Earlier this week, reports surfaced citing that the 3,500 mAh battery in the Galaxy Note 7 is heating up and exploding, which forced Samsung to delay shipments of the smartphone in order to conduct further product quality testing.
Now, the company has announced a full recall of the 5.7-inch device in Canada, as well as several other markets.
“To date (as of September 1st) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7,” said Samsung in a statement.
Ten countries are impacted by the recall, including the U.S and Canada. The company will replace current Note 7s with a brand new one in the coming weeks. This recall is for all Note 7 owners globally, not just those who experienced an exploding battery. To date, Samsung has sold 2.5 million Note 7 devices worldwide.
Koh Dong-jin, head of Samsung’s smartphone division, stated, “I can’t comment on exactly how much the cost will be, but it pains my heart that it will be such a big number.”
Update 09/02/16: In a statement to MobileSyrup, Samsung Canada states Note 7 owners can call into customer service for details on how to get a new Note 7. However, the company cautions to be patient on the call as it seems a firm plan of action to secure your new Note 7 is not yet in place.
“For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Canadian Customers may call 1-800-SAMSUNG for additional information,” said Samsung Canada in a statement to MobileSyrup.