Seems Fido is going to be launching/highlighting a service soon called FidoAnswers. Basically streamlining the process of when you call in for help. They state on their site that they’ve hired 10% more staff who are all Canadian (nice jab at the other carriers), can answer your questions in English, French, Cantonese and Mandarin. This should be live now… let us know if you see a difference.
Source: Fido
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