The J.D. Power 2017 Canadian Wireless Customer Care Study was recently released, with Virgin being ranked the highest in customer service in Canada. The study looked at the various ways in which efficient, helpful and speedy customer care can result in happier customers.
With that in mind, MobileSyrup put together contact information for all major Canadian carriers in one place.
Below, you’ll find a comprehensive list of carriers and the ways you can get in touch with each of them
Click your provider for contact info
 |
 |
 |
 |
 |
|
 |
 |
 |
 |
 |
|
 |
 |
 |
 |
 |
|
 |
Bell
General support
1-866-301-1942
Shopping or orders
1-888 4-MOBILE
Hours of operation:
Monday to Friday, 8am to 9pm
Weekends, 9am to 6pm
Technical support or repair
1-800-667-0123
Or dial *611 from any Bell mobile device
Prepaid:1-888-537-9999
Or dial #321 from any Bell mobile device
Your bill or account
1-800-667-0123
Or dial *611 from any Bell mobile device
24/7 self-serve number: *1234 (Bell says you can’t reach an agent with this number and it’s not available if you have OneBill, which combines payments for all Bell services into one charge.)
Prepaid:1-888-537-9999
Or dial #321 from any Bell mobile device
Escalate a complaint
You can also escalate your complaint through this form.
General inquiries
1-866 310-BELL (2355)
Hours of operation:
Monday to Friday, 8am to 9pm
Weekends, 9am to 6pm
International number:
+1-514-420-7748
This number can be used to contact Bell for roaming inquiries while abroad and is free from any Bell mobile device.
Live chat
You can live chat with an agent here.
Hours of operation: N/A
Social media
Bell can be reached on Twitter via @Bell_Support.
This account is monitored from Monday to Friday from 8am to 9:30pm and on Saturday and Sunday from 8am to 5:30pm.
In-store
You can search for Bell locations here.
Bell MTS
Wireless regular phone support
General support
204-225-5687
Billing inquiries
Monday to Friday: 8am to 6pm
Sales
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: Closed
Technical support
Technical support is available 24/7, 365 days a year
Regular web chat support
Technical support
Monday to Friday: 8am to 10pm
Saturday and Sunday: 8am to 8pm
Sales
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: closed
Billing inquiries
Hours of operation:
Monday to Friday: 8am to 6pm
Saturday and Sunday: closed
Live chat
You can live chat with an agent on the here.
Hours of operation: N/A
Social media
Bell MTS can be reached on Facebook and Twitter via @MTSHelps.
In-store
You can search for Bell MTS locations here.
General support
1-888-345-1111
Technical support and repair support is available 24 hours a day, 7 days a week.
Help with sales and billing is available from Monday to Friday: 8 am to 9 pm and Saturday 9am to 5pm.
Live chat
You can live chat with an agent here.
Hours of operation:
Monday to Friday: 8am to 9pm,
Saturday: 9am to 5pm
Sunday: 12pm to 5pm
Technical Support
Hours of operation:
Monday to Friday: 8am to 1am
Saturday to Sunday: 8:30am to 1am
Note: At the time of publishing, the website says live chat is “temporarily unavailable.”
Social media
Eastlink can be reached on Facebook or on Twitter @Eastlink.
These accounts are monitored Monday to Friday from 8am to 9pm and Saturday from 9am-5pm and are closed Sunday.
In-store
You can search for Eastlink locations here.
General support
1-888-481-FIDO (3436)
Hours of operation:
Monday-Friday: 8am to 9pm
Saturday and Sunday: 9am to 5pm
Live chat
You can live chat with an agent here.
Hours of operation:
Monday to Friday: 8am to 12am
Saturday and Sunday: 9am to 8pm
Social media
Fido can be reached on Facebook or Twitter via @FidoSolutions. These accounts are active 7 days a week between 8am and 12am.
In-store
You can search for Fido locations here.
General support
1-877-946-3184
For international: +1-647-700-2435
Hours of operation: 7 days a week: 8am to 10pm
You can also fill out a support form here.
Social media
Freedom Mobile can be reached on Facebook or on Twitter @freedomsupport
In-store
You can search for Freedom Mobile locations here.
General support
1-866-99-KOODO (1-866-995-6636)
Hours of operation:
Monday to Friday: 9am to 9pm
Saturday and Sunday: 9am to 7pm
Live chat
You can live chat with an agent here.
Hours of operation: N/A
Social media
Koodo can be reached on Facebook or Twitter via @koodo These accounts are monitored Monday to Friday from 9am to 9pm and Saturday and Sunday from 10am to 8pm.
In-store
You can search for Koodo locations here.
General support
1-855-381-7835
Hours of operation: 24/7
Billing and payments
1-877-559-5202
Hours of operation: Mon-Sun: 7 am to Midnight EST
International: 1-416-935-5555
United States: 1-888-764-3772 US
Pay As You Go
1-800-575-9090
Hours of operation: Monday to Friday: 8am to 9pm
Add to existing services
1-855-381-7834
Hours of operation: Monday to Friday: 8am to 12am
Saturday to Sunday: 8am to 11pm
International: 1-416-935-5555
United States: 1-888-764-3772
Pay As You Go
1-800-575-9090
Hours of operation: Monday to Friday from 8am to 9pm
Other inquiries
1-855-381-7834
Hours of operation:
Monday to Friday: 8am to 12am
Saturday and Sunday: 8 am to 11 pm
International: 1-416-935-5555
United States: 1-888-764-3772
Pay As You Go
1-800-575-9090
Hours of operation:
Monday to Friday from 8am to 9pm
Live chat
You can live chat with an agent here.
