Following information MobileSyrup was made aware of earlier today, Telus has confirmed that it will increase its connection fee from $45 to $50.
“After careful review and consideration, on July 29th, we will be adjusting the connection fee from $45 to $50, which includes the support our Telus team members provide when processing your activation or renewal,” said a Telus spokesperson in a statement to MobileSyrup.
The last time Telus increase its connection fee was just eight months ago in November 2020, when the carrier raised the cost of connection from $40 to $45.
According to Telus, “The connection fee includes a SIM card and access to a Telus team member to process your activation or renewal along with other exclusive Telus services like Smart Start, Learning Sessions and the Device Checkup App.”
Update 07/27/2021 at 2:39pm: Koodo confirmed it also plans to increase its connection fee to $50.
Unfortunately, Canadian carriers tend to copy each other when it comes to pricing. Telus’ move is likely the result of Bell and Virgin Mobile increasing its connection fee from $45 to $50 earlier this month.
An easy way to avoid the fee is to set up your device or new line online instead of doing it in-store. Likely, other Canadian carriers will swiftly follow suit and also increase their setup fees.