If you’ve ever needed help with your Twitter account, but have been frustrated by the relative lack of support options offered by the company, Twitter now provides a proper recourse. On Tuesday, the social media network launched Twitter Support, a chat bot that can provide account help through the platform’s direct messages functionality.
Now you can Direct Message @Support in English for #TwitterTips and inquiries regarding your account.
— Twitter Support (@TwitterSupport) May 16, 2017
At the moment, the bot is only able to converse in English and its expertise is limited to more general issues. That said, the bot will likely save some people a wasted trip to the company’s website.