For the fifth year in a row, regional providers Videotron and SaskTel rank highest in J.D. Power’s internet and television customer satisfaction survey.
Subscribers ranked Quebec-based service provider Videotron highest in both television and internet in the East region, while Saskatchewan’s SaskTel ranked highest in both television and internet in the West region.
Rogers ranked lowest in terms of television service in the east, while Shaw ranked lowest in the west.
As for internet, Atlantic Canada’s Bell Aliant ranked lowest in the east, while the former Manitoba Telecom Services (now Bell MTS) ranked lowest in the west.
The study was compiled by surveying 9,308 television customers and 9,207 Internet customers across Canada.
The study also shed light on some interesting television viewing data:
- 19 percent of subscribers are unsure about dropping their television service within the next 12 months
- 8 percent of subscribers plan to drop their pay television service within the next 12 months
- 73 percent say they plan to keep their television service within the next 12 months
- 14 percent of those aged 18-34 indicated that they plan to cut the cord within the next 12 months
- 3 percent of those aged 65-and-over indicated that they plan to cut the cord within the next 12 months
- 53 percent of pay television subscribers have used an alternative video service in the past year, which is up from 49 percent in 2016 and 42 percent in 2015
The study also revealed that alternative video services — like Netflix — were rated more highly than pay television service (7.58 vs. 7.04 on a 10-point scale).
Source: J.D. Power