Disney+ experiencing service outages among some users in Canada

Disney+ is now available in Canada, although it’s been a bit of a bumpy start so far.

On Twitter, many users have reported that they’re unable to access the video streaming service.

Is anyones Disney+ not working?? pic.twitter.com/0MkP2sl7dT

— Ingrid Camilo (@LivelySweet) November 12, 2019

Well Disney+ is doing great at launch with massive parts of it not working.

I don’t think you any amount of money means that you roll out a perfect site on day one but come on guys

— Catherynne M. Valente (@catvalente) November 12, 2019

https://twitter.com/gwiss/status/1194254591468044290

Disney+ is not working for me now. pic.twitter.com/ivAsvHlrRS

— MakingStarWars.net (@MakingStarWars) November 12, 2019

Altogether, thousands of reports have also been submitted to outage tracking website Downdetector.

In response, the official Disney+ support account on Twitter noted that “consumer demand for Disney+ has exceeded our high expectations.” Disney says it’s “working quickly to resolve the current user issue.”

https://twitter.com/DisneyPlusHelp/status/1194268462283018241?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed&ref_url=https%3A%2F%2Fwww.cnbc.com%2F2019%2F11%2F12%2Fdisney-plus-experiences-errors-connecting-on-launch-day.html

It’s unclear exactly how widespread the issues are or how many Canadians have been affected, specifically. For what it’s worth, we’ve had mixed success so far with Disney+ at the MobileSyrup office.

On Chrome on my MacBook, I can’t do anything on Disney+ after logging in. Instead, I’m met with a “Sorry something went wrong. Please try again later” message, even after refreshing and giving it another go.

Alternatively, I was able to download the iOS app and stream Avengers: Endgame and a few episodes of The Simpsons. However, I occasionally received an error message saying ‘Unable to connect to Disney+.’ It’s also worth noting that more minor hiccups popped up intermittently, such as Disney+ failing to add content to my Watchlist or not displaying the pilot episode of The Mandalorian. 

On the flip side, my colleague hasn’t been able to fully access Disney+ on Samsung Galaxy S10+, ZTE Nubia Z20 or iPhone 11. While he can log in and search for content, the home page isn’t displaying properly and, therefore, he’s been unable to stream anything.

Disney+ costs $8.99 CAD/month or $89.99/year in Canada, with a free seven-day trial to start. The service can be accessed on Android, iOS, the web, Chromecast, Fire TV, PlayStation 4, Xbox One, Roku and more.

Have you tried using Disney+ in Canada? If so, what’s your experience been like so far? Let us know in the comments.