Update 02/08/2024 at 9:49am ET: Earlier this week, Bell reported an outage impacting internet and TV services in Burlington, Ontario, caused by a fibre cable cut by a construction company doing road work in the area. Around 8pm on August 1st, Bell announced the cable had been repaired. Almost two hours later, Bell Support tweeted that another cable cut may cause internet and TV outages in Burlington.
(2/2) We don’t know the cause of the fire yet, but our teams are working to restore the services as quickly as possible. We apologize for the additional inconvenience this situation may be causing.
— Bell Support (@Bell_Support) August 2, 2024
However, Bell has now revealed that the second issue was actually cause by a fire, which damaged the cables where Bell had just finished completing the repair. Bell says it doesn’t know the cause of the fire yet and is working to restore services “as quickly as possible.”
The original story follows below.
Bell says some customers in Burlington, Ontario, are experiencing an outage with internet and TV services due to a fibre cut.
According to a Bell Support post on the website better known as Twitter, the fibre cut was caused by a third party not affiliated with Bell doing work in the area.
Some customers in Burlington may be experiencing an Internet and TV services interruption due to a fibre cut by a third party not affiliated with Bell, doing work in the area. We are working to restore service as quickly as possible. Thank you for your patience.
— Bell Support (@Bell_Support) July 31, 2024
Bell said it’s working to restore service, but has not yet shared any details on how long it could take.
MobileSyrup has reached out to Bell for further information about the outage and will update this story as new details become available.
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