CRTC fines two home improvement companies $170,000 for violating telemarketing rules

Manon Bombardier, CRTC Chief Compliance and Enforcement Officer, is laying down the law once again. Two home improvement companies have been fined for violating telecommunications rules and have been ordered to pay a hefty sum.

The CRTC’s investigations found that Canadian Choice Home Improvements Inc. was registered but failed to subscribe to the National Do Not Call List (DNCL), while Le Groupe Hydro Hvac Inc. had not registered nor subscribed to the list, making unsolicited calls to Canadians with numbers registered on the DNCL.

Canadian Choice Home Improvements has paid $140,000 in administrative penalties and Le Groupe Hydro Hvac Inc. has paid $30,000. Both companies have now agreed to act in accordance to the telecommunications rules moving forward.

Bombardier stated, “Canadians play an important role in our investigations of unwanted telemarketing calls by providing clear and complete information when filing a complaint. In this case, their information assisted us in bringing these two companies to conform to the Unsolicited Telecommunications Rules. Today’s announcement is another reminder to all telemarketers that compliance with the Rules is not optional.”

[source] CRTC [/source]