City of Toronto launches 311 service for non-emergency info


September 24, 2009 1:26pm

311torontoThe City of Toronto has launched a new service that gives residents access to non-emergency information. 311 Toronto can be called and a customer service rep will answer calls and resolve and questions you may have that relate to Toronto. The service is available 24 hours a day, 7 days a week and available in 180 languages. Also, TTY service for the hearing impaired is also available.

If you’re outside the city you can dial 416-392-CITY (2489) to get connected to the service.

Mayor David Miller stated “This is a pivotal day for customer service for the City of Toronto. Residents and businesses are entitled to easy access to City services and programs. 311 Toronto ensures that every resident and business has direct access to a person at the City who can help – 24 hours a day, seven days a week.”

More here

  • Clint

    Wow. Didn’t realize that the 311 service we have in Calgary was only here. We’ve had that service for a year or more. They just added similar things to the other x11 numbers. Everything at your fingertips by just dialing a 3 digit code.

  • Allana Smith

    I was always at a loss- having come from Ottawa, that Toronto, being the biggest city in the country- didn’t have 311. I use 311 in Ottawa all the time. Now that I live in Edmonton, I use 311 all the time too. 2009 and you’re only getting 311 now? ABOUT TIME! I hated living in Toronto

  • toyandme

    “The service is available 24 hours a day, 7 days a week and available in 180 languages”

    This is the kind of news that can make unilingual people feel somewhat uncomfortable…

  • Shabnam

    thanks Mayor David Miller,It is really great service.