J.D. Power and Associates has awarded Fido with Wireless Canadian Customer Satisfaction Award. Their top rank in the contract service segment leads all the carriers in Canada and examined the perceptions of wireless customers with their service, mobile phone and retail experience.
“We would like to thank our customers who gave us their vote of confidence and our employees who’ve worked so hard to make us better, because you can’t receive the J.D. Power and Associates award for “Highest in Customer Satisfaction with Contract Wireless Service” without a lot of help,” says Sylvain Roy, SVP and General Manager, Fido. “We believe this award demonstrates that we are living up to our brand promise: Always by your side, with fairness, transparency, helpful suggestions and a rewarding experience from day one,” he adds.