New TELUS cancellation policy for those who “activated or renewed on or after November 21st”

With the new upgrade program at TELUS also comes a new cancellation policy. According to the internal doc we’ve received it states that this new policy applies to “clients that activated or renewed on or after November 21, 2010. The policy will be slightly different in Quebec than it is in other provinces.” The details of this new policy is based on 3 areas: The amount of your original hardware discount; The number of months remaining in your contract and an “admin fee” of $50 (doesn’t apply in Quebec).

Customers who activated before November 21st will still need to pay $20 x the months remaining on your contract. But for those who sign up on November 21st or later TELUS states that “The closer the client is to the end of their term, the lower the fee”.

Here’s the examples of how the policy works:

Example (non-Quebec):
At activation, a client received a $400 discount on a 36 month service term. After 20 months their cancellation fee will be:
Monthly pro-rated discount = $400 / 36 months = $11.11
Remaining discount = $400 – ($11.11 x 20 months) = $177.76
Cancellation fee = $177.76 + $50 Admin fee = $227.76

Example (Quebec):
At activation, a client received $400 discount on a 36 month term. After 20 months their cancellation fee will be:
Monthly pro-rated discount = $400 / 36 months = $11.11
Remaining discount = $400 – ($11.11 x 20 months) = $177.76
Cancellation fee = $177.76 (no Admin fee)

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