Update: Rogers and Fido increase connection fee to $60

Update July 7th, 2023, at 9:19am ET: Rogers confirmed to MobileSyrup that it also increased Fido’s connection fee from $50 to $60.

Though Rogers said the change happened on the same day, portions of the Fido website have yet to be updated to reflect the change. For example, Fido’s ‘Build your plan‘ page still listed the fee as $50 at the time of this update, while this ‘Plans’ page lists the new $60 fee.

The original story follows below.

Apparently it’s time for another connection fee increase at Rogers. The company’s “Setup Service Fee” is now $60, up from the $50 it previously charged.

The Rogers website lists the new pricing in the hidden full details section below its mobile plans. As before, customers can avoid the fee by using self-serve options, but if they use Live Chat, Customer Service, or in-store services, Rogers will charge the $60 fee. Rogers also noted that it waives the fee for customers with visual impairments.

Rogers’ increased connection fee as of June 30th, 2023

At the time of publication, Bell, Telus, and their respective flanker brands still charged $50 connection fees. However, as we’ve seen with past connection fee increases, when one goes up, the others do too.

Rogers last increased its connection fee in July of 2021, going from $45 to $50. It followed Bell and Telus, both of which similarly raised connection fees to $50 that same month.

Prior to that, Rogers’ connection fee went from $40 to $45 in October 2020, and from $35 to $40 in February that same year.

The increased connection fee comes after Rogers reduced the cost of some of its 5G plans in May. It also comes on the heels of layoffs at the company following the Shaw merger earlier this year.

Update June 30th, 2023 at 1:06pm ET: Added additional information to the story, including that the fee is waived for visual impairments.