CIBC has announced new voice commands for its banking app.
The in-app voice commands allow customers to use their voice for different banking tasks and explore products or services. The in-app voice commands work with the recently launched ‘Digital Cart’ service, where users can open a new deposit account, apply for overdraft protection and secure a credit card.
“By adding voice commands, we’re deepening the mobile experience and laying the foundation to build a unique, personalized in-app search engine that will allow clients to verbally call up any past banking transaction on their mobile device,” says Aayaz Pira, senior vice-president of CIBC’s digital retail and business banking divisions.
The voice navigation is available for iOS and Android and uses the dictation feature already present in users’ smartphones to search and access banking tasks through hands-free keyword search voice prompts. For instance, a user can say “send money” and the app will provide a list of options for sending money, such as e-transfer or global money transfer.
The newly-launched digital cart portion of the app allows users to research, apply for and add multiple products to their ‘shopping cart’ without having to visit a banking centre. If anything gets confusing with the digital cart functionality there is a ‘Save and Resume’ option that allows for users to book an appointment on their mobile device and continue where they left off at a CIBC bank.
Digital Cart also has a real-time adjudication that allows their app users to get recommendations on pre-approved products based on their financial needs and whether or not they qualify.