A few days ago an internal doc leaked online that showed Rogers intending to make some changes to how wireless customers could cancel or adjust their service, regardless of what province they reside in. These changes will only impact those customers who activate or renew on January 22nd, 2012. “Rogers is proactively making changes” and will see a similar structure to Quebec’s Bill 60, and Manitoba’s upcoming Bill 35. We are also hearing this will be valid for Fido customers, too.
Employees have started their training, apparently a $12.50 “service disconnection fee” will be implemented for anyone who decides to cancel their service before the contract period is over. This fee will be in addition to the hardware subsidy cost and will look something like this: Hardware Savings / # of months in term X # of months remaining in the term + $12.50.
Here’s the example we showed a couple weeks ago:
You signed up for the iPhone 4S 16GB on a 3-year at $99, your “Hardware Savings” is $550 (retail price is $649). If you decide to cancel your Rogers contract at the 1-year mark, your cancellation fee will be $550 / 36 X 24 = $366.67 + $12.50 service disconnection fee for cancelling = $379.17.
We’ll have more info soon…