Public Mobile having Montreal coverage issues… extends “remorse return period until July 13th”

It seems that the anticipated launch of Public Mobile’s Montreal network is having a fair share of challenges. We’ve been following their blog post to customers who have been experiencing coverage issues.

Public stated on June 25th (the day they launched Montreal) that customers where having problems “setting up their Public Mobile phones”. Then on the 26th on a blog post Public reps said “we will be adding more over the next three weeks to solidify and expand our coverage…We’ll also have a repair to one of our sites completed Monday which will also add to our coverage.” Then on the 28th of June another post stated that customers “will see improvement in the coverage through the next few weeks”.

Finally, yesterday Public Mobile posted another update that read “the network team is continually review the network performance. We will update you when we have confirmation of these adjustments…There are new sites going live in the next week… we are extending the remorse return period until July 13th for those customers that activated their phone prior to July 6th. This means that if you are unhappy with our service, you can return the phone with the original invoice and packaging and we’ll provide you with a full refund.”

Originally Public Mobile was set to launch their network “in late 2009/early 2010” but was delayed. Public stated that this first delay was caused by “Last summer’s city strike in Toronto held up the permitting process for building our DAS (distributed antenna system) network.”

This delay caused the Montreal launch to be pushed back but Public reaffirmed potential customers that they “want to make sure our customers have access to the best possible network technology available”.

Via: Public Mobile