On Wednesday, the Commissioner for Complaints for Telecommunications (CCTS) will release its mid-year report detailing the number of complaints Canadians are bringing to the organization about their telecommunications service. The CCTS, which is an independent though industry-funded agency, says the news will be made public on March 30th.
In December, the CCTS published its annual report for 2014-2015 and Bell grabbed top spot in the country with 3,599 complaints, followed by Rogers at 1,814, and Wind Mobile with 704 complaints. It’s also worth noting that the number of complaints declined 12 percent over the previous year.
Canadians can contact the CCTS and lodge complaints about their wireless, internet, local phone and long distance services.
For the past six years, the CCTS revealed billing errors topped the list of consumer complaints against telcos. It’s not clear if the trend will continue, but the possibility is high.
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