Nova Scotia seems to riding along the trend of changing up legislation to protect wireless customers who “feel trapped in their cell phone contracts.” We’ve seen other provinces announce similar changes, which later became law, such as Bill 60 in Quebec and recently Bill 35 in Manitoba (effective September 15th).
Today, Service Nova Scotia and Municipal Relations Minister John MacDonell proposed amendements to the Consumer Protection Act that will see it mandatory for carriers to advertise the minimum monthly costs of a wireless plan, plus the highlight of the changes includes capping the cancellation fee at $50. The complete list of changes are below and – if passed – would only be valid for those who sign a contract after the regulations go into effect.
Here are MacDonell’s suggestions:
- letting customers cancel their contract at any time, and limiting contract cancellation fees to no more than $50. Customers will still be responsible for buying out their equipment if they cancel the contract early.
- restricting automatic contract renewals or extensions
- requiring cellphone service providers to include consumer protection information on responsible cellphone use and cyberbullying with the service contract
MacDonell stated that “Nova Scotians have told us they feel trapped in their cell phone contracts and they want changes that removes hidden fees or price jumps and allows them to switch providers if they are unhappy with the service without heavy penalties. Today’s legislation will provide people with what they are asking for and will give clear and informed options so people can choose what’s right for them and their family.”
Source: Nova Scotia