Update 18/05/2023 9:25am ET: Rogers says the disruption was caused by fibre damaged by a third party. “Our technical teams worked quickly to identify the cause and restore services. We sincerely apologize to affected customers for the interruption,” the company said in a statement.
Update 17/05/2023 5:07pm ET: Rogers resolved the outage around 4pm ET Wednesday.
The original story continues below…
Rogers says customers in Alliston, Bolton, Orillia, Caledon, and Orangeville are experiencing a service outage.
This is impacting TV, internet and home phone services. Downdetector shows a spike in outage reports after 12pm.
“Our teams are aware and already hard at work to get your services back up and running as soon as possible,” the company said in a forum post. “We know how important it is to stay connected and are sorry for the interruption.”
Hi there, we are aware of a service interruption in Alliston, Bolton, Orillia, Caledon, and Orangeville. Our technical teams are currently working as quickly as possible to resolve the matter. We can set up outage notifications for you, we're just a DM away! ^cb
— RogersHelps (@RogersHelps) May 17, 2023
It’s unclear if the outage is due to a system failure or vandalism.
The news follows two outages from Bell, both of which are due to vandalism.
MobileSyrup will provide more information once it’s available.
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