Hours of operation: 7 days a week from 7am to 12am.
Social media
Rogers can be reached on Facebook and Twitter via @RogersHelps.
Hours of operation: N/A
In-store
You can search for Rogers locations here.
General support
1-800-SASKTEL (727-5835)
Products, services, billing
Hours of operation:
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Technical support
Hours of operation: 24 hours a day, 7 days a week
Social media
Sasktel can be reached on Facebook and on Twitter via @SaskTelSupport.
Hours of operation:
Monday to Friday: 8am to 8pm
Saturday: 9am to 4:30pm
In-store
You can search for Sasktel locations here.
General support
1-866-558-2273
*611 on a Telus mobile phone
Hours of operation:
Monday to Friday: 9am to 10pm
Saturday and Sunday: 9am to 8pm
International: +1-416-940-5995
United States: 1-866-771-9666
Hours of operation: N/A
Technical support
Hours of operation: 24/7
You can also escalate an issue through this form.
Live chat
You can live chat with an agent here.
Hours of operation: N/A
Social media
Telus can be reached on Facebook and on Twitter via @TELUSSupport.
Hours of operation:
Monday to Friday: 4am to 10pm
Saturday and Sunday: 8am to 4pm
In-store
You can search for Telus locations here.
General support
1-877-512-0911
*611 on Vidéotron mobile phone
Hours of operation:
Monday to Friday: 7:30am to 10pm
Saturday and Sunday: 8am to 8pm
Automated service, available 24/7:
1-866-380-2967
Technical support
1-877-380-2611
*611 on Vidéotron mobile phone
Hours of operation: 24/7
Live chat
You can live chat with an agent here.
Hours of operation: N/A
Social media
You can follow Vidéotron on Facebook and Twitter via @Videotron24_7.
In-store
You can search for Vidéotron locations here.
General support
1-888-999-2321
International: +1 416-348-1892 (This call is free from any Virgin Mobile phone.)
Hours of operation:
Monday to Saturday: 9am to 9pm
Sunday: 10am to 7pm
Live chat
You can live chat with an agent here.
Hours of operation: N/A
Social media
You can follow Virgin on Facebook and Twitter via @VMCcare.
Hours of operation:
Monday to Friday: 8am to 6pm
In-store
You search for Virgin locations here.
General support
807-623-4400 (Local) or 1-800-264-9501 (Toll Free)
For account and billing inquiries
Hours of operation:
Monday to Friday: 8:30am to 9pm
Saturday: 10am to 6pm
Sunday: 11am to 6pm
Technical support
807-623-4400 (Local) or 1-800-264-9501 (Toll Free)
24/7
Live chat
You can live chat for general customer care with an agent here.
Hours of operation:
Monday – Friday: 10am to 8:45pm
Saturday: 11am to 5:50pm
Sunday: 11:00 to 5:50pm
You can live chat for technical support with an agent here.
Hours of operation:
Monday to Friday: 10am to 10pm
Saturday: 11am to 5:50pm
Sunday: 11am to 5:50pm
Social media
You can follow Tbaytel on Facebook or on Twitter via @Tbaytel.
In-store
You can search for Tbaytel locations here.
General support
Public Mobile doesn’t have a dedicated phone number listed on its website.
Instead, it prompts you to answer questions to identify a problem and directs you to community forum posts accordingly. Alternatively, you can send an e-mail that will be responded within 24-48 hours here.
Live chat
Public Mobile doesn’t have a live chat option.
Social media
Public Mobile can be followed on Facebook or on Twitter via @PublicMobile
Hours of operation: N/A
In-store
Public Mobile doesn’t have a dedicated store locator feature on its website.
General support
1-800-485-9745 from any phone in Canada or the US.
Hours of operation:
Monday to Friday: 9am to 9pm
Saturday and Sunday: 9am to 6pm
International: 1-514-734-7232
Text-based conversation: dial #711 for TTY Message Relay Service
Live chat
Chatr doesn’t have a live chat option.
Social media
Chatr can be followed on Facebook or on Twitter via @chatrmobile
Hours of operation:
Monday to Friday: 9am to 12am
Saturday and Sunday: 10am to 6pm
In-store
You can search for Chatr locations here.
General support:
Toll-Free: 1-855-474-7423
Ice Wireless Mobile *611
A message can be sent to Ice Wireless here on the site as well, here.
Live chat
Ice Wireless doesn’t have a live chat option.
Social media
Ice Wireless can be followed on Facebook or on Twitter via @icewireless
Hours of operation: N/A
In-store
You can search of Ice Wireless locations here.
General support
1-888-423-2333
Hours of operation:
Monday to Friday: 6am to 7pm PST
Live chat
North Westtel doesn’t have a live chat option.
Social media
North Westtel can be followed on Facebook or on Twitter via @Northwestel
Hours of operation: N/A
In-store
You can search for North Westtel locations here.
MobileSyrup may earn a commission from purchases made via our links, which helps fund the journalism we provide free on our website. These links do not influence our editorial content. Support us here.
