Rogers released their “Rocket Mobile Hotspot” a couple months ago, this is the Novatel Wireless MiFi 2372 that Bell and Virgin recently recalled. Well, it seems like Rogers is joining the party and making sure their customers are safe.
A note sent to us stated that “in some cases the battery for the Novatel Wireless MiFi 2372 (Rogers Rocket mobile hotspot) may swell and cause the device to malfunction. In addition, some users have found the device’s battery cover to be difficult to remove… As a precaution, Rogers is contacting its customers to recommend that customers stop using this device, to turn the device off, and to not recharge the device. We also recommend that customers not attempt to remove the battery cover.”
Similar to Bell/Virgin, Novatel is sending a pre-addressed, pre-paid envelope so they can replace the battery and the battery cover. They state that this will take up to 7-10 business days. On another good note is that Rogers customers who have this “will be provided with a credit for the inconvenience of not having use of their Rocket mobile hotspot device”.
Update: We sent an e-mail to Rogers wondering what customers can expect the credit to be. They state that “The details of the credit are not finalized, however we are working with Novatel to provide a minimum credit of one month’s worth of the customer’s monthly service fee.”