Loblaws has been accused of deleting bad Google reviews for its new Loblaws No Name grocery store in Windsor, Ontario.
Reddit user ‘bandi53’ posted on the social news aggregator accusing Loblaws of deleting bad store reviews.”They had a pile of bad reviews, and suddenly… gone!”
Windsor No Name store deleting bad reviews.
byu/bandi53 inloblawsisoutofcontrol
Currently, the supermarket only has three five-star reviews from two weeks ago. However, according to Google’s Help Centre, businesses can’t delete reviews themselves but have to ask Google to remove or delete them from their profile.
Additionally, one of the commenters to the Reddit post replied:
“Google Pro here… You cannot delete Google Reviews unless you succeed in reporting the review and getting the associated Google accounts shut down,” reads one comment. “Instead, they probably ‘closed’ the location, then moved the map marker and stuffed the ‘new’ location with five-star reviews.”
However, Loblaws responded by email to Blogto.
“We certainly have not deleted any comments, nor have we moved the marker,” said a spokesperson.
Another Redditor commented:
“Also, Google removes reviews that are left by people who never went there. They check your location when [a] review was submitted.”
Loblaws’ ‘No Name’ grocery stores launched in parts of Ontario earlier this year. This grocer is based on the company’s brand of bright yellow generic products. The store will reportedly help customers save up to 20 percent on everyday grocery items and household essentials. The store that reportedly received the complaint is located at Windsor Crossings Premium Outlet Mall and opened on September 5th.
MobileSyrup may earn a commission from purchases made via our links, which helps fund the journalism we provide free on our website. These links do not influence our editorial content. Support us here.
