While wireless service providers might not be known for customer service, Canada’s telecoms have been making efforts to improve their relationships with customers. Thanks to social media, national telecoms, regional players and up-and-coming carriers alike have all started to take note when customers raise important concerns.
The latest report by the Commissioner for Complaints for Telecommunications (CCTS) revealed the top wireless complaint by Canadians was “Non-disclosure of terms/Misleading information about terms.”
In addition, in April, J.D. Power’s April survey suggested the most important aspects of customer service are shorter and more efficient service times.
Continuing with our inaugural Readers’ Choice Awards, this week we open up voting for the Canadian carrier who has the best customer service.