Back in December of last year the CRTC handed Bell a fine of $1.3 million for “the company’s unauthorized telemarketing practices” for calling people who were registered on the National Do Not Call List (DNCL). Today, the Toronto Star has come forth with some news that according to documents they obtained it shows that some of those contract telemarketers were aggressive, abusive, cursed at potential customers and in one case a death threat. Whacked.
The Star states that their document gives this example:
“I had a telemarketer call, on behalf of Bell Canada offering me a free cellphone … he kept interrupting me saying, ‘You listen to me, I have this offer,’ so I asked what company he works for. I intended to ask to be placed on their ‘do not call’ list. He says, ‘Shut the f— up’. . . I said, ‘Excuse me?’ He said, ‘You shut the f— up,’” stated a complaint made to the CRTC last July.
“I asked to speak to a manager, and after a few moments of silence someone said, ‘Where do you live . . . I come and kill you.’”
Bell previously stated these telemarketer calls were outsourced and recently “terminated its relationships with two telemarketers and suspended several others due to non-compliance with the Unsolicited Telecommunications Rules.”
Source: The Star