Telus revamps Device Care insurance program, discontinues $12/month Premium option


  • Ken

    Insurance is a money maker for Telus and I would recommend people stay away from it and that applies to any electronics.

    • J nguyen

      How does Telus make money off insurance when it is sold through eSecuritel?

    • MassDeduction

      Sales commissions that Telus receives, at a minimum, I suspect.

    • Roger

      The rep I got my Note4 from pushed it pretty hard.. I went for it just because he was giving me enough discount off the already already sale price. I kept it for a couple of months and got a replacement phone as the initial one’s back button didn’t work very well. I didn’t have to pay the $29 fee, though.

  • hardy83

    “– A lost or stolen device– Changes or enhancements to your phone
    – Abuse, misuse, or intentional acts
    – Problems with the phone before your enrollment was in effect
    – Failure caused by computer viruses
    – Accessories (unless part of the failed device)
    – Any cosmetic damage”

    Gotta love the restrictions being obscure enough that they could deny you the coverage with every possible scenario other than the phone dying of old age. Of course I’m sure even they could say it was a pre-existing condition as bullet 4 points out. lol

    Ahhh insurance.

  • xanth18

    Those restrictions make the plan useless. Telus will ALWAYS states one of those as the reason they’re not paying out.

    • Roger

      I got my replacement device within two days after I told them my back button doesn’t always recognize my pressing it. I’m not complaining.

  • If Bell changes their plan to be like this, there is no point in getting the insurance. So far the Bell insurance covers EVERYTHING.

    This one reminds me of the old Rogers insurance. I hope the other carriers don’t follow

    • MoYeung

      Depends on which Bell Smart/Phone Care plan you have…

  • MassDeduction

    Get a good case, save the monthly/annual fee, and buy a used phone if you manage to break your device. Problem solved.

    • Tyrannosaur3464

      So you buy a GS6 Edge (like a dummy) break it, like it was intended to, and get a swap device for $80?

      What if I word it like this. You buy a new BMW M3, you get in an accident for speeding, and you pay your $500 deductible on $10,000 worth of damage.


    • MassDeduction

      What you’ve described is not a parallel. Car insurance is a better deal for the consumer because it costs less in relation to the device (probably because car insurance is more widely held than device insurance, reducing the risk to the insurer). Device insurance costs $100-180 per year on devices that cost typically $400-1300. Would you pay car insurance on a BMW M3 if it cost $10K+ per year and only covered damage to the car (no coverage for things you might damage with your car)? That’s effectively the same proposition as what device insurance provides at the rates they’re asking.