CRTC says customers of Vancouver-based TNW may be disconnected over Telus dispute


The Canadian Radio-television and Telecommunications Commission (CRTC) has issued a warning to phone and Internet customers of Vancouver-based Téliphone Navigata Westel Communications, stating that many might be disconnected as of November 21st, 2016 — and it’s all down to a payment dispute with Telus.

According to a letter sent to both TNW and Telus by the commission on September 22nd, 2016, Telus reached out to the CRTC in August to give notice that it would terminate services to TNW as a result of payment issues. It also stated that both parties had already gone before British Columbia Supreme Court. Soon after, the commission also received comment from TNW.

After hearing both sides, it has decided not give TNW its requested 270 days before disconnection, instead mandating 60 days.

The release also notes that the consumer alert only concerns areas where TNW is providing services via its commercial arrangements with the Big Three telecom. While those areas are not specified, the CRTC has ordered that TNW must notify all customers that will be affected, so that TNW customers won’t be in for a rude surprise.

On its website, TNW states that it services carriers, business, government and residential clients across Canada, with infrastructure that includes  a wireless microwave backhaul network, a trans-Canadian SONET Fibre Optic Network, and multiple CLEC/ILEC mutual CO facilities.

Image credit: Per-Olof Forsberg via Flickr

Related: CRTC will implement wholesale access to fibre optic internet


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