Rogers has released a video that runs just over 2 minutes that interviews Bill Anderson, a manager at their Network Operations Centre (NOC). It goes into a bit of detail of what it takes to run their network and make sure everything is on the up and up.
Anderson states the NOC runs 7x24x365 days and when a network outage occurs, it’s “primarily accidental and environmental. We have birds that can build nests in our towers, we have trucks that can take down polls, even squirrels that can chew on our lines and cause service interruptions. One of the best things on working in a NOC like this is that the machines do a lot of the work for us… for those times when there is an impact to the customer our job is to make sure we get the right person, with the right tools as fast as possible to the situation to get it resolved.”
So now you know… More here at Rogers