Telus is facing an outage impacting its mobile network, particularly phone calls, as of around 9 a.m. ET on Nov. 5.
MobileSyrup received some reports from readers impacted by the outages, and some of our writers have also confirmed issues with phone and voicemail services, but problems appear to be sporadic.
Moreover, outage tracker Downdetector saw a spike in outage reports starting shortly before 9 a.m. ET, with the map showing reports concentrated in Toronto, Ottawa, Calgary, Edmonton, and Vancouver.
MobileSyrup has reached out to Telus regarding the issues and will update this story with additional details the carrier provides.
However, the carrier’s own outage website details multiple problems across Ontario, Quebec, Alberta, and B.C. These include wireless outages as well as problems impacting home phone, internet, and TV services. Most of these started in November, though some of the listed outages date back to October or even the summer.
Ontario
Telus reported a “degradation of wireless services” that started at 9:39 a.m. in Maidstone and Tecumseh, Ont. Data, text, voice, and 911 are all impacted.
The carrier says it offers 911 wireless fallback that uses other carriers’ networks in the area, but notes that customers may need to set their mobile device network to automatic in order for it to work.
Also in Ontario, around the Ottawa area, Telus reported a wireless services failure impacting voice calls, but only when calling landlines.
Quebec
A Nov. 4 outage linked to a damaged cable is ongoing but could be fixed as early as the afternoon of Nov. 5, according to the Telus outage page. This outage impacts data, voice, and text services in Chateauguay, Kahnawake, Lery, Mercier, Saint-Constant, and Saint-Remi.
Alberta
Telus’ website lists 11 active outages in Alberta, most of which date back to October or beyond. These outages are mostly related to home phone, landline 911, and internet/TV services. These include:
- Plamondon – home phone, 911 landline, outage due to suspected cable damage, started Nov. 4.
- Athabasca – home phone, 911 landline, outage started Oct. 30, suspected cable damage.
- Edmonton (Jasper Place) – two home phone, 911 landline outages reported, started Nov. 2 and 4, suspected cable damage.
- Valleyview – home phone, 911 landline, outage started Oct. 30, suspected cable damage.
- Peace River – home phone, 911 landline, started Nov. 2, suspected hardware problem.
- Edmonton – three outages for internet and two for Optik TV, one starting Oct. 4, one Nov. 4 and the last on April 17. Caused by hardware problems; investigation and restoration efforts ongoing.
- Edmonton (Bonnie Doon) – home phone, 911 landline outage caused by a cut cable on Oct. 28, restoration efforts ongoing.
- Grouard – home phone, 911 landline, outage started Oct. 24, suspected cable damage.
B.C.
Telus’ outage site lists several issues impacting B.C., including wireless, home phone, 911 landline, internet, and TV. Notably, several of the listed outages stem from the B.C. wildfires earlier this year, but others started in November.
For wireless specifically, Telus reported a degradation of wireless services in Vancouver and Whistler impacting data, text, and voice services, which started on Nov. 4. The carrier hasn’t yet determined a cause
- Gibsons – multiple home phone, 911 landline outages under investigation; suspected hardware problem.
- Hope – home phone, 911 landline, internet, Optik TV outages, suspected hardware issue, started Nov. 2.
- Delta – internet and Optik TV outage with undetermined cause, started Nov. 1.
- Several outages dating back to July and August related to wildfires.
If you’re with Telus, let us know down below whether you’re impacted by any of these outages.
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