Public Mobile officially launching in Montreal June 25th
  3. Public Mobile launching in Toronto May 26th, Montreal June 25th
  4. Public launching Toronto “end of May”, Montreal “end of June”

Discussion

4 comments for “Public Mobile having Montreal coverage issues… extends “remorse return period until July 13th””

  1. and some of you wonder why *WOULD* Rogers launch “Chatr”, getting pissed off and annoyed.

    they are taking advantage of a great situation. new entrants have problems with networks.

    ALL OF YOU seem to think that the existing carriers should “lend a helping hand” and “be nice guys”, and “give you all a break”

    guess what. they run a business. they have shareholders to speak to. many of those shareholders could be YOU (if you own RRSP’s or a mutual fund)

    so SHUT UP

    Rogers and the other guys SHOULD beat these new entrants down when they are hurting. thats THE POINT of competition.

    for those of you watching the world cup, perhaps we should let the weakest team win the championship? is that what you want? is that fair? you all seem to think Rogers should “let wind mobile and public mobile be” and just “sit back” doing NOTHING.

    man, would you all make lousy businessmen

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    Posted by jarr | July 2, 2010, 11:22 am
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  2. I’m staying with PM. They give my a extra free month and my phone work in my area. That all I really care about.

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    Posted by Mike | July 2, 2010, 9:36 pm
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  3. Public mobile as a venture is a waists of money as a consumer I wouldn’t buy their products it’s perfect for drug dealers who require the anonymity and lost cost and don’t mind putting up with sh*Ty network. Every time I cone on this site all I hear are people who complain about the big three and how they “rob” you. Last time I checked robbery went taking someones belongings without their consent. I agree with jarr they are a business they need to make money if you’re happy with winds bad aws network and small local coverage and low prices then shut up and stop complaint about Rogers the way I see it the only reason Rogers launched chatr is to put wind and mobility out if business and they will succeed and then they will close ip shop leaving all their sub par customers without cellular service. All this to say if you’re gonna put up with public mobiles bull crap network then you’re not a good enough customer for Rogers bell or Telus if they took you on as a customer your account would end up in collections in less than a year

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    Posted by Harry | July 4, 2010, 12:16 am
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  4. you ever hear of the expression that you catch more flies with honey than you do with vinegar? I think people understand that these companies are businesses but when you rape your customers, it makes for bad PR. How would you feel if you hired someone to do something and they overcharged you through the roof? We’re not a communist country. We should be treated fairly despite the bottom line.

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    Posted by yaright | July 4, 2010, 10:21 pm
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