Meet Daisy, the AI grandmother designed to waste scammers time. She likes sitting in her favourite chair with a good book, hard candies, and long conversations. Really, really long conversations.
This is a brilliant bit of trolling.
It’s not often that we see positive headlines about AI these days. So much of the news is dominated by how artificial intelligence is affecting the workforce, spreading misinformation, and… well you get the idea. It’s nice to see that AI can be used for the greater good.
O2, the UK’s largest telecom company, has built an AI voice bot that has been designed with the sole purpose of drawing scammers into long, drawn-out conversations to waste their time. Daisy, or “dAIsy” as she’s officially called, deals with scammers in a brilliant way. She lets the conversation meander to topics unrelated to the scammers’ requests. Should they manage to get Daisy to talk about her personal details, the AI will feed them false information, further wasting their time once they hop off the line.
The company says that they’re able to get Daisy on the radar of scammers by adding her to “easy target” lists that scammers are already using for leads. Seeing the video example, it’s easy to see why scammers would be frustrated by the experience. It’s a convincing deepfake that uses responses that sound both realistic and vulnerable. But social engineering won’t work on an AI.
The elderly are often targeted by scams due to their lack of technological expertise. With so many advancements in how we share our data, it’s not surprising that someone could be convinced that a real authority is asking them for their data over the phone. Deepfakes are already being used by scammers, so it’s nice to see one of the big companies taking a stand.
Via: Gizmodo
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