Rogers is experiencing issues upgrading existing customers to the newly-released Samsung Galaxy Note 4. Over the past few hours, we’ve received dozens of frustrated Twitter messages and emails from customers attempting to upgrade to the Note 4 only to be told that the device has not been added to the system.
A Rogers representative told us, “We apologize to any of our customers who are unable to get their Samsung Galaxy Note 4 today. We’re experiencing technical issues processing hardware upgrades for the Note 4 and will have this resolved by tomorrow – the issue doesn’t affect new customers.”
There is no indication if Rogers will be compensating those customers who had pre-ordered the device as they expected to have it in their hands today.
Update: Rogers has informed us that all activation issues for the Galaxy Note 4 have been resolved, so if you’re an existing customer looking to upgrade to the device, head to a local Rogers store.