The Commission for Complaints for Telecom-television Services (CCTS) has released its latest annual report analyzing how well Canada’s telecom companies are handling complaints.
In its new “2025 Report Cards,” the independent non-profit organization found that only 32 per cent of the 37 total audited service providers were fully compliant with rules to inform customers about the CCTS on their individual websites. CCTS notes that this is the same percentage of compliance from 2024, and slightly down from the 35 per cent reported in 2023.
Specifically, CCTS says that nearly 50 per cent of the companies had some compliance issues, including where information about CCTS is presented, while 22 per cent had no information about the CCTS at all. That said, the report found that most of the telecoms that didn’t have any information about the CCTS on their website were small providers and most of them have since taken steps to make updates accordingly. The report also found that half of the audited telecoms didn’t meet requirements to present CCTS information, like links to its complaint tool when queries were presented.
The CCTS says it audited providers that generated the most complaints between 2024-2025. This comes after it released a separate report earlier this year that found the number of complaints rose by 16 per cent between August and January 2026. Following their integrated branding, Rogers/Shaw garnered the most complaints, followed by Telus, Bell, Fido and Koodo. According to that report, the most common form of complaint relates to billing issues.
The full 2025 Report Cards can be viewed on CCTS’s website.
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