Rogers and its sub-brand Fido have seemingly lowered their device shipping fees amid the ongoing scrutiny from the CRTC.
Rogers started to charge a staggering $25 fee in 2024 to have the device shipped directly to your door — but the Rogers website now shows it’s $9. Interestingly, if you choose to have the phone picked up in-store, the $9 fee is waived completely.
When Rogers launched the shipping fee in 2024, Bell and Telus offered free shipping. However, Telus has since added its own $25 shipping fee, though at the time of writing, Bell doesn’t appear to charge for shipping.
While it’s not clear what spurred Rogers to reduce its shipping charge at a time when it’s raising prices, spending billions on sports organizations, and laying off workers, the timing of the change is certainly interesting.
The shipping charge reduction comes as Rogers, alongside the rest of the Big Three, has been in the CRTC’s crosshairs over junk fees. Recently, the CRTC launched a review to determine if the Big Three will be fined for violating the ban.
In the case of Rogers, the carrier replaced its old connection fee with a $40 device handling fee after the rules banning activation fees came into effect. The CRTC then sent a letter to Rogers over the device handling fee and other charges, including the $25 shipping cost.
In a June 18 letter to the CRTC, Rogers tried to justify its shipping fee, saying that it’s “not a fee incurred as a result of activating a new retail telecommunications service plan or modifying an existing one” and therefore it’s exempt under the new fee rules.
The junk fee ban isn’t the only issue the CRTC has with Rogers. The commission also sent a letter to the telecom giant in late June asking questions about the carrier’s recent $5/mo price increase.
Source: Rogers Via: PlanHub (Reddit)
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