Recently, Google transferred its Play Store app review credentials to Google+, ensuring that so-called “real people” were providing feedback to apps. Google’s real name policy ostensibly improved the quality of Google+ posts, but potentially limited the amount of discourse, due to lack of anonymity, the community engendered.
Now, after rolling out the ability for a small number of developers to respond to reviews, Google has opened up the floor to everyone. Devs can post public responses to specific problems or compliments, and can continue the discourse through email if the issue persists.
This is a great way to provide feedback to consumers concerned about a specific feature or bug, and can take a 1-star rating and turn it into a 4- or 5-star.
Have you ever posted a review and had a developer respond to you? Did it encourage you to improve the app’s rating?
Source: Android Developer Blog
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