Rogers and Fido customers can now “stay connected in more places across Canada – at no extra charge.” As previously reported, Extended Coverage is now live for over nine million customers. This gives the option to travel across the country and not worry about roaming charges for talk, text and data usage.
Most Canadian carriers will be implementing these kinds of domestic roaming agreements — such as Videotron, Bell and TELUS – and the Rogers and Fido coverage maps have been updated today to reflect this new option. The locations are predominantly in British Columbia, Saskatchewan, Northern Ontario, Quebec and the Maritimes. Customers will be notified by a text message the first time they enter an Extended Coverage area, and will also see “Rogers – EXT” or “Fido – EXT” on their device.
In addition, voice and text will automatically work, but to access your email or the internet, you’ll just need to turn on data roaming within your settings. Rogers says that calls might drop if you’re on the phone as you enter an Extended Coverage area but you’ll be able to re-dial once you see ‘EXT’ appear on your device’s screen. Again, there will be no additional charge for the call.
Prepaid customers are shut out of this as Rogers notes in its fine print that extended coverage is reserved for “postpaid customer with a compatible device.” Compatible devices are basically any HSPA+ or LTE devices. Some features will be disabled or may not be available, including Name Display, Phone Finder, 411 Directory Assistance Call Completion, short codes, and some advanced features while using Rogers One Number.
Finally, the terms and conditions notes if the majority of your monthly usage occurs within Extended Coverage areas, Rogers or Fido “may restrict or limit your access to Extended Coverage on an ongoing basis.” Majority in this instance means more than 50% for three consecutive months.