After publicly calling out one-man VOIP operation Axsit for failing to compensate a wrongfully billed customer in July 2016, CCTS has now followed up with the news that the customer has been compensated, and the business sold to Calgary-based telecom WiMac Tel.
“We are pleased that Axsit has now seen fit to respect the fundamental requirement of our process – to implement the outcomes called for by CCTS following the fair and impartial investigation of a customer’s complaint,” said CCTS Commissioner Howard Maker in a press release.
The regulatory body also noted that Mississauga-based Axsit took steps to address other aspects of its non-compliance with CCTS, including paying its outstanding fees, and has now been acquired by WiMac Tel, a wholesale voice services and telecom equipment provider that has a one-star Google Review rating.
“They participate in placing collect calls, from payphones and elsewhere, and people find those charges expensive — they’re not what they’re used to,” Maker explained in an interview with ITBusiness.ca.
“So that probably has generated a lot of the discontent that you see on message boards. I think this is going to be a new foray for them into retail — a local and long-distance phone service, so we’ll see how that goes.”
CCTS states that Axsit will continue to operate under the same brand, and the transition “should be seamless” to the approximately 1,000 customers of the VOIP company.
Previously, under the ownership of entrepreneur Peter Sliwka, Maker told ITBusiness.ca that Axsit “was a one-man operation, and he either couldn’t or wouldn’t spend the time necessary to service these customers.”
The service provider drew the attention of the CCTS after the regulatory body received a complaint in January 2016 from an Axsit customer who had been billed long distance for fraudulent calls that stemmed from a third-party.
After reviewing the dispute, the CCTS recommended that Axsit should refund the customer those charges in May. Axsit didn’t respond and failed to issue the refund, despite several reminders, leading CCTS to release a statement warning the general public about the company.
Image credit: Per-Olof Forsberg
Related reading: CCTS says Canadian VOIP service Axsit is breaching customer obligations
[source]CCTS[/source][via]ITBusiness.ca[/via]
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