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Rogers says its service is now back up in Etobicoke and North York [Update]

Update 04/02/2020 5:31PM ET: According to Rogers’ Community Forums, service is now back up in Etobicoke and North York


If you’re in southern Ontario and have experienced issues with your Rogers/Fido home internet or phone service today (April 1st), you’re not alone.

According to several users on Twitter and outage tracking website DownDetector, some Rogers’ customers have noted that they are experiencing internet and home phone service issues in Toronto, Brampton, Ottawa, Hamilton, Scarborough and more.

According to Rogers’ Community Forums, there’s a confirmed service interruption in Etobicoke and North York due to an aerial fibre line cut by an unknown third-party.

Rogers says that the cut line serviced parts of Etobicoke as well as North York. Rogers is working to re-route traffic to get customers back online as quickly as possible, but it’s unclear when service will running again.

Earlier today DownDetector indicated there were more than 1,000 reports related to Rogers internet and home phone outages. Though there seems to be less issues now, there are still more than 500 reports, according to DownDetector.

Many are also reporting that small Toronto-based company Carry Telecom is also experiencing service issues. Carry Telecom utilizes Rogers’ infrastructure.

This story will be updated when more information becomes available.

Update 04/02/2020 1:49PM ET: Rogers’ Community Forum now states that the “Estimated time of Resolution” is “In Progress,” indicating that the telecom is still fixing the issue.
Update 04/01/2020 6:14PM ET: The story has been updated with more detail from Rogers’ Community Forums.

Correction 04/01/2020 6:05PM ET: Rogers does not offer internet service in Quebec. The story has been updated to reflect this.

Source: Rogers Community Forums, DownDetector

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